Gorgias to Slack Integration | MESA

Connect Gorgias to Slack and automate your tasks

Activity reports

Fully supported MESA's Gorgias to Slack integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

Start your first automated workflow

Use pre-made workflow templates to get started quickly.

Escalate angry Gorgias support tickets to Slack

Why integrate Gorgias with Slack

The Gorgias to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Alert your team the moment stock runs low

MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.

Keep your team in the loop on every order

When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.

Replace manual status updates with automatic ones

When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.

Build any Gorgias and Slack automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Channel Archived

Starts when a channel is archived.

Type
Channel
User
Is Moved
Event Ts

Channel Created

Starts when a channel is created.

ID
Name
Is Channel
Is Group
Is Im
Is Mpim
Is Private
Created
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Org Shared
Is Pending Ext Shared
Pending Shared
Context Team ID
Updated
Parent Conversation
Creator
Is Ext Shared
Shared Team Ids
Pending Connected Team Ids
Is Member
Last Read
Topic
Purpose
Previous Names
Priority
Success

Channel Deleted

Starts when a channel is deleted.

Type
Channel
Actor ID
Event Ts

Channel Renamed

Starts when a channel is renamed.

Type
Channel

Private Channel Received Message

Starts when a message is sent in a private channel.

Type
User
Text
Ts

Public Channel Received Message

Starts when a message is sent in a public channel.

Type
User
Text
Ts

User Joined Channel

Starts when a user joins a channel.

Subtype
User
Text
Type
Ts
Channel
Event Ts
Channel Type

Customer Created

Starts when a customer is created.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Customer Updated

Starts when a customer is updated.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Ticket Created

Starts when a ticket is created.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Ticket Updated

Starts when a ticket is updated.

Add Emoji Reaction

Add an emoji reaction to a message.

Success
Data

Archive Channel

Archive a channel.

Success
Data

Create Channel

Create a channel.

Name
Is Private

Create Reminder

Create a reminder.

Text
Timestamp
Team ID
User

Delete Message

Remove a message.

Channel
Ts
Success

Find User by Email

Find a user by an email address.

ID
Team ID
Name
Deleted
Color
Real Name
Tz
Tz Label
Tz Offset
Profile
Is Admin
Is Owner
Is Primary Owner
Is Restricted
Is Ultra Restricted
Is Bot
Updated
Is App User
Has 2fa

Get List of Channel's Messages

Obtain a list of a channel's messages.

Type
User
Text
Ts
Thread Ts
Team
Subtype
Bot Link
Bot ID

Get List of Channels

Obtain a list of channels.

ID
Name
Is Channel
Is Group
Is Im
Created
Creator
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Ext Shared
Is Org Shared
Pending Shared
Is Pending Ext Shared
Is Member
Is Private
Is Mpim
Updated
Topic
Purpose
Previous Names
Num Members

Get List of Members in Channel

Obtain a list of members in a channel.

Get List of Team's Users

Obtain a list of users in a team.

Get List of Thread's Replies

Obtain a list of replies from a specific thread.

Type
User
Text
Ts
Thread Ts
Team
Subtype
Bot Link
Bot ID

Invite User to Channel

Invite a user to a channel.

ID
Name
Is Channel
Is Group
Is Im
Created
Creator
Is Archived
Is General
Unlinked
Name Normalized
Is Read Only
Is Shared
Is Ext Shared
Is Org Shared
Pending Shared
Is Pending Ext Shared
Is Member
Is Private
Is Mpim
Last Read
Topic
Purpose
Previous Names

Kick User from Channel

Remove a user from a channel.

Success
Data

Send Message

Post a new message to a specific channel.

Channel
Ts
Success

Set Conversation Topic

Set a topic for a conversation.

ID
Name
Is Channel
Is Group
Is Im
Is Mpim
Is Private
Created
Is Archived
Is General
Unlinked
Name Normalized
Is Shared
Is Frozen
Is Org Shared
Is Pending Ext Shared
Pending Shared
Parent Conversation
Creator
Is Ext Shared
Shared Team Ids
Pending Connected Team Ids
Is Member
Last Read
Latest
Unread Count
Unread Count Display
Topic
Purpose
Previous Names

Update Message

Modify a message.

Channel
Message
Timestamp

Create Customer

Create a customer.

Channels
Data
Email
External ID
Language
Name
Timezone

Create Job

Schedule the execution of a job to run.

Meta
Params
Scheduled Datetime
Type

Create Satisfaction Survey

Create a new satisfaction survey.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Create Tag

Create a tag.

Decoration
Description
Name

Create Ticket

Create a ticket.

Assignee Team
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
External ID
From Agent
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Create Ticket Message

Create a message in a ticket.

Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Create User

Create a new user.

Bio
Email
External ID
Meta
Name
Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

ID
Created Datetime
Data
Email
External ID
Firstname
Language
Lastname
Name
Timezone
Updated Datetime

Get List of Events

Obtain a list of events.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Get List of Jobs

Obtain a list of jobs.

ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Get List of Tags

Obtain a list of tags.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri

Get List of Tickets

Obtain a list of tickets.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Excerpt
External ID
From Agent
Integrations
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages Count
Meta
Opened Datetime
Requester
Snooze Datetime
Status
Subject
Tags
Updated Datetime
Via
Uri

Get List of Users

Obtain a list of users.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Account

Grab your account details.

Created Datetime
Deactivated Datetime
Domain
Settings
Status

Retrieve Customer

Grab all details about a customer.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Retrieve Event

Grab all details about an event.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Retrieve Job

Grab all details about a job.

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Retrieve Tag

Grab all details about a tag.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Ticket

Grab all details about a ticket.

Retrieve Ticket Message

Grab all details about a ticket's message.

Retrieve User

Grab all details about an user.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Update a Customer

Modify a customer's details

Channels
Data
Email
External ID
Language
Name
Timezone

Update Job

Modify a job.

Meta
Params
Scheduled Datetime
Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Update Tag

Modify a tag's details.

Decoration
Description
Name

Update Ticket

Modify a ticket's details.

Assignee Team
Assignee User
Channel
Closed Datetime
Customer
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Update Ticket's Message

Modify a message in a ticket.

Attachments
Body HTML
Body Text
Channel
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Update User

Modify an user's information

Bio
Email
External ID
Meta
Name
New Password
Old Password
Roles

Upload File

Upload a file.

Size
Name
Content Type
URL

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