# Connect Gorgias to PrintNode and automate your tasks

## Why integrate Gorgias with PrintNode

The Gorgias to PrintNode integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Print packing slips and labels the moment an order is placed

When a Shopify order comes in, MESA sends the print job to PrintNode automatically. Your fulfillment team has what they need at the pick station without anyone triggering it manually.

### Route print jobs to the right printer based on order type

Wholesale, retail, gift, or custom — MESA reads the order details and sends each job to the correct printer or location. Every order type gets the right document without manual sorting.

### Trigger printing when fulfillment status changes

When an order moves to a new stage in Shopify — picked, packed, ready to ship — MESA sends the corresponding print job to PrintNode. Your physical workflow stays in step with your digital one.

## Build any Gorgias and PrintNode automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Customer Created

Starts when a customer is created.

- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.

- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.

- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

###### Ticket Updated

Starts when a ticket is updated.

###### Create Print Job

Create a print job.

- Printer ID  
- Content Type  
- File URL  
- Title  
- Source  
- Options  
- Expire After  
- Qty  
- Authentication

###### Delete Computer

Remove a specific computer.

###### Delete Computer Printer

Remove a computer printer.

###### Delete Computers

Remove multiple computers.

###### Delete Print Job

Remove a specific print job.

###### Delete Print Jobs

Remove multiple print jobs.

###### Delete Printer

Remove a printer.

###### Delete Printer's Print Job

Remove a printer's print job.

###### Delete Printer's Print Jobs

Remove multiple printer's print jobs.

###### Get List of Computer Device's Weighing Scales

Obtain a list of weighing scales attached to a computer device.

###### Get list of Computer's Printers

Obtain a list of a computer's printers.

- ID  
- Computer  
- Name  
- Description  
- Capabilities  
- Default  
- Create Timestamp  
- State

###### Get List of Computer's Weighing Scales

Obtain a list of weighing scales attached to a computer.

- Mass  
- Computer ID  
- Vendor  
- Vendor ID  
- Product ID  
- Port  
- Device Name  
- Device Num  
- Count  
- Measurement  
- Client Reported Create Timestamp  
- Ntp Offset  
- Age Of Data

###### Get List of Computers

Obtain a list of computers.

- ID  
- Name  
- Inet  
- Inet6  
- Hostname  
- Version  
- State

###### Get List of Print Job States

Obtain a list of all print job states.

###### Get List of Print Job's States

Obtain a list of a print job's states.

- Print Job ID  
- State  
- Message  
- Data  
- Client Version  
- Create Timestamp  
- Age

###### Get List of Print Jobs

Obtain a list of print jobs.

- ID  
- Printer  
- Title  
- Content Type  
- Source  
- Expire At  
- Create Timestamp  
- State

###### Get List of Printer's Print Jobs

Obtain a list of a printer's print jobs.

- ID  
- Printer  
- Title  
- Content Type  
- Source  
- Expire At  
- Create Timestamp  
- State

###### Get List of Printers

Obtain a list of printers.

- ID  
- Computer  
- Name  
- Description  
- Capabilities  
- Default  
- Create Timestamp  
- State

###### Retrieve Account

Grab all details about your account.

- ID  
- Firstname  
- Lastname  
- Email  
- Can Create Sub Accounts  
- Creator Email  
- Creator Ref  
- Child Accounts  
- Credits  
- Num Computers  
- Total Prints  
- Versions  
- Connected  
- Tags  
- State  
- Permissions

###### Retrieve Customer

Grab all details about a customer.

- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Retrieve Event

Grab all details about an event.

- ID  
- Context  
- Created Datetime  
- Data  
- Object ID  
- Object Type  
- Type  
- User ID  
- Uri

###### Retrieve Job

Grab all details about a job.

- ID  
- Cancel Requested Datetime  
- Cancelled Datetime  
- Created Datetime  
- Ended Datetime  
- Failed Datetime  
- Info  
- Locked Datetime  
- Meta  
- Params  
- Scheduled Datetime  
- Started Datetime  
- Status  
- Type  
- User ID  
- Uri

###### Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

- ID  
- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID  
- Uri

###### Retrieve Tag

Grab all details about a tag.

- ID  
- Created Datetime  
- Decoration  
- Deleted Datetime  
- Description  
- Name  
- Usage  
- Uri

###### Retrieve Ticket

Grab all details about a ticket.

###### Retrieve Ticket Message

Grab all details about a ticket's message.

- ID  
- Attachments  
- Body HTML  
- Body Text  
- Channel  
- Created Datetime  
- External ID  
- Failed Datetime  
- From Agent  
- Integration ID  
- Last Sending Error  
- Message ID  
- Receiver  
- Rule ID  
- Sender  
- Sent Datetime  
- Source  
- Stripped HTML  
- Stripped Text  
- Subject  
- Ticket ID  
- Via  
- Uri

###### Retrieve User

Grab all details about an user.

- ID  
- Active  
- Bio  
- Created Datetime  
- Deactivated Datetime  
- Email  
- External ID  
- Firstname  
- Lastname  
- Meta  
- Name  
- Roles  
- Updated Datetime

###### Update a Customer

Modify a customer's details

- Channels  
- Data  
- Email  
- External ID  
- Language  
- Name  
- Timezone

###### Update Job

Modify a job.

- Meta  
- Params  
- Scheduled Datetime  
- Status

###### Update Satisfaction Survey

Modify a satisfaction survey's details.

- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID

###### Update Tag

Modify a tag's details.

- Decoration  
- Description  
- Name

###### Update Ticket

Modify a ticket's details.

- Assignee Team  
- Assignee User  
- Channel  
- Closed Datetime  
- Customer  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Meta  
- Opened Datetime  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via

###### Update Ticket's Message

Modify a message in a ticket.

- Attachments  
- Body HTML  
- Body Text  
- Channel  
- External ID  
- Failed Datetime  
- From Agent  
- Message ID  
- Receiver  
- Sender  
- Sent Datetime  
- Source  
- Subject  
- Via

###### Update User

Modify an user's information

- Bio  
- Email  
- External ID  
- Meta  
- Name  
- New Password  
- Old Password  
- Roles

###### Upload File

Upload a file.

- Size  
- Name  
- Content Type  
- URL

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Gorgias with PrintNode today.

Enjoy a 7-day free trial. Get your first workflow in minutes.