# Connect Gorgias to Reddit and automate your tasks ## Why integrate Gorgias with Reddit The Gorgias to Reddit integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Give your support team full Shopify context on every ticket When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Gorgias ticket activity When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction. ### Trigger Gorgias tickets from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed. ### Monitor Reddit for mentions of your brand and products When a post or comment mentioning your brand appears on Reddit, MESA surfaces it to your team through Slack or email. You stay on top of what customers are saying without anyone manually scanning subreddits. ### Turn Reddit product feedback into Shopify actions When a Reddit mention flags a recurring complaint, a product request, or a trend worth acting on, MESA creates a task in ClickUp or Airtable and routes it to the right team. Customer signals from Reddit feed your product and ops workflows without manual triage. ### Alert your team when brand mentions spike or turn negative When Reddit activity around your brand crosses a volume or sentiment threshold, MESA notifies the right person through Slack or email. Your team responds while the conversation is still developing, not after it has spread. ## Build any Gorgias and Reddit automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Customer Created **Starts when a customer is created.** - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Customer Updated **Starts when a customer is updated.** - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Ticket Created **Starts when a ticket is created.** - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Ticket Updated **Starts when a ticket is updated.** - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Get List of Posts by Keyword **Obtain a list of posts by a keyword.** - Post ID - URL - User Posted - Title - Description - Num Comments - Date Posted - Community Name - Num Upvotes - Photos - Videos - Tag - Related Posts - Comments - Community URL - Community Description - Community Members Num - Community Rank - Post Karma - Bio Description - Embedded Links - Timestamp - Input - Discovery Input ###### Get List of Subreddit's Posts **Obtain a list of a subreddit's posts by URL.** - Post ID - URL - User Posted - Title - Description - Num Comments - Date Posted - Community Name - Num Upvotes - Photos - Videos - Tag - Related Posts - Comments - Community URL - Community Description - Community Members Num - Community Rank - Post Karma - Bio Description - Embedded Links - Timestamp - Input - Discovery Input ###### Retrieve Comment **Grab all details about a comment by URL.** - Comment ID - Post ID - URL - Author - Text - Date Posted - Date Posted Formatted - Num Upvotes - Downvotes - Score - Parent ID - Subreddit - Permalink - Is Submitter - Stickied - Locked - Gilded - Archived - Author Flair Text - Distinguished - Edited - Depth ###### Retrieve Post **Grab all details about a post by URL.** - Post ID - URL - User Posted - Title - Description - Num Comments - Date Posted - Community Name - Num Upvotes - Photos - Videos - Tag - Related Posts - Comments - Community URL - Community Description - Community Members Num - Community Rank - Post Karma - Bio Description - Embedded Links - Timestamp - Input ###### Create Customer **Create a customer.** - Channels - Data - Email - External ID - Language - Name - Timezone ###### Create Job **Schedule the execution of a job to run.** - Meta - Params - Scheduled Datetime - Type ###### Create Satisfaction Survey **Create a new satisfaction survey.** - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Create Tag **Create a tag.** - Decoration - Description - Name ###### Create Ticket **Create a ticket.** - Assignee Team - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - External ID - From Agent - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Create Ticket Message **Create a message in a ticket.** - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Create User **Create a new user.** - Bio - Email - External ID - Meta - Name - Roles ###### Get List of Customers **Obtain a list of customers.** - ID - Created Datetime - Data - Email - External ID - Firstname - Language - Lastname - Name - Timezone - Updated Datetime ###### Get List of Events **Obtain a list of events.** - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Get List of Jobs **Obtain a list of jobs.** - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Get List of Satisfaction Surveys **Obtain a list of satisfaction surveys.** - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Get List of Tags **Obtain a list of tags.** - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Get List of Ticket's Messages **Obtain a list of all messages of a ticket.** - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Get List of Tickets **Obtain a list of tickets.** - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Excerpt - External ID - From Agent - Integrations - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages Count - Meta - Opened Datetime - Requester - Snooze Datetime - Status - Subject - Tags - Updated Datetime - Via - Uri ###### Get List of Users **Obtain a list of users.** - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Retrieve Account **Grab your account details.** - Created Datetime - Deactivated Datetime - Domain - Settings - Status ###### Retrieve Customer **Grab all details about a customer.** - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Retrieve Event **Grab all details about an event.** - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Retrieve Job **Grab all details about a job.** - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Retrieve Satisfaction Survey **Grab all details about a satisfaction survey.** - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Retrieve Tag **Grab all details about a tag.** - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Ticket **Grab all details about a ticket.** - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Retrieve Ticket Message **Grab all details about a ticket's message.** - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Retrieve User **Grab all details about an user.** - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Update a Customer **Modify a customer's details** - Channels - Data - Email - External ID - Language - Name - Timezone ###### Update Job **Modify a job.** - Meta - Params - Scheduled Datetime - Status ###### Update Satisfaction Survey **Modify a satisfaction survey's details.** - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Update Tag **Modify a tag's details.** - Decoration - Description - Name ###### Update Ticket **Modify a ticket's details.** - Assignee Team - Assignee User - Channel - Closed Datetime - Customer - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Update Ticket's Message **Modify a message in a ticket.** - Attachments - Body HTML - Body Text - Channel - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Update User **Modify an user's information** - Bio - Email - External ID - Meta - Name - New Password - Old Password - Roles ###### Upload File **Upload a file.** - Size - Name - Content Type - URL ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Ongoing optimization Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. ## Integrate Gorgias with Reddit today. Enjoy a 7-day free trial. Get your first workflow in minutes.