Connect Gorgias to Intercom and automate your tasks

Why integrate Gorgias with Intercom

The Gorgias to Intercom integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

Build any Gorgias and Intercom automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Admin Initiated Message to User

Starts when an admin initiates a message to a user.

• Type
• Conversation ID
• Created At
• Updated At
• Conversation Source
• Conversation Contacts
• Assigned Admin
• Assigned Team
• State
• Priority
• Tags
• Custom Attributes

Contact Archived

Starts when a contact is archived.

• Contact ID
• Object Type
• Archived
• Archived At

Contact Deleted

Starts when a contact is deleted.

• Contact ID
• Object Type
• Deleted
• Deleted At
• Workspace ID
• External ID
• Email Address
• Name

Contact Email Updated

Starts when a contact's email is updated.

• Type
• Contact ID
• Workspace ID
• External ID
• Role
• Email Address
• Phone Number
• Name
• Avatar
• Owner
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Location
• Custom Attributes
• Tags

Contact User Created

Starts when a contact user is created.

Contact User Updated

Starts when a contact user is updated.

Conversation Closed

Starts when a conversation is closed.

Conversation Opened

Starts when a conversation is opened.

Conversation Read

Starts when a conversation is read.

Message Received from User or Lead

Starts when a message is received from a user or lead.

• Message Type
• Message ID
• Conversation ID
• Message Content
• Message Channel
• Created At
• Message Author

Note Added to Conversation

Starts when a note is added to a conversation.

Reply Received from User or Lead

Starts when a user replies to a conversation.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

Archive Contact

Archive a contact.

• Type
• ID
• External ID

Attach Contact to Company

Associate a company with a contact.

• Type
• ID
• Name
• App ID
• Plan
• Company ID
• Remote Created At
• Created At
• Updated At
• Last Request At
• Size
• Website
• Industry
• Monthly Spend
• Session Count
• User Count
• Custom Attributes
• Tags
• Segments

Attach Tag to Ticket

Tag a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Create Contact

Create a contact.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Create Note

Create a note.

• Body
• Admin ID

Create or Update Company

Create or update a company.

• Name
• Company ID
• Plan
• Size
• Website
• Industry
• Custom Attributes
• Remote Created At
• Monthly Spend

Create Ticket

Create a ticket.

• Ticket Type
• Contacts
• Company ID
• Created At
• Assignment

Delete Company

Remove a company.

• ID
• Object
• Deleted

Delete Contact

Remove a contact.

• Type
• ID
• External ID

Delete Ticket

Remove a ticket.

• ID
• Object
• Deleted

Detach Contact from Company

Detach a company from a contact.

Get List of Companies

Obtain a list of all companies.

Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

• Type
• ID
• External ID
• Workspace ID
• Role
• Email
• Email Domain
• Phone
• Name
• Owner ID
• Has Hard Bounced
• Marked Email As Spam
• Unsubscribed From Emails
• Created At
• Updated At
• Signed Up At
• Last Seen At
• Last Replied At
• Last Contacted At
• Last Email Opened At
• Last Email Clicked At
• Language Override
• Browser
• Browser Version
• Browser Language
• Os
• Android App Name
• Android App Version
• Android Device
• Android Os Version
• Android Sdk Version
• Android Last Seen At
• Ios App Name
• Ios App Version
• Ios Device
• Ios Os Version
• Ios Sdk Version
• Ios Last Seen At
• Custom Attributes
• Avatar
• Tags
• Notes
• Companies
• Location
• Social Profiles

Get List of Company's Segments

Obtain a list of segments that belong to a company.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Companies

Obtain a list of a contact's companies.

• Type
• Companies
• Total Count
• Pages

Get List of Contact's Notes

Obtain a list of notes associated to a contact.

• Type
• ID
• Created At
• Contact
• Author
• Body

Get List of Contact's Segments

Obtain a list of segments associated to a contact.

• Type
• ID
• Name
• Created At
• Updated At
• Person Type
• Count

Get List of Contact's Tags

Obtain a list of tags attached to a contact.

• Type
• ID
• Name
• Applied At
• Applied By

Get List of Contacts

Obtain a list of contacts.

Get List of Tickets

Obtain a list of tickets.

• Type
• Tickets
• Total Count
• Pages

Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

Remove Tag from Ticket

Remove a tag from a ticket.

• Type
• ID
• Name
• Applied At
• Applied By

Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

• Type
• ID
• Part Type
• Body
• Created At
• Updated At
• Author
• Attachments
• Redacted

Retrieve Company

Grab all details about a company.

Retrieve Contact

Grab all details about a contact.

Retrieve Note

Grab all details about a note.

• Type
• ID
• Created At
• Contact
• Author
• Body

Retrieve Ticket

Grab all details about a ticket.

• Type
• ID
• Ticket ID
• Category
• Ticket Attributes
• Ticket State
• Ticket Type
• Contacts
• Admin Assignee ID
• Team Assignee ID
• Created At
• Updated At
• Open
• Snoozed Until
• Linked Objects
• Ticket Parts
• Is Shared

Scroll Over Companies

Iterate over all companies in a dataset.

Search for Contacts

Search for contacts.

• Type
• Data
• Total Count
• Pages

Unarchive Contact

Restore a previously archived contact.

• Type
• ID
• External ID

Update Contact

Modify a contact's details.

• Role
• External ID
• Email
• Phone
• Name
• Avatar
• Signed Up At
• Last Seen At
• Owner ID
• Unsubscribed From Emails
• Custom Attributes

Update Ticket

Modify a ticket's details.

• Ticket Attributes
• Ticket State ID
• Company ID
• Open
• Is Shared
• Snoozed Until
• Admin ID
• Assignee ID

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove a user.

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Get List of Events

Obtain a list of events.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Get List of Jobs

Obtain a list of jobs.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Get List of Tags

Obtain a list of tags.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Get List of Tickets

Obtain a list of tickets.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Excerpt
• External ID
• From Agent
• Integrations
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages Count
• Meta
• Opened Datetime
• Requester
• Snooze Datetime
• Status
• Subject
• Tags
• Updated Datetime
• Via
• Uri

Get List of Users

Obtain a list of users.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Account

Grab your account details.

• Created Datetime
• Deactivated Datetime
• Domain
• Settings
• Status

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Retrieve Job

Grab all details about a job.

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Retrieve Tag

Grab all details about a tag.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Ticket

Grab all details about a ticket.

Retrieve Ticket Message

Grab all details about a ticket's message.

Retrieve User

Grab all details about an user.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify an user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

Expert support included

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.