# Connect Gorgias to Package Tracking and automate your tasks

## Activity reports

MESA's Gorgias to Package Tracking integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

## Why integrate Gorgias with Package Tracking

The Gorgias to Package Tracking integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Send customers a same-day delivery heads-up

When a package status changes to Out for Delivery, MESA sends the customer a personalized notification. They know it's coming today — no tracking page required, no "where's my order" email to answer.

### Alert your team the moment a delivery fails

When a delivery attempt fails or an exception is flagged, MESA immediately notifies the right person. Your team can act before the customer even knows there's a problem.

### Trigger a review request right after delivery

When a package status changes to Delivered, MESA fires a follow-up to the customer — review request, loyalty offer, or cross-sell. The timing is based on actual delivery, not an estimated date.

## Build any Gorgias and Package Tracking automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Shipment Delivered

Starts when a shipment is delivered.

- Archived
- Courier Code
- Created At
- Customer Email
- Customer Name
- Customer Sms
- Delivery Status
- Destination City
- Destination Country
- Destination Info
- Destination State
- Destination Track Number
- Dimension
- Exchange Number
- ID
- Label
- Latest Checkpoint Time
- Latest Event
- Logistics Channel
- Note
- Order Date
- Order ID
- Order Number
- Origin City
- Origin Country
- Origin Info
- Origin State
- Pieces
- Previously
- Product Type
- Recipient Postcode
- Scheduled Address
- Scheduled Delivery Date
- Service Code
- Signed By
- Source
- Status Info
- Substatus
- Title
- Tracking Courier Account
- Tracking Destination Country
- Tracking Key
- Tracking Number
- Tracking Origin Country
- Tracking Postal Code
- Tracking Ship Date
- Transit Time
- Update At
- Updating
- Weight
- Weight Kg

###### Shipment Experienced Exception

Starts when a shipment has an exception.

###### Shipment Experienced Failed Delivery

Starts when a shipment has failed to be delivered.

###### Shipment Information Received

Starts when a shipment receives information.

###### Shipment's Status is In Transit

Starts when a shipment's status is in transit.

###### Shipment's Status is Out for Delivery

Starts when a shipment's status is out for delivery.

###### Shipment's Tracking Expired

Starts when a shipment's tracking has expired.

###### Shipment's Tracking is Pending

Starts when a shipment's tracking is pending.

###### Customer Created

Starts when a customer is created.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.

- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.

###### Create Tracking

Create a tracking.

- Tracking Number
- Courier Code
- Order Number
- Customer Name
- Title
- Language

###### Detect Tracking Number's Carrier

Obtain a list of detected carriers for a tracking number.

- Courier URL
- Courier Code
- Courier Logo
- Courier Name
- Courier Type
- Courier Phone
- Optional Fields
- Default Language
- Support Language
- Courier Country Iso2
- Tracking Required Fields

###### Get List of Carriers

Obtain a list of carriers.

###### Create Customer

Create a customer.

- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Create Job

Schedule the execution of a job to run.

- Meta
- Params
- Scheduled Datetime
- Type

###### Create Satisfaction Survey

Create a new satisfaction survey.

- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Create Tag

Create a tag.

- Decoration
- Description
- Name

###### Create Ticket

Create a ticket.

- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Create Ticket Message

Create a message in a ticket.

- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Create User

Create a new user.

- Bio
- Email
- External ID
- Meta
- Name
- Roles

###### Delete Customer

Remove an existing customer.

###### Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

###### Delete Tag

Remove a tag.

###### Delete Ticket

Remove a ticket.

###### Delete Ticket's Message

Remove a message from a ticket.

###### Delete User

Remove an user.

###### Get List of Customers

Obtain a list of customers.

- ID
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Get List of Events

Obtain a list of events.

- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Get List of Jobs

Obtain a list of jobs.

- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Get List of Tags

Obtain a list of tags.

- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri

###### Get List of Tickets

Obtain a list of tickets.

- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri

###### Get List of Users

Obtain a list of users.

- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Account

Grab your account details.

- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status

###### Retrieve Customer

Grab all details about a customer.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Retrieve Event

Grab all details about an event.

- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Retrieve Job

Grab all details about a job.

###### Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Retrieve Tag

Grab all details about a tag.

- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Ticket

Grab all details about a ticket.

###### Retrieve Ticket Message

Grab all details about a ticket's message.

###### Retrieve User

Grab all details about an user.

- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Update a Customer

Modify a customer's details

- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Update Job

Modify a job.

- Meta
- Params
- Scheduled Datetime
- Status

###### Update Satisfaction Survey

Modify a satisfaction survey's details.

- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Update Tag

Modify a tag's details.

- Decoration
- Description
- Name

###### Update Ticket

Modify a ticket's details.

- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Update Ticket's Message

Modify a message in a ticket.

- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Update User

Modify an user's information

- Bio
- Email
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles

###### Upload File

Upload a file.

- Size
- Name
- Content Type
- URL

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Gorgias with Package Tracking today.

Enjoy a 7-day free trial. Get your first workflow in minutes.