# Connect Gorgias to Infinite Options and automate your tasks

## Why integrate Gorgias with Infinite Options

The Gorgias to Infinite Options integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

### Route custom orders to the right production workflow based on selected options

When a customer chooses specific Infinite Options selections — an engraving, a rush processing add-on, a custom dimension — MESA reads those details and kicks off the right fulfillment workflow in Shopify. Your production process starts correctly from the moment the order is placed without anyone manually interpreting the options.

### Alert your team when a custom or complex order needs immediate attention

When an order containing specific Infinite Options selections arrives — a high-value add-on, a custom configuration, a date-sensitive request — MESA notifies the right person through Slack or email with the order details already attached. Your team responds while the production window is still open.

### Sync custom order option data to your ops and production tools

When an order with Infinite Options selections is placed, MESA writes the option details — engravings, dimensions, colors, add-ons — to Airtable, Google Sheets, or a ClickUp task. Your production team works from a structured record without anyone transcribing custom details out of the Shopify order by hand.

## Build any Gorgias and Infinite Options automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Order Created

Starts when a Shopify order with line item details is created.
- Fields
- Variant ID
- Quantity
- Title
- Sku
- Price
- Properties
- Applied Discount

###### Customer Created

Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Order List

Get a list of Shopify Orders that have Infinite Options fields.
- Line Items
- Order

###### Create Customer

Create a customer.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Create Job

Schedule the execution of a job to run.
- Meta
- Params
- Scheduled Datetime
- Type

###### Create Satisfaction Survey

Create a new satisfaction survey.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Create Tag

Create a tag.
- Decoration
- Description
- Name

###### Create Ticket

Create a ticket.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Create Ticket Message

Create a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Create User

Create a new user.
- Bio
- Email
- External ID
- Meta
- Name
- Roles

###### Delete Customer

Remove an existing customer.

###### Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

###### Delete Tag

Remove a tag.

###### Delete Ticket

Remove a ticket.

###### Delete Ticket's Message

Remove a message from a ticket.

###### Delete User

Remove a user.

###### Get List of Customers

Obtain a list of customers.
- ID
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Get List of Events

Obtain a list of events.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Get List of Jobs

Obtain a list of jobs.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Get List of Tags

Obtain a list of tags.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Get List of Ticket's Messages

Obtain a list of all messages of a ticket.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri

###### Get List of Tickets

Obtain a list of tickets.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri

###### Get List of Users

Obtain a list of users.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Account

Grab your account details.
- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status

###### Retrieve Customer

Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Retrieve Event

Grab all details about an event.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri

###### Retrieve Job

Grab all details about a job.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri

###### Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri

###### Retrieve Tag

Grab all details about a tag.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri

###### Retrieve Ticket

Grab all details about a ticket.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Retrieve Ticket Message

Grab all details about a ticket's message.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri

###### Retrieve User

Grab all details about an user.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- Email
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime

###### Update a Customer

Modify a customer's details.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Update Job

Modify a job.
- Meta
- Params
- Scheduled Datetime
- Status

###### Update Satisfaction Survey

Modify a satisfaction survey's details.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID

###### Update Tag

Modify a tag's details.
- Decoration
- Description
- Name

###### Update Ticket

Modify a ticket's details.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Update Ticket's Message

Modify a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via

###### Update User

Modify an user's information.
- Bio
- Email
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles

###### Upload File

Upload a file.
- Size
- Name
- Content Type
- URL