Connect Google Sheets to Gorgias and automate your tasks

Why integrate Google Sheets with Gorgias

The Google Sheets to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Log every Shopify order to a Google Sheet automatically

When an order is placed in Shopify, MESA writes the relevant details — customer, line items, order value, fulfillment status — to the right sheet in real time. Your team works from a current, structured record without anyone running manual exports or copying data out of the Shopify admin.

Build a live ops dashboard your whole team can see

When Shopify order, inventory, and customer events occur, MESA pushes the details to Google Sheets as they happen. Your team tracks what's in motion from a single shared view without digging through the Shopify admin or waiting for a scheduled report.

Trigger Shopify workflows when a Google Sheet is updated

When a row is added or a value changes in a designated sheet — a product approved, a vendor confirmed, a reorder threshold flagged — MESA kicks off the corresponding action in Shopify. Your spreadsheet-based processes connect directly to your store operations without a manual handoff step between them.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Build any Google Sheets and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Row Created

• Starts when a row is added to your spreadsheet.

Create Customer

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

• Meta
• Params
• Scheduled Datetime
• Type

Add Row

• Spreadsheet ID
• Updated Range
• Updated Rows

Create New Spreadsheet

• Spreadsheet name
• Folder

Not just software—partnership

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.