# Connect Gatsby to Gorgias and automate your tasks

## Why integrate Gatsby with Gorgias

The Gatsby to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Add Instagram subscribers to Shopify as customers automatically

When a follower subscribes through a Gatsby Instagram campaign, MESA creates or updates their record in Shopify. Your store knows about the customer from the moment they raise their hand on Instagram, before they ever place an order.

### Trigger a welcome flow the moment someone subscribes via Instagram

When a new subscriber joins through a Gatsby DM campaign, MESA sends the signal to Klaviyo and starts the right onboarding sequence. Your first impression lands while the engagement is still warm, not after a sync cycle.

### Tag Shopify customers based on which Gatsby campaign acquired them

When a subscriber joins through a specific Gatsby campaign — a giveaway, a product launch, a keyword trigger — MESA applies the corresponding Shopify tag to their customer record. Your segments reflect how each customer was acquired without anyone managing attribution manually.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

## Build any Gatsby and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Customer Created

Starts when a customer is created.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.

- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.

###### Create Customer

Create a customer.

- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Create Ticket

Create a ticket.

- Assignee Team
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- External ID
- From Agent
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via

###### Retrieve Customer

Grab all details about a customer.

- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Update a Customer

Modify a customer's details.

- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

## Integrate Gatsby with Gorgias today.

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