Connect Gorgias to Smile.io and automate your tasks

Why integrate Gorgias with Smile.io

The Gorgias to Smile.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Keep loyalty data in sync with your marketing tools

When a customer earns or redeems points in Smile.io, MESA updates their record across your stack — email platform, CRM, Shopify tags. Every tool reflects where each customer stands in your program.

Enroll customers in your loyalty program automatically

When a customer meets a condition in Shopify — first purchase, spend threshold, product type — MESA adds them to Smile.io without any manual steps. Your program grows as your store does.

Trigger rewards at the moments that matter most

When a customer hits a milestone — a birthday, a VIP tier, a win-back window — MESA triggers the right Smile.io action and can notify them through your preferred channel. No manual monitoring required.

Build any Gorgias and Smile.io automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

Create Activity

Create an activity.

• Activity

Create Points Transaction

Add or remove points from a customer’s points balance by creating a points transaction.

Get List of Customers

Obtain a list of customers.

• ID
• First Name
• Last Name
• Email
• Date Of Birth
• Points Balance
• Referral URL
• Vip Tier ID
• State
• Created At
• Updated At

Retrieve Customer

Grab all details about a customer.

• ID
• First Name
• Last Name
• Email
• Date Of Birth
• Points Balance
• Referral URL
• Vip Tier ID
• State
• Created At
• Updated At

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove a user.