Connect Fera to Loop Returns and automate your tasks

Why integrate Fera with Loop Returns

The Fera to Loop Returns integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Trigger post-review workflows the moment feedback arrives

When a customer submits a review in Fera, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task in ClickUp.

Sync Fera review data with your marketing and retention tools

When a review is submitted in Fera, MESA updates the customer's record in Shopify and connected platforms with their rating, sentiment, and product feedback.

Alert your team when a negative review needs immediate attention

When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages.

Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value.

Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo.

Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached.

Build any Fera and Loop Returns automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Label Created or Updated

Starts when a label is created or modified.

• Topic
• Trigger
• Return ID
• Order ID
• Provider Order ID
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Restock Requested

Starts when a restock is requested.

• Topic
• Trigger
• ID
• Order ID
• Provider Order ID
• Restock Items

Return Created or Updated

Starts when a return is created or modified.

• Topic
• Trigger
• ID
• State
• Created At
• Order ID
• Order Name
• Provider Order ID
• Order Number
• Customer
• Currency
• Return Product Total
• Return Discount Total
• Return Tax Total
• Return Total
• Return Credit Total
• Exchange Product Total
• Exchange Discount Total
• Exchange Tax Total
• Exchange Total
• Exchange Credit Total
• Gift Card
• Handling Fee
• Refund
• Upsell
• Line Items
• Exchanges
• Carrier
• Tracking Number
• Label Status
• Label Updated At

Customer Created

Starts when a new customer is added to Fera.

• ID
• Display Name
• Is Anonymous
• Display Location
• Avatar URL
• Default Avatar URL
• Average Rating
• Rating
• Counts
• Company Name
• External ID
• Email
• Name
• Country Code
• Created At
• Updated At

Customer Deleted

Starts when a customer is deleted in Fera.

• ID
• Display Name
• Is Anonymous
• Display Location
• Avatar URL
• Default Avatar URL
• Average Rating
• Rating
• Counts
• Company Name
• External ID
• Email
• Name
• Country Code
• Created At
• Updated At

Customer Updated

Starts when a customer is updated in Fera.

• ID
• Display Name
• Is Anonymous
• Display Location
• Avatar URL
• Default Avatar URL
• Average Rating
• Rating
• Counts
• Company Name
• External ID
• Email
• Name
• Country Code
• Created At
• Updated At

Media Approved

Starts when a new photo or video submission is approved by an admin.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Type
• Review ID
• Review Channel Code
• URL
• Thumbnail URL
• Processing State
• Channel Code
• Caption
• External Order ID
• Order ID

Media Created

Starts when a new photo or video is added to Fera.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Type
• Review ID
• Review Channel Code
• URL
• Thumbnail URL
• Processing State
• Channel Code
• Caption
• External Order ID
• Order ID

Media Declined

Starts when a new photo or video submission is declined by an admin.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Type
• Review ID
• Review Channel Code
• URL
• Thumbnail URL
• Processing State
• Channel Code
• Caption
• External Order ID
• Order ID

Media Deleted

Starts when a new photo or video is deleted in Fera.

Media Updated

Starts when a new photo or video is updated in Fera.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Type
• Review ID
• Review Channel Code
• URL
• Thumbnail URL
• Processing State
• Channel Code
• Caption
• External Order ID
• Order ID

Review Approved

Starts when a review is approved by an admin.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Rating
• Heading
• Body
• Is Anonymous
• Channel Code
• Channel URL
• Channel
• Is From Supplier
• External ID
• Store Reply
• Counts
• External Order ID
• Order ID

Review Created

Starts when a review is added to Fera.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Rating
• Heading
• Body
• Is Anonymous
• Channel Code
• Channel URL
• Channel
• Is From Supplier
• External ID
• Store Reply
• Counts
• External Order ID
• Order ID

Review Declined

Starts when a review is declined by an admin.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Rating
• Heading
• Body
• Is Anonymous
• Channel Code
• Channel URL
• Channel
• Is From Supplier
• External ID
• Store Reply
• Counts
• External Order ID
• Order ID

Review Deleted

Starts when a review is deleted in Fera.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Rating
• Heading
• Body
• Is Anonymous
• Channel Code
• Channel URL
• Channel
• Is From Supplier
• External ID
• Store Reply
• Counts
• External Order ID
• Order ID

Review Updated

Starts when a review is updated in Fera.

• ID
• State
• Subject
• Is Verified
• External Product ID
• Product ID
• External Customer ID
• Customer ID
• Created At
• Updated At
• Rating
• Heading
• Body
• Is Anonymous
• Channel Code
• Channel URL
• Channel
• Is From Supplier
• External ID
• Store Reply
• Counts
• External Order ID
• Order ID

Integrate Fera with Loop Returns today.

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