# Connect Google Docs to Intercom and automate your tasks

## Why integrate Google Docs with Intercom

The Google Docs to Intercom integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Generate order and customer documents without manual writing

When an order is placed or a customer record is updated in Shopify, MESA creates a populated Google Doc — invoice, summary, brief — using your template. Every document is ready without anyone drafting it from scratch.

### Turn Shopify events into briefings your team can act on

When a wholesale order comes in, a return is filed, or a VIP customer reaches a milestone, MESA creates a Google Doc with the relevant details and shares it with the right person. Your team has context without digging through the admin.

### Keep product and operational docs current automatically

When a product is updated in Shopify — new description, price change, inventory note — MESA updates the corresponding Google Doc. Your internal catalog, SOPs, and reference docs stay in sync with what's actually in your store.

### Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

### Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

## Build any Google Docs and Intercom automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Admin Initiated Message to User

Starts when an admin initiates a message to a user.

- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Contact Archived

Starts when a contact is archived.

- Contact ID
- Object Type
- Archived
- Archived At

###### Contact Deleted

Starts when a contact is deleted.

- Contact ID
- Object Type
- Deleted
- Deleted At
- Workspace ID
- External ID
- Email Address
- Name

###### Contact Email Updated

Starts when a contact's email is updated.

- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Contact User Created

Starts when a contact user is created.

###### Contact User Updated

Starts when a contact user is updated.

###### Conversation Closed

Starts when a conversation is closed.

###### Conversation Opened

Starts when a conversation is opened.

###### Conversation Read

Starts when a conversation is read.

###### Message Received from User or Lead

Starts when a message is received from a user or lead.

- Message Type
- Message ID
- Conversation ID
- Message Content
- Message Channel
- Created At
- Message Author

###### Note Added to Conversation

Starts when a note is added to a conversation.

###### Reply Received from User or Lead

Starts when a user replies to a conversation.

###### Document Created

Starts when a document is created.

- ID
- Name
- Parents
- Created Time
- Modified Time
- Owners
- Drive ID
- Web View Link
- Trashed
- Starred

###### Document Updated

Starts when a document is modified.

- ID
- Name
- Parents
- Created Time
- Modified Time
- Owners
- Drive ID
- Web View Link
- Trashed
- Starred

###### Archive Contact

Archive a contact.

- Type
- ID
- External ID

###### Attach Contact to Company

Associate a company with a contact.

- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Attach Tag to Ticket

Tag a ticket.

- Type
- ID
- Name
- Applied At
- Applied By

###### Create Contact

Create a contact.

- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Create Note

Create a note.

- Body
- Admin ID

###### Create or Update Company

Create or update a company.

- Name
- Company ID
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Remote Created At
- Monthly Spend

###### Create Ticket

Create a ticket.

- Ticket Type
- Contacts
- Company ID
- Created At
- Assignment

###### Delete Company

Remove a company.

- ID
- Object
- Deleted

###### Delete Contact

Remove a contact.

- Type
- ID
- External ID

###### Delete Ticket

Remove a ticket.

- ID
- Object
- Deleted

###### Detach Contact from Company

Detach a company from a contact.

###### Get List of Companies

Obtain a list of all companies.

###### Get List of Company's Contacts

Obtain a list of contacts that belong to a company.

- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Get List of Company's Segments

Obtain a list of segments that belong to a company.

- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Companies

Obtain a list of a contact's companies.

- Type
- Companies
- Total Count
- Pages

###### Get List of Contact's Notes

Obtain a list of notes associated to a contact.

- Type
- ID
- Created At
- Contact
- Author
- Body

###### Get List of Contact's Segments

Obtain a list of segments associated to a contact.

- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Tags

Obtain a list of tags attached to a contact.

- Type
- ID
- Name
- Applied At
- Applied By

###### Get List of Contacts

Obtain a list of contacts.

###### Get List of Tickets

Obtain a list of tickets.

- Type
- Tickets
- Total Count
- Pages

###### Merge Lead and User

Combine a contact with a role of a lead into a contact with a role of a user.

###### Remove Tag from Ticket

Remove a tag from a ticket.

- Type
- ID
- Name
- Applied At
- Applied By

###### Reply to Ticket

Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.

- Type
- ID
- Part Type
- Body
- Created At
- Updated At
- Author
- Attachments
- Redacted

###### Retrieve Company

Grab all details about a company.

###### Retrieve Contact

Grab all details about a contact.

###### Retrieve Note

Grab all details about a note.

- Type
- ID
- Created At
- Contact
- Author
- Body

###### Retrieve Ticket

Grab all details about a ticket.

- Type
- ID
- Ticket ID
- Category
- Ticket Attributes
- Ticket State
- Ticket Type
- Contacts
- Admin Assignee ID
- Team Assignee ID
- Created At
- Updated At
- Open
- Snoozed Until
- Linked Objects
- Ticket Parts
- Is Shared

###### Scroll Over Companies

Iterate over all companies in a dataset.

###### Search for Contacts

Search for contacts.

- Type
- Data
- Total Count
- Pages

###### Unarchive Contact

Restore a previously archived contact.

- Type
- ID
- External ID

###### Update Contact

Modify a contact's details.

- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Update Ticket

Modify a ticket's details.

- Ticket Attributes
- Ticket State ID
- Company ID
- Open
- Is Shared
- Snoozed Until
- Admin ID
- Assignee ID

###### Create Document

Create a document.

- Name
- Text
- Folder

###### Export Document

Export a Google Doc as a file and get a URL.

- File URL

###### Get List of Documents

Obtain a list of documents.

- Next Page Token
- Incomplete Search
- Files

###### Retrieve Document

Grab all details about a document.

- ID
- Name
- Document Content
- Starred
- Trashed
- Shared
- Explicitly Trashed
- Parents
- Spaces
- Drive ID
- Web View Link
- Thumbnail Link
- Web Content Link
- Viewed By Me
- Viewed By Me Time
- Created Time
- Modified Time
- Modified By Me Time
- Shared With Me Time
- Owned By Me
- Modified By Me
- Owners
- Last Modifying User
- Sharing User
- Trashing User
- Trashed Time
- Capabilities
- Writers Can Share
- Permissions
- Size
- Has Thumbnail

###### Update Document's Permissions

Modify a document's permissions.

- Type
- Role
- Email Address
- Domain
- Allow File Discovery
- Expiration Time