Gorgias to Infinite Options Integration | MESA
Connect Gorgias to Infinite Options and automate your tasks
Why integrate Gorgias with Infinite Options
The Gorgias to Infinite Options integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Route custom orders to the right production workflow based on selected options
When a customer chooses specific Infinite Options selections — an engraving, a rush processing add-on, a custom dimension — MESA reads those details and kicks off the right fulfillment workflow in Shopify. Your production process starts correctly from the moment the order is placed without anyone manually interpreting the options.
Alert your team when a custom or complex order needs immediate attention
When an order containing specific Infinite Options selections arrives — a high-value add-on, a custom configuration, a date-sensitive request — MESA notifies the right person through Slack or email with the order details already attached. Your team responds while the production window is still open.
Sync custom order option data to your ops and production tools
When an order with Infinite Options selections is placed, MESA writes the option details — engravings, dimensions, colors, add-ons — to Airtable, Google Sheets, or a ClickUp task. Your production team works from a structured record without anyone transcribing custom details out of the Shopify order by hand.
Build any Gorgias and Infinite Options automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Order Created
Starts when a Shopify order with line item details is created.
- Fields
- Variant ID
- Quantity
- Title
- Sku
- Price
- Properties
- Applied Discount
Customer Created
Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Customer Updated
Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Ticket Created
Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Ticket Updated
Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Order List
Get a list of Shopify Orders that have Infinite Options fields.
- Line Items
- Order
Create Customer
Create a customer.
- Channels
- Data
- External ID
- Language
- Name
- Timezone
Create Job
Schedule the execution of a job to run.
- Meta
- Params
- Scheduled Datetime
- Type
Create Satisfaction Survey
Create a new satisfaction survey.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
Create Tag
Create a tag.
- Decoration
- Description
- Name
Create Ticket
Create a ticket.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
Create Ticket Message
Create a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via
Create User
Create a new user.
- Bio
- External ID
- Meta
- Name
- Roles
Delete Customer
Remove an existing customer.
Delete Job
Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.
Delete Tag
Remove a tag.
Delete Ticket
Remove a ticket.
Delete Ticket's Message
Remove a message from a ticket.
Delete User
Remove a user.
Get List of Customers
Obtain a list of customers.
- ID
- Created Datetime
- Data
- External ID
- Firstname
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Get List of Events
Obtain a list of events.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri
Get List of Jobs
Obtain a list of jobs.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri
Get List of Satisfaction Surveys
Obtain a list of satisfaction surveys.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri
Get List of Tags
Obtain a list of tags.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Get List of Ticket's Messages
Obtain a list of all messages of a ticket.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri
Get List of Tickets
Obtain a list of tickets.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Excerpt
- External ID
- From Agent
- Integrations
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages Count
- Meta
- Opened Datetime
- Requester
- Snooze Datetime
- Status
- Subject
- Tags
- Updated Datetime
- Via
- Uri
Get List of Users
Obtain a list of users.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime
Merge Tags
Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Retrieve Account
Grab your account details.
- Created Datetime
- Deactivated Datetime
- Domain
- Settings
- Status
Retrieve Customer
Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime
Retrieve Event
Grab all details about an event.
- ID
- Context
- Created Datetime
- Data
- Object ID
- Object Type
- Type
- User ID
- Uri
Retrieve Job
Grab all details about a job.
- ID
- Cancel Requested Datetime
- Cancelled Datetime
- Created Datetime
- Ended Datetime
- Failed Datetime
- Info
- Locked Datetime
- Meta
- Params
- Scheduled Datetime
- Started Datetime
- Status
- Type
- User ID
- Uri
Retrieve Satisfaction Survey
Grab all details about a satisfaction survey.
- ID
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
- Uri
Retrieve Tag
Grab all details about a tag.
- ID
- Created Datetime
- Decoration
- Deleted Datetime
- Description
- Name
- Usage
- Uri
Retrieve Ticket
Grab all details about a ticket.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri
Retrieve Ticket Message
Grab all details about a ticket's message.
- ID
- Attachments
- Body HTML
- Body Text
- Channel
- Created Datetime
- External ID
- Failed Datetime
- From Agent
- Integration ID
- Last Sending Error
- Message ID
- Receiver
- Rule ID
- Sender
- Sent Datetime
- Source
- Stripped HTML
- Stripped Text
- Subject
- Ticket ID
- Via
- Uri
Retrieve User
Grab all details about an user.
- ID
- Active
- Bio
- Created Datetime
- Deactivated Datetime
- External ID
- Firstname
- Lastname
- Meta
- Name
- Roles
- Updated Datetime
Update a Customer
Modify a customer's details.
- Channels
- Data
- External ID
- Language
- Name
- Timezone
Update Job
Modify a job.
- Meta
- Params
- Scheduled Datetime
- Status
Update Satisfaction Survey
Modify a satisfaction survey's details.
- Body Text
- Created Datetime
- Customer ID
- Meta
- Score
- Scored Datetime
- Sent Datetime
- Should Send Datetime
- Ticket ID
Update Tag
Modify a tag's details.
- Decoration
- Description
- Name
Update Ticket
Modify a ticket's details.
- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Customer
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
Update Ticket's Message
Modify a message in a ticket.
- Attachments
- Body HTML
- Body Text
- Channel
- External ID
- Failed Datetime
- From Agent
- Message ID
- Receiver
- Sender
- Sent Datetime
- Source
- Subject
- Via
Update User
Modify an user's information.
- Bio
- External ID
- Meta
- Name
- New Password
- Old Password
- Roles
Upload File
Upload a file.
- Size
- Name
- Content Type
- URL