Connect Gorgias to Help Scout and automate your tasks

Activity reports

MESA's Gorgias to Help Scout integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

Why integrate Gorgias with Help Scout

The Gorgias to Help Scout integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Build any Gorgias and Help Scout automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Beacon Chat Chat Created

Starts when a chat is created.

• ID
• Customer ID
• Created At
• Threads

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

• ID
• Customer ID
• Created At
• Threads

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Assigned

Starts when a conversation is assigned.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Created

Starts when a conversation is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Customer Reply Created

Starts when a customer reply is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Deleted

Starts when a conversation is deleted.

Conversation Merged

Starts when a conversation is merged.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Moved

Starts when a conversation is moved.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Note Created

Starts when a conversation note is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Status Changed

Starts when a conversation status is changed.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Tags Updated

Starts when a conversation tag is updated.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Customer Created

Starts when a customer is created.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Customer Deleted

Starts when a customer is deleted.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Customer Updated

Starts when a customer is updated.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Message Survey Response Received

Starts when a response to a message survey is received.

• ID
• Conversation ID
• Rating
• Comment
• Submitted At

Satisfaction Ratings

Starts when a satisfaction rating is given.

• Rating ID
• Conversation ID
• Score
• Comment
• Created At

Tag Created

Starts when a tag is created.

• ID
• Tag
• Color

Tag Deleted

Starts when a tag is deleted.

• ID
• Tag
• Color

Tag Updated

Starts when a tag is updated.

• ID
• Tag
• Color

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Get List of Events

Obtain a list of events.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Get List of Jobs

Obtain a list of jobs.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Get List of Tags

Obtain a list of tags.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Get List of Tickets

Obtain a list of tickets.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Excerpt
• External ID
• From Agent
• Integrations
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages Count
• Meta
• Opened Datetime
• Requester
• Snooze Datetime
• Status
• Subject
• Tags
• Updated Datetime
• Via
• Uri

Get List of Users

Obtain a list of users.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Account

Grab your account details.

• Created Datetime
• Deactivated Datetime
• Domain
• Settings
• Status

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Retrieve Job

Grab all details about a job.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Retrieve Tag

Grab all details about a tag.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Ticket

Grab all details about a ticket.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Retrieve User

Grab all details about an user.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify an user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Gorgias with Help Scout today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

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