Connect Google Drive to Gorgias and automate your tasks

Why integrate Google Drive with Gorgias

The Google Drive to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Save Shopify order and customer files to Google Drive automatically

When an order is placed, fulfilled, or updated in Shopify, MESA creates and saves the relevant files — invoices, packing slips, receipts — to the right Google Drive folder. Your records are organized without anyone filing them manually after each transaction.

Organize customer-submitted files by order or account automatically

When a customer submits a file through your Shopify store — a proof, a customization request, a design upload — MESA routes it to the correct Google Drive folder automatically. Nothing gets lost in an inbox or a generic upload bucket and your team always knows where to find it.

Trigger Shopify workflows when files land in Google Drive

When a new file appears in a designated Google Drive folder — a signed contract, an approved asset, a completed brief — MESA kicks off the corresponding action in Shopify. Your offline approvals and file-based processes connect directly to your store operations without a manual handoff step.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Build any Google Drive and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Customer ID
• Meta

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Meta
• Status
• Subject
• Tags

Expert support included

Free workflow setup

MESA includes hands-on support from automation experts who know how to get things done.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Google Drive with Gorgias today.

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