Connect Gorgias to Printful and automate your tasks

Why integrate Gorgias with Printful

The Gorgias to Printful integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Send Shopify orders to Printful for fulfillment automatically

When an order is placed in Shopify, MESA routes it to Printful with the right product details, variants, and shipping information already attached. Your print-on-demand fulfillment starts the moment a customer checks out without anyone manually submitting the order.

Keep Shopify product and variant data in sync with Printful

When a product is added, updated, or repriced in Shopify, MESA reflects the change in Printful. Your fulfillment partner always works from accurate product data without a manual sync step between your store and your print provider.

Update Shopify the moment Printful ships an order

When Printful generates a tracking number and marks an order as shipped, MESA writes the update back to Shopify and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment Printful ships, not when someone checks the dashboard.

Build any Gorgias and Printful automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Order Canceled

Starts when an order is canceled.

Order Created

Starts when an order is created.

Order Failed

Starts when an order has failed.

Order Updated

Starts when an order is updated.

Package Returned

Starts when a package is returned.

Package Shipped

Starts when a package is shipped.

Customer Created

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Add File

Upload a new file to the library by providing URL of the file.

• Type
• ID
• URL
• Options
• Hash
• Filename
• Mime Type
• Size
• Width
• Height
• Dpi
• Status
• Created
• Thumbnail URL
• Preview URL
• Visible

Approve Design

Uses the confirm hash of an approval sheet to approve a design and remove the hold on an order.

• Message

Calculate Shipping Rates

Obtain a list of available shipping options and rates for a given list of products.

• Code
• Result

Calculate Tax Rate

Calculate sales tax rate for a given address if required.

• Code
• Result

Cancel Order

Cancel a pending order or draft. Charged amount is returned to the store owner's credit card.

• ID
• External ID
• Store
• Status
• Shipping
• Shipping Service Name
• Created
• Updated
• Recipient
• Items
• Branding Items
• Incomplete Items
• Costs
• Retail Costs
• Pricing Breakdown
• Shipments
• Gift
• Packing Slip

Change Packing Slip

Modifies packing slip information of the currently authorized Printful store.

• Code
• Result

Confirm Draft for Fulfillment

Approve a draft order for fulfillment. Store owner's credit card is charged when the order is submitted for fulfillment.

Create Mockup Generation Task

Create an asynchronous mockup generation task.

• Variant Ids
• Format
• Width
• Product Options
• Option Groups
• Options
• Files
• Product Template ID

Create New Sync Product

Create a new sync product together with its sync variants.

• Sync Product
• Sync Variants

Create Order

Create a new order and optionally submits it for fulfillment.

Create Sync Variant

Create a new sync variant for an existing sync product.

• ID
• External ID
• Sync Product ID
• Name
• Synced
• Variant ID
• Retail Price
• Currency
• Is Ignored
• Sku
• Product
• Files
• Options
• Main Category ID
• Warehouse Product Variant ID

Delete Product Template

Remove a product template.

• Success

Delete Sync Product

Remove a sync product with all of its sync variants.

• Sync Product
• Sync Variants

Delete Sync Variant

Remove a single sync variant.

• Sync Variant
• Sync Product

Disable Webhook Support /Webhooks

Removes the webhook URL and all event types from the store. Method returns current webhook configuration after the update.

Estimate Order Costs

Calculates the estimated order costs including item costs, print costs, shipping, and taxes.

• Costs
• Retail Costs

Get List of Approval Sheets

Obtain a list of approval sheets confirming suggested changes to files of on hold orders.

• ID
• Status
• Confirm Hash
• Submitted Design
• Recommended Design
• Approval Sheet

Get List of Available Thread Colors from Provided Image URL

Obtain a list of colors in hexadecimal format.

• 0

Get List of Categories

Obtain a list of catalog categories available in Printful.

• ID
• Parent ID
• Image URL
• Size
• Title

Get List of Countries

Obtain a list of countries and states that are accepted by Printful.

• Code
• Name
• States

Get List of Countries for Tax Calculation

Obtain a list of countries that requires sales tax calculation.

• Code
• Result

Get List of Layout Templates

Obtain a list of templates that can be used for client-side positioning.

• Version
• Min Dpi
• Variant Mapping
• Templates
• Conflicting Placements

Get List of Orders

Obtain a list of orders from your store.

Get List of Product Variant Print Files

Obtain a list of print files available for products variants.

• Product ID
• Available Placements
• Printfiles
• Variant Printfiles
• Option Groups
• Options

Get List of Products

Obtain a list of products available in Printful.

• ID
• Main Category ID
• Type
• Type Name
• Title
• Brand
• Model
• Image
• Variant Count
• Currency
• Files
• Options
• Is Discontinued
• Avg Fulfillment Time
• Description
• Techniques

Get List of Sync Products

Obtain a list of sync product objects from your custom Printful store.

• ID
• External ID
• Name
• Variants
• Synced
• Thumbnail
• Thumbnail URL
• Is Ignored

Get List of Templates

Obtain a list of templates.

• Items

Get List of Warehouse Products

Obtain a list of warehouse products from your store.

• ID
• Name
• Status
• Currency
• Image URL
• Retail Price
• Variants

Get Scopes for Token /Oauth/Scopes

Returns a list of scopes associated with the token

Get Webhook Configuration /Webhooks

Returns configured webhook URL and list of webhook event types enabled for the store

Retrieve Basic Information About a Store

Grab all details about a store's basic information.

• ID
• Type
• Name

Retrieve Basic Information About Multiple Stores

Grab all details about multiple store's basic information.

• ID
• Type
• Name

Retrieve Category

Grab all details about the category.

• ID
• Parent ID
• Image URL
• Size
• Title

Retrieve File

Grab all details about a file.

• Type
• ID
• URL
• Options
• Hash
• Filename
• Mime Type
• Size
• Width
• Height
• Dpi
• Status
• Created
• Thumbnail URL
• Preview URL
• Visible

Retrieve Mockup Generation Task Result

Grab all details about an asynchronous mockup generation task result.

• Task Key
• Status
• Error
• Mockups
• Printfiles

Retrieve Order

Grab all details about an order.

Retrieve Product

Grab all details about a specific product and a list of variants for the product.

• Product
• Variants

Retrieve Product Size Guide

Grab all details about the size guide for a specific product.

• Product ID
• Available Sizes
• Size Tables

Retrieve Product Template

Grab all details about a product template.

• ID
• Product ID
• External Product ID
• Title
• Available Variant Ids
• Option Data
• Colors
• Sizes
• Mockup File URL
• Placements
• Created At
• Updated At

Retrieve Sync Product

Grab all details about a single sync product and its sync variants.

• Sync Product
• Sync Variants

Retrieve Sync Variant

Grab all details about a single sync variant.

• Sync Variant
• Sync Product

Retrieve Variant

Grabs all details about a specific variant and its product.

• Variant
• Product

Retrieve Warehouse Product Data

Grab all details about a warehouse product data.

• ID
• Name
• Status
• Currency
• Image URL
• Retail Price
• Variants

Set Up Webhook Configuration /Webhooks

Allows to enable webhook URL for the store and select webhook event types that will be sent to this URL. Note that only one webhook URL can be active for a store, so calling this method disables all existing webhook configuration. Setting up the webhook requires passing IDs for products that need to be monitored for changes. Stock update webhook will only include information for specified products. These product IDs need to be set up using params property. Method returns current webhook configuration after the update.

Update Order

Modify an unsubmitted order and optionally submits it for the fulfillment.

Update Sync Product

Modifies an existing sync product with its sync variants.

• Sync Product
• Sync Variants

Update Sync Variant

Modifies an existing sync variant.

• ID

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify an user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

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