# Connect Gorgias to Typeform and automate your tasks

## Why integrate Gorgias with Typeform

The Gorgias to Typeform integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Turn Typeform responses into Shopify customer records automatically

When someone completes a Typeform — an onboarding survey, a product quiz, a post-purchase form — MESA creates or updates their Shopify customer record with the responses. Your store knows more about each customer before they place their next order.

### Trigger Shopify workflows from what customers tell you in a form

When a Typeform response meets a condition — a product preference, a budget range, a wholesale inquiry — MESA kicks off the right workflow in Shopify. Your forms become the starting point for personalized automation, not just a data collection step.

### Route form submissions to the right team and tools automatically

When a Typeform is submitted, MESA reads the responses and sends the details to the right place — a Slack message, a ClickUp task, an Airtable record. The right person gets the context they need without anyone triaging submissions manually.

## Build any Gorgias and Typeform automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Form Response Created

Starts when a form response is submitted.

###### Customer Created

Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Create Form

Create a form.
- Title
- Type
- Workspace
- Hidden
- Variables
- Welcome Screens
- Thankyou Screens
- Fields
- Theme
- Settings

###### Delete Form

Remove a form.
- Success

###### Duplicate Form

Duplicate a form.
- ID
- Title
- Type
- Created At
- Last Updated At
- Self
- Links

###### Get List of Form's Responses

Obtain a list of responses associated with a form.
- Answers
- Response ID
- Metadata
- Thankyou Screen Ref
- Submitted At

###### Get List of Forms

Obtain a list of forms.
- ID
- Type
- Title
- Last Updated At
- Created At
- Settings
- Self
- Theme
- Links

###### Get List of Themes

Obtain a list of themes.
- ID
- Name
- Visibility
- Background
- Colors
- Font

###### Get List of Workspaces

Obtain a list of workspaces.
- ID
- Name
- Default
- Shared
- Members
- Self

###### Retrieve Form

Grab all details about a form.
- ID
- Title
- Type
- Created At
- Last Updated At
- Self
- Links

###### Update Form

Modify a form's details.
- Title
- Fields
- Settings

###### Create Customer

Create a customer.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Create Job

Schedule the execution of a job to run.
- Meta
- Params
- Scheduled Datetime
- Type

###### Create Satisfaction Survey

Create a new satisfaction survey.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Create Tag

Create a tag.
- Decoration
- Description
- Name

###### Create Ticket

Create a ticket.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Create Ticket Message

Create a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Create User

Create a new user.
- Bio
- Email
- External ID
- Meta
- Name
- Roles

###### Delete Customer

Remove an existing customer.

###### Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

###### Delete Tag

Remove a tag.

###### Delete Ticket

Remove a ticket.

###### Delete Ticket's Message

Remove a message from a ticket.

###### Delete User

Remove an user.

###### Get List of Customers

Obtain a list of customers.
- ID
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Get List of Events

Obtain a list of events.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Get List of Jobs

Obtain a list of jobs.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Get List of Tags

Obtain a list of tags.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Get List of Ticket's Messages

Obtain a list of all messages of a ticket.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri

###### Get List of Tickets

Obtain a list of tickets.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri

###### Get List of Users

Obtain a list of users.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Account

Grab your account details.
- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status

###### Retrieve Customer

Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Retrieve Event

Grab all details about an event.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Retrieve Job

Grab all details about a job.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Retrieve Tag

Grab all details about a tag.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Ticket

Grab all details about a ticket.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Retrieve Ticket Message

Grab all details about a ticket's message.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri

###### Retrieve User

Grab all details about an user.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Update a Customer

Modify a customer's details
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Update Job

Modify a job.
- Meta
- Params
- Scheduled Datetime
- Status

###### Update Satisfaction Survey

Modify a satisfaction survey's details.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Update Tag

Modify a tag's details.
- Decoration
- Description
- Name

###### Update Ticket

Modify a ticket's details.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Update Ticket's Message

Modify a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Update User

Modify an user's information
- Bio
- Email
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles

###### Upload File

Upload a file.
- Size
- Name
- Content Type
- URL