# Connect Gorgias to Intercom and automate your tasks ## Why integrate Gorgias with Intercom The Gorgias to Intercom integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### Give your support team full Shopify context on every ticket When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Gorgias ticket activity When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction. ### Trigger Gorgias tickets from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed. ### Give your support team full Shopify context on every conversation When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it. ### Create and update Shopify customer records from Intercom conversations When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation. ### Trigger Intercom messages from Shopify order and fulfillment events When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule. ## Build any Gorgias and Intercom automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Admin Initiated Message to User Starts when an admin initiates a message to a user. - Type - Conversation ID - Created At - Updated At - Conversation Source - Conversation Contacts - Assigned Admin - Assigned Team - State - Priority - Tags - Custom Attributes ###### Contact Archived Starts when a contact is archived. - Contact ID - Object Type - Archived - Archived At ###### Contact Deleted Starts when a contact is deleted. - Contact ID - Object Type - Deleted - Deleted At - Workspace ID - External ID - Email Address - Name ###### Contact Email Updated Starts when a contact's email is updated. - Type - Contact ID - Workspace ID - External ID - Role - Email Address - Phone Number - Name - Avatar - Owner - Created At - Updated At - Signed Up At - Last Seen At - Location - Custom Attributes - Tags ###### Contact User Created Starts when a contact user is created. ###### Contact User Updated Starts when a contact user is updated. ###### Conversation Closed Starts when a conversation is closed. ###### Conversation Opened Starts when a conversation is opened. ###### Conversation Read Starts when a conversation is read. ###### Message Received from User or Lead Starts when a message is received from a user or lead. - Message Type - Message ID - Conversation ID - Message Content - Message Channel - Created At - Message Author ###### Note Added to Conversation Starts when a note is added to a conversation. ###### Reply Received from User or Lead Starts when a user replies to a conversation. ###### Customer Created Starts when a customer is created. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Customer Updated Starts when a customer is updated. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Ticket Created Starts when a ticket is created. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Events - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Reply Options - Satisfaction Survey - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via - Uri ###### Ticket Updated Starts when a ticket is updated. ###### Archive Contact Archive a contact. - Type - ID - External ID ###### Attach Contact to Company Associate a company with a contact. - Type - ID - Name - App ID - Plan - Company ID - Remote Created At - Created At - Updated At - Last Request At - Size - Website - Industry - Monthly Spend - Session Count - User Count - Custom Attributes - Tags - Segments ###### Attach Tag to Ticket Tag a ticket. - Type - ID - Name - Applied At - Applied By ###### Create Contact Create a contact. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Create Note Create a note. - Body - Admin ID ###### Create or Update Company Create or update a company. - Name - Company ID - Plan - Size - Website - Industry - Custom Attributes - Remote Created At - Monthly Spend ###### Create Ticket Create a ticket. - Ticket Type - Contacts - Company ID - Created At - Assignment ###### Delete Company Remove a company. - ID - Object - Deleted ###### Delete Contact Remove a contact. - Type - ID - External ID ###### Delete Ticket Remove a ticket. - ID - Object - Deleted ###### Detach Contact from Company Detach a company from a contact. ###### Get List of Companies Obtain a list of all companies. ###### Get List of Company's Contacts Obtain a list of contacts that belong to a company. - Type - ID - External ID - Workspace ID - Role - Email - Email Domain - Phone - Name - Owner ID - Has Hard Bounced - Marked Email As Spam - Unsubscribed From Emails - Created At - Updated At - Signed Up At - Last Seen At - Last Replied At - Last Contacted At - Last Email Opened At - Last Email Clicked At - Language Override - Browser - Browser Version - Browser Language - Os - Android App Name - Android App Version - Android Device - Android Os Version - Android Sdk Version - Android Last Seen At - Ios App Name - Ios App Version - Ios Device - Ios Os Version - Ios Sdk Version - Ios Last Seen At - Custom Attributes - Avatar - Tags - Notes - Companies - Location - Social Profiles ###### Get List of Company's Segments Obtain a list of segments that belong to a company. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Companies Obtain a list of a contact's companies. - Type - Companies - Total Count - Pages ###### Get List of Contact's Notes Obtain a list of notes associated to a contact. - Type - ID - Created At - Contact - Author - Body ###### Get List of Contact's Segments Obtain a list of segments associated to a contact. - Type - ID - Name - Created At - Updated At - Person Type - Count ###### Get List of Contact's Tags Obtain a list of tags attached to a contact. - Type - ID - Name - Applied At - Applied By ###### Get List of Contacts Obtain a list of contacts. ###### Get List of Tickets Obtain a list of tickets. - Type - Tickets - Total Count - Pages ###### Merge Lead and User Combine a contact with a role of a lead into a contact with a role of a user. ###### Remove Tag from Ticket Remove a tag from a ticket. - Type - ID - Name - Applied At - Applied By ###### Reply to Ticket Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins. - Type - ID - Part Type - Body - Created At - Updated At - Author - Attachments - Redacted ###### Retrieve Company Grab all details about a company. ###### Retrieve Contact Grab all details about a contact. ###### Retrieve Note Grab all details about a note. - Type - ID - Created At - Contact - Author - Body ###### Retrieve Ticket Grab all details about a ticket. - Type - ID - Ticket ID - Category - Ticket Attributes - Ticket State - Ticket Type - Contacts - Admin Assignee ID - Team Assignee ID - Created At - Updated At - Open - Snoozed Until - Linked Objects - Ticket Parts - Is Shared ###### Scroll Over Companies Iterate over all companies in a dataset. ###### Search for Contacts Search for contacts. - Type - Data - Total Count - Pages ###### Unarchive Contact Restore a previously archived contact. - Type - ID - External ID ###### Update Contact Modify a contact's details. - Role - External ID - Email - Phone - Name - Avatar - Signed Up At - Last Seen At - Owner ID - Unsubscribed From Emails - Custom Attributes ###### Update Ticket Modify a ticket's details. - Ticket Attributes - Ticket State ID - Company ID - Open - Is Shared - Snoozed Until - Admin ID - Assignee ID ###### Create Customer Create a customer. - Channels - Data - Email - External ID - Language - Name - Timezone ###### Create Job Schedule the execution of a job to run. - Meta - Params - Scheduled Datetime - Type ###### Create Satisfaction Survey Create a new satisfaction survey. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Create Tag Create a tag. - Decoration - Description - Name ###### Create Ticket Create a ticket. - Assignee Team - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - External ID - From Agent - Language - Last Message Datetime - Last Received Message Datetime - Messages - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Create Ticket Message Create a message in a ticket. - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Create User Create a new user. - Bio - Email - External ID - Meta - Name - Roles ###### Delete Customer Remove an existing customer. ###### Delete Job Cancel a job at any time but keep in mind that actions that have been executed will not be reverted. ###### Delete Tag Remove a tag. ###### Delete Ticket Remove a ticket. ###### Delete Ticket's Message Remove a message from a ticket. ###### Delete User Remove a user. ###### Get List of Customers Obtain a list of customers. - ID - Created Datetime - Data - Email - External ID - Firstname - Language - Lastname - Name - Timezone - Updated Datetime ###### Get List of Events Obtain a list of events. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Get List of Jobs Obtain a list of jobs. - ID - Cancel Requested Datetime - Cancelled Datetime - Created Datetime - Ended Datetime - Failed Datetime - Info - Locked Datetime - Meta - Params - Scheduled Datetime - Started Datetime - Status - Type - User ID - Uri ###### Get List of Satisfaction Surveys Obtain a list of satisfaction surveys. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Get List of Tags Obtain a list of tags. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Get List of Ticket's Messages Obtain a list of all messages of a ticket. - ID - Attachments - Body HTML - Body Text - Channel - Created Datetime - External ID - Failed Datetime - From Agent - Integration ID - Last Sending Error - Message ID - Receiver - Rule ID - Sender - Sent Datetime - Source - Stripped HTML - Stripped Text - Subject - Ticket ID - Via - Uri ###### Get List of Tickets Obtain a list of tickets. - ID - Assignee User - Channel - Closed Datetime - Created Datetime - Customer - Excerpt - External ID - From Agent - Integrations - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Messages Count - Meta - Opened Datetime - Requester - Snooze Datetime - Status - Subject - Tags - Updated Datetime - Via - Uri ###### Get List of Users Obtain a list of users. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Merge Tags Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Account Grab your account details. - Created Datetime - Deactivated Datetime - Domain - Settings - Status ###### Retrieve Customer Grab all details about a customer. - ID - Channels - Created Datetime - Data - Email - External ID - Firstname - Integrations - Language - Lastname - Name - Timezone - Updated Datetime ###### Retrieve Event Grab all details about an event. - ID - Context - Created Datetime - Data - Object ID - Object Type - Type - User ID - Uri ###### Retrieve Job Grab all details about a job. ###### Retrieve Satisfaction Survey Grab all details about a satisfaction survey. - ID - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID - Uri ###### Retrieve Tag Grab all details about a tag. - ID - Created Datetime - Decoration - Deleted Datetime - Description - Name - Usage - Uri ###### Retrieve Ticket Grab all details about a ticket. ###### Retrieve Ticket Message Grab all details about a ticket's message. ###### Retrieve User Grab all details about an user. - ID - Active - Bio - Created Datetime - Deactivated Datetime - Email - External ID - Firstname - Lastname - Meta - Name - Roles - Updated Datetime ###### Update a Customer Modify a customer's details - Channels - Data - Email - External ID - Language - Name - Timezone ###### Update Job Modify a job. - Meta - Params - Scheduled Datetime - Status ###### Update Satisfaction Survey Modify a satisfaction survey's details. - Body Text - Created Datetime - Customer ID - Meta - Score - Scored Datetime - Sent Datetime - Should Send Datetime - Ticket ID ###### Update Tag Modify a tag's details. - Decoration - Description - Name ###### Update Ticket Modify a ticket's details. - Assignee Team - Assignee User - Channel - Closed Datetime - Customer - External ID - From Agent - Is Unread - Language - Last Message Datetime - Last Received Message Datetime - Meta - Opened Datetime - Snooze Datetime - Spam - Status - Subject - Tags - Trashed Datetime - Updated Datetime - Via ###### Update Ticket's Message Modify a message in a ticket. - Attachments - Body HTML - Body Text - Channel - External ID - Failed Datetime - From Agent - Message ID - Receiver - Sender - Sent Datetime - Source - Subject - Via ###### Update User Modify an user's information - Bio - Email - External ID - Meta - Name - New Password - Old Password - Roles ###### Upload File Upload a file. - Size - Name - Content Type - URL Expert support included ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Ongoing optimization Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.