Connect Gorgias to Reddit and automate your tasks

Why integrate Gorgias with Reddit

The Gorgias to Reddit integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Monitor Reddit for mentions of your brand and products

When a post or comment mentioning your brand appears on Reddit, MESA surfaces it to your team through Slack or email. You stay on top of what customers are saying without anyone manually scanning subreddits.

Turn Reddit product feedback into Shopify actions

When a Reddit mention flags a recurring complaint, a product request, or a trend worth acting on, MESA creates a task in ClickUp or Airtable and routes it to the right team. Customer signals from Reddit feed your product and ops workflows without manual triage.

Alert your team when brand mentions spike or turn negative

When Reddit activity around your brand crosses a volume or sentiment threshold, MESA notifies the right person through Slack or email. Your team responds while the conversation is still developing, not after it has spread.

Build any Gorgias and Reddit automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Get List of Posts by Keyword

Obtain a list of posts by a keyword.

• Post ID
• URL
• User Posted
• Title
• Description
• Num Comments
• Date Posted
• Community Name
• Num Upvotes
• Photos
• Videos
• Tag
• Related Posts
• Comments
• Community URL
• Community Description
• Community Members Num
• Community Rank
• Post Karma
• Bio Description
• Embedded Links
• Timestamp
• Input
• Discovery Input

Get List of Subreddit's Posts

Obtain a list of a subreddit's posts by URL.

• Post ID
• URL
• User Posted
• Title
• Description
• Num Comments
• Date Posted
• Community Name
• Num Upvotes
• Photos
• Videos
• Tag
• Related Posts
• Comments
• Community URL
• Community Description
• Community Members Num
• Community Rank
• Post Karma
• Bio Description
• Embedded Links
• Timestamp
• Input
• Discovery Input

Retrieve Comment

Grab all details about a comment by URL.

• Comment ID
• Post ID
• URL
• Author
• Text
• Date Posted
• Date Posted Formatted
• Num Upvotes
• Downvotes
• Score
• Parent ID
• Subreddit
• Permalink
• Is Submitter
• Stickied
• Locked
• Gilded
• Archived
• Author Flair Text
• Distinguished
• Edited
• Depth

Retrieve Post

Grab all details about a post by URL.

• Post ID
• URL
• User Posted
• Title
• Description
• Num Comments
• Date Posted
• Community Name
• Num Upvotes
• Photos
• Videos
• Tag
• Related Posts
• Comments
• Community URL
• Community Description
• Community Members Num
• Community Rank
• Post Karma
• Bio Description
• Embedded Links
• Timestamp
• Input

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Get List of Events

Obtain a list of events.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Get List of Jobs

Obtain a list of jobs.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Get List of Tags

Obtain a list of tags.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Get List of Tickets

Obtain a list of tickets.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Excerpt
• External ID
• From Agent
• Integrations
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages Count
• Meta
• Opened Datetime
• Requester
• Snooze Datetime
• Status
• Subject
• Tags
• Updated Datetime
• Via
• Uri

Get List of Users

Obtain a list of users.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Retrieve Account

Grab your account details.

• Created Datetime
• Deactivated Datetime
• Domain
• Settings
• Status

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Retrieve Job

Grab all details about a job.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Retrieve Tag

Grab all details about a tag.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Ticket

Grab all details about a ticket.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Retrieve User

Grab all details about an user.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify an user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST.

Integrate Gorgias with Reddit today.

Enjoy a 7-day free trial. Get your first workflow in minutes.