Gorgias to Sendlane Integration | MESA
Connect Gorgias to Sendlane and automate your tasks
Why integrate Gorgias with Sendlane
The Gorgias to Sendlane integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Keep Sendlane profiles current as customers shop in Shopify
When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Sendlane profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync.
Trigger Sendlane automations from any Shopify event
When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Sendlane and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers.
Suppress the right customers from campaigns at the right time
When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Sendlane status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand.
Build any Gorgias and Sendlane automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Customer Created
Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Customer Updated
Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Ticket Created
Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Ticket Updated
Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Add Contact Custom Field
Add a custom field on a contact.
- ID
- Custom Field ID
- Name
- Value
- Created At
Add Contact Tag
Add a contact tag.
Add SMS Consent to Contact
Add SMS consent to a contact. This must be enabled in your account by contacting Sendlane support.
Create and Add Contact to List
Create and add a new contact to a list.
- Contacts
Create Custom Field
Create a custom field.
- ID
- Name
- Type
- Created At
Create Domain Suppression
Create a domain suppression.
- ID
- Domain
Create Email Suppression
Create an email suppression.
- List ID
Create List
Create a list.
- Name
- Description
- Sender ID
Create Sender
Create a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At
Create Tag
Create a tag.
- ID
- Name
- Audience Count
- Created At
Delete Contact
Remove a contact from a list.
- Message
Delete Contact
Remove a contact.
- Message
Delete Contact's Back in Stock
Remove a back in stock from a contact.
- Message
Delete Contact's Tag
Remove a tag from a contact.
- Message
Delete Custom Field Contact
Remove a custom field from a contact.
- Message
Delete Domain Suppression
Remove domain suppression.
- Message
Delete List
Remove a list.
- Message
Delete Sender
Remove a sender.
- Message
Delete SMS Consent from Contact
Remove SMS consent from a contact.
Delete Tag
Remove a tag.
- Message
Get List of Back in Stock Contacts
Obtain a list of back in stock contacts.
- ID
- Phone
- Shop
- Platform
- Product ID
- Sku
Get List of Campaigns
Obtain a list of campaigns.
- ID
- Name
- Status
- Scheduled At
- Sent At
- Created At
- Updated At
Get List of Contact Subscriptions
Obtain a list of contact subscriptions.
- ID
- Subscriber ID
- List ID
- List Name
- Is Active
- Is Suppressed
- Added By
- Date Added
Get List of Contact's Custom Fields
Obtain a list of custom fields for a contact.
- ID
- Custom Field ID
- Name
- Value
- Created At
Get List of Contact's History
Obtain a list of a contact's history.
- Type
- Campaign ID
- Title
- List ID
- List Name
- Amount
- Currency
- Event ID
- Event Name
- Event Location
- Completed At
- Restock
- Processed At
- Event Date
Get List of Contact's Segments
Obtain a list of a contact's segments.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress
Get List of Contact's Subscriptions
Obtain a list of contact's subscriptions.
- ID
- Subscriber ID
- List ID
- List Name
- Is Active
- Is Suppressed
- Added By
- Date Added
Get List of Contact's Tags
Obtain a list of a contact's tags.
Get List of Contacts
Obtain a list of contacts from a contact list.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Get List of Contacts
Obtain a list of contacts.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Get List of Custom Fields
Obtain a list of custom fields.
- ID
- Name
- Type
- Created At
Get List of Domain Suppressions
Obtain a list of domain suppressions.
- ID
- Domain
Get List of Email Suppressions
Obtain a list of email suppressions.
- ID
- List ID
Get List of Segment's Contacts
Obtain a list of all the contacts that are in a given segment.
- ID
- First Name
- Last Name
- Phone
Get List of Segments
Obtain a list of segments.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress
Get List of Senders
Obtain a list of senders.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At
Get List of Tag's Contacts
Obtain a list of contacts associated with a particular tag.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Get List of Tags
Obtain a list of tags.
- ID
- Name
- Audience Count
- Created At
Get List of Unsubscribed Contacts
Obtain a list of unsubscribed contacts.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Get List of Unsubscribed Contacts from List
Obtain a list of unsubscribed contacts from a list.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Get Lists of Lists
Obtain a list of lists.
- ID
- Name
- Description
- Status
- Created
- Sender ID
- Flagged
Retrieve Campaign
Grab all details about a campaign.
- ID
- Name
- Status
- Scheduled At
- Sent At
- Created At
- Updated At
Retrieve Campaign Report
Grab all details about a campaign report.
- Campaign ID
- Sent
- Opens
- Clicks
- Unique Opens
- Unique Clicks
- Bounced
- Suppressed
- Unsubscribed
- Spam
Retrieve Contact
Grab all details about a contact.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Retrieve Contact's Back in Stock
Grab all details about a contact's back in stock.
- ID
- Phone
- Shop
- Platform
- Product ID
- Sku
Retrieve Contact's Custom Field
Grab all details about a contact's custom field.
- ID
- Custom Field ID
- Name
- Value
- Created At
Retrieve Contact's SMS Consent
Grab all details about a contact's SMS consent.
Retrieve Contact's Tag
Grab all details about a contact's tag.
- ID
- Name
- Audience Count
- Created At
Retrieve Custom Field
Grab all details about a custom field.
- ID
- Name
- Type
- Created At
Retrieve List
Grab all details about a list.
- ID
- Name
- Description
- Status
- Created
- Sender ID
- Flagged
Retrieve Segment
Grab all details about a segment.
- ID
- Name
- List ID
- Match
- Last Count
- Processed At
- Created At
- Is In Progress
Retrieve Sender
Grab all details about a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At
Retrieve Tag
Grab all details about a tag.
- ID
- Name
- Audience Count
- Created At
Search Contact
Search for a contact.
- ID
- Custom Fields
- First Name
- Is Active
- Integration Customer
- Last Name
- Lifetime Value
- Lists
- Phone
- Sms Consent
- Tags
Search Contact and Add SMS Consent
Search for a contact by email or phone to add SMS Consent.
Unsubscribe Contact
Unsubscribe a contact.
- Message
Update Custom Field
Modify a custom field.
- ID
- Name
- Type
- Created At
Update List
Modify a list.
- Name
- Description
- Sender ID
Update Sender
Modify a sender.
- ID
- Address 1
- City
- Company
- Country
- From Email
- From Name
- Reply Email
- State Code
- Postal Code
- Is Default
- Created At
- Updated At
- Deleted At
Update Tag
Modify a tag.
- ID
- Name
- Audience Count
- Created At
Update Ticket
Modify a ticket.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
Update Ticket's Message
Modify a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via
Update User
Modify an user's information
- Bio
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles
Upload File
Upload a file.
- Size
- Name
- Content Type
- URL
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Ongoing optimization
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Gorgias with Sendlane today.
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