Connect Gorgias to Shippo and automate your tasks

Why integrate Gorgias with Shippo

The Gorgias to Shippo integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Generate shipping labels the moment a Shopify order is ready

When an order is placed or moves to a fulfillment stage in Shopify, MESA creates the corresponding shipment in Shippo with the right carrier, rate, and service level already applied. Your team prints and ships without a manual step between your store and your shipping platform.

Route orders to the right carrier based on what's in the cart

When an order contains specific products, a weight threshold, or a regional destination, MESA reads the details and selects the right Shippo carrier and service. Every order ships the right way without someone making that call manually on each one.

Update Shopify the moment Shippo generates a tracking number

When Shippo creates a label and tracking number, MESA writes it back to the Shopify order and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment a label is printed.

Build any Gorgias and Shippo automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Batch Created

Starts when a batch is created.

Batch Purchased

Starts when a batch is purchased.

Track Updated

Starts when a track is updated.

Transaction Created

Starts when a transaction is created.

• Object State
• Status
• Object Created
• Object Updated
• Object ID
• Object Owner
• Test
• Rate
• Tracking Number
• Tracking Status
• Eta
• Tracking URL Provider
• Label URL
• Commercial Invoice URL
• Messages
• Order
• Metadata
• Parcel
• Billing

Transaction Updated

Starts when a transaction is updated.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

Integrate Gorgias with Shippo today.

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