Connect Gorgias to Rebuy and automate your tasks

Activity reports

MESA's Gorgias to Rebuy integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

Why integrate Gorgias with Rebuy

The Gorgias to Rebuy integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Act on Rebuy recommendation data across your whole stack

When a customer interacts with a Rebuy recommendation — a bundle accepted, an upsell taken, a product dismissed — MESA logs the event to your CRM, email platform, or data tools. Your customer profiles reflect how people actually shop, not just what they ultimately buy.

Trigger marketing flows from Rebuy checkout and cart events

When a customer accepts a post-purchase offer or hits a cart milestone in Rebuy, MESA sends the signal to Klaviyo and starts the right follow-up sequence. Your email and SMS flows respond to the moments that indicate buying intent, not just completed orders.

Update Shopify customer records when Rebuy events occur

When a customer engages with a Rebuy upsell, builds a bundle, or crosses a spend threshold, MESA updates their Shopify tags and customer fields in real time. Your segments stay current with how customers behave across the full shopping experience, not just at checkout.

Build any Gorgias and Rebuy automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Integrate Gorgias with Rebuy today.

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