# Connect Gorgias to Katana and automate your tasks Describe to build Activity reports Fully supported MESA's Gorgias to Katana integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes. [Try MESA for free](/content/pricing/index.html) ★★★★★ 4.9 rating on Shopify App Store Start when... Personalize with built-in tools... Then, do this... Trusted by 1,000+ Shopify merchants ## Why integrate Gorgias with Katana The Gorgias to Katana integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. [Customer experience →](/content/solutions/customer-experience/index.html) ### Give your support team full Shopify context on every ticket When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it. [Data integration →](/content/solutions/data-integration/index.html) ### Create and update Shopify customer records from Gorgias ticket activity When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction. [Fulfillment operations →](/content/solutions/fulfillment-operations/index.html) ### Trigger Gorgias tickets from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed. [Order automation →](/content/solutions/order-automation/index.html) ### Keep Katana production orders in sync with Shopify sales When an order is placed in Shopify, MESA creates or updates the corresponding production order in Katana. Your manufacturing queue stays current with demand without anyone manually bridging the two systems. [Inventory management →](/content/solutions/inventory-management/index.html) ### Update Shopify inventory when Katana production is complete When a production run finishes in Katana, MESA updates the available stock in Shopify. Your storefront reflects what's actually ready to sell without a manual sync step between your factory floor and your store. [Data integration →](/content/solutions/data-integration/index.html) ### Log production and materials data where your ops team works When Katana records a production event — a run started, a material consumed, a batch completed — MESA writes the details to Airtable, Google Sheets, or ClickUp. Your operations team has a running view without leaving their tools. ## Build any Gorgias and Katana automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Current Inventory Material Out of Stock Starts when a material's current stock level is below the optimal level (quantity\_missing\_or\_excess <= 0). ###### Current Inventory Material Updated Starts when a material's current stock level or average cost is updated. ###### Current Inventory Product Out of Stock Starts when a product's current stock level is below the optimal level (quantity\_missing\_or\_excess <= 0). ###### Current Inventory Product Updated Starts when a product's current stock level or average cost is updated. ###### Product Created Starts when a product is created. ###### Product Deleted Starts when a product is deleted. ###### Product Updated Starts when a product is updated. ###### Sales Order Availability Updated Starts when availability or expected date is updated for products or ingredients. ###### Sales Order Created Starts when a sales order is created. ###### Sales Order Deleted Starts when a sales order is deleted. ###### Sales Order Delivered Starts when a new sales order's status is marked as delivered. ###### Sales Order Packed Starts when a new sales order's status is marked as packed. ###### Sales Order Updated Starts when a sales order is updated. ###### Customer Created Starts when a customer is created. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Customer Updated Starts when a customer is updated. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Ticket Created Starts when a ticket is created. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Ticket Updated Starts when a ticket is updated. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Assign Serial Numbers to Resource Assign serial numbers to a resource. - ID - Transaction ID - Serial Number - Resource Type - Resource ID - Transaction Date - Quantity Change ###### Change Product Operation's Rank Modify the product operations's rank. ###### Create Customer Create a customer. - Name - First Name - Last Name - Company - Email - Phone - Currency - Reference ID - Comment - Discount Rate - Addresses ###### Create Customer Address Add an address to an existing customer. A customer can have one billing address and multiple shipping addresses. If the new address is the first of its type, it is assigned as the default. - Customer ID - Entity Type - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country ###### Create Make-to-Order Manufacturing Order Create a manufacturing order that is linked to a specific sales order row. - Sales Order Row ID - Create Subassemblies ###### Create Manufacturing Order Create a manufacturing order. Manufacturing order recipe and operation rows are created automatically based on the product recipe and operations. - Status - Order No - Variant ID - Location ID - Planned Quantity - Actual Quantity - Order Created Date - Production Deadline Date - Additional Info - Batch Transactions ###### Create Manufacturing Order Operation Row Add an operation row to an existing manufacturing order. Operation rows cannot be added when the manufacturing order status is DONE. - Manufacturing Order ID - Operation ID - Operation Name - Resource ID - Resource Name - Planned Time Per Unit - Cost Per Hour - Status - Assigned Operators ###### Create Manufacturing Order Production Create a manufacturing order production. - Manufacturing Order ID - Completed Quantity - Completed Date - Is Final - Ingredients - Operations - Serial Numbers ###### Create Manufacturing Order Recipe Row Add a recipe row to an existing manufacturing order. Recipe rows cannot be added when the manufacturing order status is DONE. - Manufacturing Order ID - Variant ID - Notes - Planned Quantity Per Unit - Total Actual Quantity - Batch Transactions ###### Create Material Create a material. - Name - Uom - Category Name - Default Supplier ID - Additional Info - Batch Tracked - Purchase Uom - Purchase Uom Conversion Rate - Configs - Variants ###### Create Outsourced Purchase Order Recipe Row Add a recipe row to an existing outsourced purchase order. Recipe rows cannot be added when the order status is RECEIVED. - Purchase Order Row ID - Ingredient Variant ID - Planned Quantity Per Unit - Notes - Batch Transactions ###### Create Product Create a product. - Name - Uom - Category Name - Is Producible - Is Purchasable - Default Supplier ID - Additional Info - Batch Tracked - Serial Tracked - Operations In Sequence - Purchase Uom - Purchase Uom Conversion Rate - Configs - Custom Field Collection ID - Variants ###### Create Product Operations Create one or many new product operation rows for a product. - Keep Current Rows - Rows ###### Create Purchase Order Create a purchase order. /purchase\_orders - Order No - Entity Type - Supplier ID - Currency - Status - Expected Arrival Date - Order Created Date - Location ID - Tracking Location ID - Additional Info - Purchase Order Rows ###### Create Purchase Order Additional Cost Row Add a purchase order additional cost row to an existing group. - Additional Cost ID - Group ID - Tax Rate ID - Price - Distribution Method ###### Create Purchase Order Row Create a purchase order row. - Purchase Order ID - Quantity - Variant ID - Tax Rate ID - Group ID - Price Per Unit - Purchase Uom Conversion Rate - Purchase Uom ###### Create Recipes Create a recipe. - Keep Current Rows - Rows ###### Create Sales Order Create a sales order. - Order No - Customer ID - Sales Order Rows - Tracking Number - Tracking Number URL - Addresses - Order Created Date - Delivery Date - Currency - Location ID - Status - Additional Info - Customer Ref - Ecommerce Order Type - Ecommerce Store Name - Ecommerce Order ID ###### Create Sales Order Address Create a new sales order address. - Sales Order ID - Entity Type - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country ###### Create Sales Order Fulfillment Create a sales order fulfillment. - Sales Order ID - Picked Date - Status - Conversion Rate - Conversion Date - Tracking Number - Tracking URL - Tracking Carrier - Tracking Method - Sales Order Fulfillment Rows ###### Create Sales Order Row Create a sales order row. - Sales Order ID - Quantity - Variant ID - Tax Rate ID - Attributes - Price Per Unit - Total Discount ###### Create Sales Order Shipping Fee & Add it to Sales Order Create a sales order shipping fee and add it to sales order. - Sales Order ID - Description - Amount - Tax Rate ID ###### Create Stock Adjustment Create a stock adjustment. - Stock Adjustment Number - Stock Adjustment Date - Location ID - Reason - Additional Info - Stock Adjustment Rows ###### Create Stock Transfer Create a stock transfer. - Stock Transfer Number - Source Location ID - Target Location ID - Transfer Date - Additional Info - Stock Transfer Rows ###### Create Stocktake Create a stocktake. - Stocktake Number - Location ID - Reason - Additional Info - Created Date - Set Remaining Items As Counted - Stocktake Rows ###### Create Stocktake Row Add one or many new rows for a stocktake. - Stocktake ID - Stocktake Rows ###### Create Supplier Create a supplier. - Name - Currency - Email - Phone - Comment - Addresses ###### Create Supplier Address Create a supplier address. - Supplier ID - Line 1 - Line 2 - City - State - Zip - Country ###### Create Tax Rate Create a tax rate. - Name - Rate ###### Create Variant Create a variant. - Sku - Sales Price - Purchase Price - Product ID - Supplier Item Codes - Internal Barcode - Registered Barcode - Material ID - Config Attributes - Custom Fields ###### Delete Customer Remove a customer. ###### Delete Customer Address Remove a customer's address. ###### Delete Manufacturing Order Remove a manufacturing order. ###### Delete Manufacturing Order Operation Row Remove a manufacturing order operation row. ###### Delete Manufacturing Order Production Remove a manufacturing order production. ###### Delete Manufacturing Order Recipe Row Remove a manufacturing order recipe row. ###### Delete Material Remove a material. ###### Delete Outsourced Purchase Order Recipe Row Remove an outsourced purchase order recipe row. ###### Delete Product Remove a product. ###### Delete Product Operation Row Remove a product operation row. ###### Delete Purchase Order Remove a purchase order. ###### Delete Purchase Order Additional Cost Row Remove a purchase order additional cost row. ###### Delete Purchase Order Row Remove a purchase order row. ###### Delete Recipe Remove a recipe. ###### Delete Recipe Row Remove a recipe row. ###### Delete Sales Order Remove a sales order. ###### Delete Sales Order Address Remove a sales order address. ###### Delete Sales Order Fulfillment Remove a sales order fulfillment. ###### Delete Sales Order Row Remove a sales order row. ###### Delete Stock Adjustment Remove a stock adjustment. ###### Delete Stock Transfer Remove a stock transfer. ###### Delete Stocktake Remove a stocktake. ###### Delete Stocktake Row Remove a stocktake row. ###### Delete Storage Bin Remove a storage bin. ###### Delete Supplier Remove a supplier. ###### Delete Supplier Address Remove a supplier address. ###### Delete Variant Remove a variant. ###### Deletes Shipping Fee & Remove from Attached Sales Order Remove shipping fee and remove it from the attached sales order. ###### Get List of Current Inventory Obtain a list for current inventory. - Variant ID - Location ID - Reorder Point - Average Cost - Value In Stock - Quantity In Stock - Quantity Committed - Quantity Expected - Quantity Missing Or Excess ###### Get List of Custom Fields Collections Obtain a list of custom fields collections. - ID - Name - Updated At - Created At - Deleted At ###### Get List of Customer Addresses Obtain a list of customer addresses you’ve previously created. The customer addresses are returned in sorted order, with the most recent customer addresses appearing first. - ID - Customer ID - Entity Type - Default - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country - Created At - Updated At ###### Get List of Customers Obtain a list of all customers. - ID - Name - First Name - Last Name - Company - Email - Phone - Comment - Currency - Reference ID - Discount Rate - Created At - Updated At - Default Billing ID - Default Shipping ID - Addresses ###### Get List of Inventory Movements Grab a list of inventory movements created by your Katana resources. - ID - Variant ID - Location ID - Resource Type - Resource ID - Caused By Order No - Caused By Resource ID - Movement Date - Quantity Change - Balance After - Value Per Unit - Value In Stock After - Average Cost After - Rank - Created At - Updated At ###### Get List of Locations Obtain a list of locations. - ID - Name - Legal Name - Address ID - Address - Is Primary - Sales Allowed - Manufacturing Allowed - Purchase Allowed - Created At - Updated At - Deleted At ###### Get List of Manufacturing Order Operation Rows Obtain a list of manufacturing order operation rows. - ID - Status - Rank - Manufacturing Order ID - Operation ID - Operation Name - Resource ID - Resource Name - Assigned Operators - Completed By Operators - Active Operator ID - Planned Time Per Unit - Total Actual Time - Planned Cost Per Unit - Total Actual Cost - Cost Per Hour - Group Boundary - Is Status Actionable - Completed At - Created At - Updated At - Deleted At ###### Get List of Manufacturing Order Recipe Rows Obtain a list of manufacturing order recipe rows. - ID - Manufacturing Order ID - Variant ID - Notes - Planned Quantity Per Unit - Total Actual Quantity - Ingredient Availability - Ingredient Expected Date - Batch Transactions - Cost - Created At - Updated At - Deleted At ###### Get List of Manufacturing Orders Obtain a list of manufacturing orders. - ID - Status - Order No - Variant ID - Planned Quantity - Actual Quantity - Batch Transactions - Location ID - Order Created Date - Done Date - Production Deadline Date - Additional Info - Is Linked To Sales Order - Sales Order ID - Sales Order Row ID - Sales Order Delivery Deadline - Ingredient Availability - Total Cost - Total Planned Time - Total Actual Time - Material Cost - Subassemblies Cost - Operations Cost - Created At - Updated At - Deleted At - Serial Numbers ###### Get List of Manufacturing Orders Obtain a list of manufacturing orders. - ID - Manufacturing Order ID - Quantity - Production Date - Created At - Updated At - Deleted At - Ingredients - Operations - Serial Numbers ###### Get List of Materials Obtain a list of materials. - ID - Name - Uom - Category Name - Default Supplier ID - Type - Additional Info - Purchase Uom - Purchase Uom Conversion Rate - Batch Tracked - Variants - Created At - Updated At - Configs ###### Get List of Operators Obtain a list of operators. - ID - Operator Name ###### Get List of Outsourced Purchase Order Recipe Rows Obtain a list of outsourced purchase order recipe rows. - ID - Purchase Order ID - Purchase Order Row ID - Ingredient Variant ID - Planned Quantity Per Unit - Ingredient Availability - Ingredient Expected Date - Notes - Batch Transactions - Cost - Created At - Updated At - Deleted At ###### Get List of Product Operations Obtain a list of product operations. - Product Operation Row ID - Product ID - Product Variant ID - Operation ID - Operation Name - Resource ID - Resource Name - Cost Per Hour - Planned Time Per Unit - Planned Cost Per Unit - Rank - Group Boundary - Created At - Updated At ###### Get List of Products Obtain a list of products. - ID - Name - Uom - Category Name - Is Producible - Default Supplier ID - Is Purchasable - Type - Additional Info - Purchase Uom - Purchase Uom Conversion Rate - Batch Tracked - Serial Tracked - Operations In Sequence - Variants - Created At - Updated At - Configs ###### Get List of Purchase Order Accounting Metadata Obtain a list of purchase order accounting metadata entries. - ID - Integration Type - Bill ID - Created At - Purchase Order ID - Received Items Group ID ###### Get List of Purchase Order Additional Cost Rows Obtain list of purchase order additional cost rows you’ve previously created. - ID - Additional Cost ID - Group ID - Name - Distribution Method - Tax Rate ID - Tax Rate - Price - Price In Base - Currency - Currency Conversion Rate - Currency Conversion Rate Fix Date - Updated At - Created At - Deleted At ###### Get List of Purchase Order Rows Obtain a list of purchase order rows. - ID - Quantity - Variant ID - Tax Rate ID - Price Per Unit - Purchase Uom - Purchase Uom Conversion Rate - Batch Transactions - Total - Total In Base Currency - Conversion Rate - Conversion Date - Received Date - Created At - Updated At ###### Get List of Purchase Orders Obtain a list of purchase orders. - ID - Status - Billing Status - Last Document Status - Order No - Entity Type - Supplier ID - Currency - Expected Arrival Date - Order Created Date - Additional Info - Location ID - Ingredient Availability - Ingredient Expected Date - Tracking Location ID - Total - Total In Base Currency - Purchase Order Rows - Created At - Updated At ###### Get List of Recipes Obtain a list of recipes. - Recipe ID - Recipe Row ID - Product ID - Product Variant ID - Ingredient Variant ID - Quantity - Notes - Created At - Updated At ###### Get List of Sales Order Accounting Metadata Obtain a list of sales order accounting metadata. ###### Get List of Sales Order Addresses Obtain a list of sales order addresses. - ID - Sales Order ID - Entity Type - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country - Created At - Updated At ###### Get List of Sales Order Fulfillments Obtain a list of sales order fulfillments. - ID - Sales Order ID - Picked Date - Status - Conversion Rate - Conversion Date - Tracking Number - Tracking URL - Tracking Carrier - Tracking Method - Sales Order Fulfillment Rows - Serial Numbers - Packer ID - Created At - Updated At ###### Get List of Sales Order Rows Obtain a list of sales order rows. - ID - Quantity - Variant ID - Tax Rate ID - Price Per Unit - Price Per Unit In Base Currency - Total - Total In Base Currency - Attributes - Batch Transactions - Serial Numbers - Linked Manufacturing Order ID - Conversion Rate - Conversion Date - Created At - Updated At ###### Get List of Sales Orders Obtain a list of sales orders. - ID - Customer ID - Order No - Source - Order Created Date - Delivery Date - Picked Date - Location ID - Status - Currency - Conversion Rate - Conversion Date - Invoicing Status - Total - Total In Base Currency - Additional Info - Customer Ref - Sales Order Rows - Ecommerce Order Type - Ecommerce Store Name - Ecommerce Order ID - Product Availability - Product Expected Date - Ingredient Availability - Ingredient Expected Date - Production Status - Created At - Updated At - Tracking Number - Tracking Number URL - Billing Address ID - Shipping Address ID - Addresses ###### Get List of Serial Numbers Obtain a list of serial numbers. - ID - Transaction ID - Serial Number - Resource Type - Resource ID - Transaction Date - Quantity Change ###### Get List of Shipping Fees Obtain a list of shipping fees. - ID - Sales Order ID - Description - Amount - Tax Rate ID ###### Get List of Stock Adjustments Obtain a list of stock adjustments. - ID - Stock Adjustment Date - Location ID - Stock Adjustment Number - Reason - Additional Info - Stock Adjustment Rows - Created At - Updated At ###### Get List of Stock Serial Numbers Obtain a list of serial numbers with in-stock status which references to the linked resources. - ID - Serial Number - In Stock - Transactions ###### Get List of Stock Transfers Obtain a list of stock transfers. - ID - Stock Transfer Number - Source Location ID - Target Location ID - Transfer Date - Additional Info - Stock Transfer Rows - Created At - Updated At ###### Get List of Stocktake Rows Obtain a list of stocktake rows. - ID - Variant ID - Batch ID - Stocktake ID - Notes - In Stock Quantity - Counted Quantity - Discrepancy Quantity - Created At - Updated At - Deleted At ###### Get List of Stocktakes Obtain a list of stocktakes. - ID - Stocktake Number - Location ID - Status - Reason - Additional Info - Stocktake Created Date - Started Date - Completed Date - Status Update In Progress - Set Remaining Items As Counted - Stock Adjustment ID - Created At - Updated At - Deleted At ###### Get List of Storage Bins Obtain a list of storage bins. - ID - Name - Location ID - Updated At - Created At - Deleted At ###### Get List of Supplier Addresses Obtain a list of supplier addresses. - ID - Supplier ID - Line 1 - Line 2 - City - State - Zip - Country - Updated At - Created At ###### Get List of Suppliers Obtain a list of suppliers. - ID - Name - Email - Comment - Created At - Updated At ###### Get List of Tax Rates Obtain a list of tax rates. - ID - Name - Rate - Is Default Sales - Is Default Purchases - Display Name - Created At - Updated At ###### Get List of Variants Obtain a list of variants. - ID - Product ID - Material ID - Sku - Sales Price - Purchase Price - Config Attributes - Type - Created At - Updated At ###### Get List of Variants with Negative Stock Obtain a list of all variants with negative stock. - Variant ID - Location ID - Latest Negative Stock Date - Name - Sku - Category ###### Link Variant Default Storage Bins Link variants with the default storage bins. - ID - Bin Name - Variant ID - Storage Bin ID - Created At - Updated At - Deleted At ###### List All Additional Costs Obtain a list of all additional costs you’ve previously created. - ID - Name - Updated At - Created At - Deleted At ###### Receive Purchase Order Grab all details about a purchase order. ###### Retrieve Current Factory Grab all details about the current factory. - Line 1 - Line 2 - City - State - Zip - Country ###### Retrieve Location Grab all details about a location. - ID - Name - Legal Name - Address ID - Address - Is Primary - Sales Allowed - Manufacturing Allowed - Purchase Allowed - Created At - Updated At - Deleted At ###### Retrieve Manufacturing Order Grab all details about a manufacturing order. - ID - Status - Order No - Variant ID - Planned Quantity - Actual Quantity - Batch Transactions - Location ID - Order Created Date - Done Date - Production Deadline Date - Additional Info - Is Linked To Sales Order - Sales Order ID - Sales Order Row ID - Sales Order Delivery Deadline - Ingredient Availability - Total Cost - Total Planned Time - Total Actual Time - Material Cost - Subassemblies Cost - Operations Cost - Created At - Updated At - Deleted At - Serial Numbers ###### Retrieve Manufacturing Order Operation Row Grab all details about a manufacturing order operation row. - ID - Status - Rank - Manufacturing Order ID - Operation ID - Operation Name - Resource ID - Resource Name - Assigned Operators - Completed By Operators - Active Operator ID - Planned Time Per Unit - Total Actual Time - Planned Cost Per Unit - Total Actual Cost - Cost Per Hour - Group Boundary - Is Status Actionable - Completed At - Created At - Updated At - Deleted At ###### Retrieve Manufacturing Order Production Grab all details about a manufacturing order production. - ID - Manufacturing Order ID - Quantity - Production Date - Created At - Updated At - Deleted At - Ingredients - Operations - Serial Numbers ###### Retrieve Manufacturing Order Recipe Row Grab all details about a manufacturing order recipe row. - ID - Manufacturing Order ID - Variant ID - Notes - Planned Quantity Per Unit - Total Actual Quantity - Ingredient Availability - Ingredient Expected Date - Batch Transactions - Cost - Created At - Updated At - Deleted At ###### Retrieve Material Grab all details about a material. - ID - Name - Uom - Category Name - Default Supplier ID - Type - Additional Info - Purchase Uom - Purchase Uom Conversion Rate - Batch Tracked - Variants - Created At - Updated At - Configs ###### Retrieve Outsourced Purchase Order Recipe Row Grab all details about an outsourced purchase order recipe row. - ID - Purchase Order ID - Purchase Order Row ID - Ingredient Variant ID - Planned Quantity Per Unit - Ingredient Availability - Ingredient Expected Date - Notes - Batch Transactions - Cost - Created At - Updated At - Deleted At ###### Retrieve Product Grab all details about a product. - ID - Name - Uom - Category Name - Is Producible - Default Supplier ID - Is Purchasable - Type - Additional Info - Purchase Uom - Purchase Uom Conversion Rate - Batch Tracked - Serial Tracked - Operations In Sequence - Variants - Created At - Updated At - Configs ###### Retrieve Purchase Order Grab all details about a purchase order. - ID - Status - Billing Status - Last Document Status - Order No - Entity Type - Supplier ID - Currency - Expected Arrival Date - Order Created Date - Additional Info - Location ID - Ingredient Availability - Ingredient Expected Date - Tracking Location ID - Total - Total In Base Currency - Purchase Order Rows - Created At - Updated At ###### Retrieve Purchase Order Additional Cost Row Grab all details about an existing purchase order additional cost row. - ID - Additional Cost ID - Group ID - Name - Distribution Method - Tax Rate ID - Tax Rate - Price - Price In Base - Currency - Currency Conversion Rate - Currency Conversion Rate Fix Date - Updated At - Created At - Deleted At ###### Retrieve Purchase Order Row Grab all details about a purchase order row. - ID - Quantity - Variant ID - Tax Rate ID - Price Per Unit - Purchase Uom - Purchase Uom Conversion Rate - Batch Transactions - Total - Total In Base Currency - Conversion Rate - Conversion Date - Received Date - Created At - Updated At ###### Retrieve Sales Order Grab all details about a sales order. - ID - Customer ID - Order No - Source - Order Created Date - Delivery Date - Picked Date - Location ID - Status - Currency - Conversion Rate - Conversion Date - Invoicing Status - Total - Total In Base Currency - Additional Info - Customer Ref - Sales Order Rows - Ecommerce Order Type - Ecommerce Store Name - Ecommerce Order ID - Product Availability - Product Expected Date - Ingredient Availability - Ingredient Expected Date - Production Status - Created At - Updated At - Tracking Number - Tracking Number URL - Billing Address ID - Shipping Address ID - Addresses ###### Retrieve Sales Order Fulfillment Grab all details about a sales order fulfillment. - ID - Sales Order ID - Picked Date - Status - Conversion Rate - Conversion Date - Tracking Number - Tracking URL - Tracking Carrier - Tracking Method - Sales Order Fulfillment Rows - Serial Numbers - Packer ID - Created At - Updated At ###### Retrieve Sales Order Row Grab all details about a sales order row. - ID - Quantity - Variant ID - Tax Rate ID - Price Per Unit - Price Per Unit In Base Currency - Total - Total In Base Currency - Attributes - Batch Transactions - Serial Numbers - Linked Manufacturing Order ID - Conversion Rate - Conversion Date - Created At - Updated At ###### Retrieve Shipping Fee Grab all details about a shipping fee. - ID - Sales Order ID - Description - Amount - Tax Rate ID ###### Retrieve Variant Grab all details about a variant. - ID - Product ID - Material ID - Sku - Sales Price - Purchase Price - Config Attributes - Type - Created At - Updated At ###### Unassign Serial Numbers from Resource Remove serial numbers from a resource. ###### Unlink Manufacturing Order from Sales Order Row Unlink a manufacturing order from a particular sales order row. ###### Unlink Variant Default Storage Bins Unlink variants from the default storage bins. ###### Update Customer Modify a customer's information. - Name - First Name - Last Name - Company - Email - Phone - Currency - Comment - Discount Rate - Default Shipping ID ###### Update Customer Address Modify a customer's address. - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country ###### Update Manufacturing Order Modify a manufacturing order. - Status - Order No - Variant ID - Location ID - Planned Quantity - Actual Quantity - Order Created Date - Production Deadline Date - Additional Info - Done Date - Batch Transactions ###### Update Manufacturing Order Operation Row Modify a manufacturing order operation row. - Operation ID - Operation Name - Resource ID - Resource Name - Planned Time Per Unit - Total Actual Time - Cost Per Hour - Status - Assigned Operators - Completed By Operators ###### Update Manufacturing Order Production Modify a manufacturing order production. - Production Date ###### Update Manufacturing Order Production Ingredient Update a specified manufacturing order production ingredient. Any fields not provided will be left unchanged. A manufacturing order production ingredient cannot be updated when the manufacturing order status is DONE. - Batch Transactions ###### Update Manufacturing Order Recipe Row Modify a manufacturing order recipe row. - Variant ID - Notes - Planned Quantity Per Unit - Total Actual Quantity - Batch Transactions ###### Update Material Modify a material. - Name - Uom - Category Name - Default Supplier ID - Additional Info - Batch Tracked - Purchase Uom - Purchase Uom Conversion Rate - Configs - Custom Field Collection ID ###### Update Outsourced Purchase Order Recipe Row Modify an outsourced purchase order recipe row. - Ingredient Variant ID - Planned Quantity Per Unit - Notes - Batch Transactions ###### Update Product Modify a product's details. - Name - Uom - Category Name - Is Producible - Is Purchasable - Default Supplier ID - Additional Info - Batch Tracked - Operations In Sequence - Serial Tracked - Purchase Uom - Purchase Uom Conversion Rate - Configs - Custom Field Collection ID ###### Update Product Operation Row Modify a product's operation row. - Operation ID - Operation Name - Resource ID - Resource Name - Cost Per Hour - Planned Time Per Unit ###### Update Purchase Order Modify a purchase order. - Order No - Supplier ID - Currency - Tracking Location ID - Status - Expected Arrival Date - Order Created Date - Location ID - Additional Info ###### Update Purchase Order Additional Cost Row Modify a purchase order's additional cost row. - Additional Cost ID - Tax Rate ID - Price - Distribution Method ###### Update Purchase Order Row Modify a purchase order row. - Quantity - Variant ID - Tax Rate ID - Group ID - Price Per Unit - Purchase Uom Conversion Rate - Purchase Uom - Received Date ###### Update Recipe Row Modify a recipe entry. - Quantity - Notes - Ingredient Variant ID ###### Update Reorder Point Modify the reorder point for a certain location and variant combination. - Location ID - Variant ID - Value ###### Update Sales Order Modify a sales order. - Order No - Customer ID - Order Created Date - Delivery Date - Picked Date - Location ID - Status - Currency - Conversion Rate - Conversion Date - Additional Info - Customer Ref - Tracking Number - Tracking Number URL ###### Update Sales Order Address Modify a sales order's address. - First Name - Last Name - Company - Phone - Line 1 - Line 2 - City - State - Zip - Country ###### Update Sales Order Fulfillment Modify sales order fulfillment's details. - Picked Date - Status - Conversion Rate - Packer ID - Conversion Date - Tracking Number - Tracking URL - Tracking Carrier - Tracking Method ###### Update Sales Order Row Modify a sales order row. - Quantity - Variant ID - Tax Rate ID - Price Per Unit - Total Discount - Batch Transactions - Serial Number Transactions - Attributes ###### Update Shipping Fee Modify a shipping fee. - Description - Amount - Tax Rate ID ###### Update Stock Adjustment Modify a stock adjustment. - Stock Adjustment Number - Stock Adjustment Date - Location ID - Reason - Additional Info ###### Update Stock Transfer Modify a stock transfer. - Stock Transfer Number - Transfer Date - Additional Info ###### Update Stocktake Modify a stocktake. - Stocktake Number - Location ID - Status - Reason - Additional Info - Created Date - Completed Date - Set Remaining Items As Counted ###### Update Stocktake Row Modify stocktake row information. - Variant ID - Batch ID - Notes - Counted Quantity ###### Update Storage Bin Modify a storage bin. - Bin Name ###### Update Supplier Modify a supplier. - Name - Email - Phone - Currency - Comment ###### Update Supplier Address Modify a supplier's address. - Line 1 - Line 2 - City - State - Zip - Country ###### Update Variant Modify a variant. - Sku - Sales Price - Purchase Price - Product ID - Supplier Item Codes - Internal Barcode - Registered Barcode - Material ID - Config Attributes - Custom Fields ###### Create Customer Create a customer. - Channels - Data - Email - External ID - Language - Name - Timezone ###### Create Job Schedule the execution of a job to run. - Meta - Params - Scheduled Datetime - Type ###### Create Satisfaction Survey Create a new satisfaction survey. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Create Tag Create a tag. - Decoration - Description - Name ###### Create Ticket Create a ticket. - Assignee Team - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - External ID - From Agent - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Create Ticket Message Create a message in a ticket. - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Create User Create a new user. - Bio - Email - External ID - Meta - Name - Roles ###### Delete Customer Remove an existing customer. ###### Delete Job Cancel a job at any time but keep in mind that actions that have been executed will not be reverted. ###### Delete Tag Remove a tag. ###### Delete Ticket Remove a ticket. ###### Delete Ticket's Message Remove a message from a ticket. ###### Delete User Remove an user. ###### Get List of Customers Obtain a list of customers. - ID - Created Datetime - Data - Email - External ID - Firstname - Language - Lastname - Name - Timezone - Updated Datetime ###### Get List of Events Obtain a list of events. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Get List of Jobs Obtain a list of jobs. - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Get List of Satisfaction Surveys Obtain a list of satisfaction surveys. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Get List of Tags Obtain a list of tags. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Get List of Ticket's Messages Obtain a list of all messages of a ticket. - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Get List of Tickets Obtain a list of tickets. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Excerpt - External ID - From Agent - Integrations - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages Count - Meta - Opened Datetime - Requester - Snooze Datetime - Status - Subject - Tags - Updated Datetime - Via - Uri ###### Get List of Users Obtain a list of users. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Merge Tags Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Account Grab your account details. - Created Datetime - Deactivated Datetime - Domain - Settings - Status ###### Retrieve Customer Grab all details about a customer. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Retrieve Event Grab all details about an event. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Retrieve Job Grab all details about a job. - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Retrieve Satisfaction Survey Grab all details about a satisfaction survey. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Retrieve Tag Grab all details about a tag. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Ticket Grab all details about a ticket. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Retrieve Ticket Message Grab all details about a ticket's message. - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Retrieve User Grab all details about an user. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Update a Customer Modify a customer's details - Channels - Data - Email - External ID - Language - Name - Timezone ###### Update Job Modify a job. - Meta - Params - Scheduled Datetime - Status ###### Update Satisfaction Survey Modify a satisfaction survey's details. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Update Tag Modify a tag's details. - Decoration - Description - Name ###### Update Ticket Modify a ticket's details. - Assignee Team - Assignee User - Channel - Closed Datetime - Customer - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Update Ticket's Message Modify a message in a ticket. - Attachments - Body HTML - Body Text - Channel - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Update User Modify an user's information - Bio - Email - External ID - Meta - Name - New Password - Old Password - Roles ###### Upload File Upload a file. - Size - Name - Content Type - URL [View all](/content/apps/gorgias/integrate/katana#/index.html) Not just software—partnership ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Gorgias with Katana today. Enjoy a 7-day free trial. Get your first workflow in minutes. [Try MESA today →](/content/pricing/index.html) MESA AI assistant +× Describe your task... You've known what your store should be doing. Now it can. Describe the task then MESA handles it from there.