Gorgias to Twilio Integration | MESA
Connect Gorgias to Twilio and automate your tasks
Why integrate Gorgias with Twilio
The Gorgias to Twilio integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Send SMS notifications from Shopify order and fulfillment events
When an order is placed, shipped, or delivered in Shopify, MESA triggers the right Twilio SMS with the relevant details already populated. Your customers get accurate, timely messages on the channel they actually check without anyone manually initiating them.
Alert your team via SMS when a Shopify event needs immediate attention
When a high-value order comes in, a fulfillment exception occurs, or a VIP customer shows a churn signal, MESA sends a Twilio SMS to the right person on your team. Critical events reach the right person instantly without relying on someone checking email or Slack.
Trigger Shopify workflows from inbound Twilio SMS responses
When a customer replies to a Twilio message — confirming an order, requesting a change, responding to a survey — MESA reads the response and kicks off the corresponding action in Shopify. Your SMS channel becomes a two-way workflow trigger, not just an outbound notification pipe.
Build any Gorgias and Twilio automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Customer Created
Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Customer Updated
Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Ticket Created
Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Ticket Updated
Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Send SMS
Text a message to a phone number.
Create Customer
Create a customer.
- Channels
- Data
- External ID
- Language
- Name
- Timezone
Create Job
Schedule the execution of a job to run.
- Meta
- Params
- Scheduled Datetime
- Type
Create Satisfaction Survey
Create a new satisfaction survey.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
Create Tag
Create a tag.
- Decoration
- Description
- Name
Create Ticket
Create a ticket.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
Create Ticket Message
Create a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via
Create User
Create a new user.
- Bio
- External ID
- Meta
- Name
- Roles
Delete Customer
Remove an existing customer.
Delete Job
Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.
Delete Tag
Remove a tag.
Delete Ticket
Remove a ticket.
Delete Ticket's Message
Remove a message from a ticket.
Delete User
Remove an user.
Get List of Customers
Obtain a list of customers.
- ID
- Created Datetime
- Data
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Get List of Events
Obtain a list of events.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri
Get List of Jobs
Obtain a list of jobs.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri
Get List of Satisfaction Surveys
Obtain a list of satisfaction surveys.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri
Get List of Tags
Obtain a list of tags.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Get List of Ticket's Messages
Obtain a list of all messages of a ticket.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri
Get List of Tickets
Obtain a list of tickets.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri
Get List of Users
Obtain a list of users.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime
Merge Tags
Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Retrieve Account
Grab your account details.
- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status
Retrieve Customer
Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Retrieve Event
Grab all details about an event.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri
Retrieve Job
Grab all details about a job.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri
Retrieve Satisfaction Survey
Grab all details about a satisfaction survey.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri
Retrieve Tag
Grab all details about a tag.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Retrieve Ticket
Grab all details about a ticket.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Retrieve Ticket Message
Grab all details about a ticket's message.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri
Retrieve User
Grab all details about an user.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime
Update a Customer
Modify a customer's details
- Channels
- Data
- External ID
- Language
- Name
- Timezone
Update Job
Modify a job.
- Meta
- Params
- Scheduled Datetime
- Status
Update Satisfaction Survey
Modify a satisfaction survey's details.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
Update Tag
Modify a tag's details.
- Decoration
- Description
- Name
Update Ticket
Modify a ticket's details.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
Update Ticket's Message
Modify a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via
Update User
Modify an user's information
- Bio
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles
Upload File
Upload a file.
- Size
- Name
- Content Type
- URL