Connect Facebook to Gorgias and automate your tasks

Why integrate Facebook with Gorgias

The Facebook to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Sync Shopify audiences to Facebook Ads in real time

When a customer's tags, purchase history, or lifecycle stage changes in Shopify, MESA updates the corresponding Facebook Ads audience. Your campaigns always target the right people without manual list exports.

Launch retargeting audiences from Shopify order events

When a customer abandons checkout, completes a first purchase, or hits a spend threshold, MESA adds them to the right Facebook Ads audience automatically. Your retargeting runs on live customer behavior, not a weekly CSV upload.

Pause or adjust campaigns when inventory runs low

When stock drops below a threshold in Shopify, MESA triggers a Facebook Ads update — pausing a campaign, adjusting a budget, or flagging it for review. You stop spending on products you can't fulfill without checking ad accounts manually.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Build any Facebook and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time, but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove a user.

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Get List of Events

Obtain a list of events.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Get List of Jobs

Obtain a list of jobs.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Get List of Tags

Obtain a list of tags.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Get List of Tickets

Obtain a list of tickets.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Excerpt
• External ID
• From Agent
• Integrations
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages Count
• Meta
• Opened Datetime
• Requester
• Snooze Datetime
• Status
• Subject
• Tags
• Updated Datetime
• Via
• Uri

Get List of Users

Obtain a list of users.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Account

Grab your account details.

• Created Datetime
• Deactivated Datetime
• Domain
• Settings
• Status

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Retrieve Job

Grab all details about a job.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Retrieve Tag

Grab all details about a tag.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Ticket

Grab all details about a ticket.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Retrieve User

Grab all details about a user.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify a user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

Add User to Custom Audience

Add a user to a custom audience based on matching availability.

• Audience ID
• Num Invalid Entries

Create Ad

Create a new ad.

• Name
• Ad Set ID
• Campaign ID
• Creative ID
• Creative
• Status

Create Ad Account Ad

Create a new Ad within an Ad Account.

• Name
• Ad Set ID
• Campaign ID
• Creative ID
• Creative
• Status

Create Ad Account Ad Set

Create a new ad set within an Ad Account.

• Name
• Daily Budget
• Bid Amount
• Billing Event
• Optimization Goal
• Campaign ID
• Promoted Object
• Targeting
• Status
• End Time

Create Ad Account Campaign

Create a new campaign within an Ad Account.

• Name
• Special Ad Categories
• Objective
• Status

Create Ad Set

Create a new Ad Set.

• Name
• Daily Budget
• Bid Amount
• Billing Event
• Optimization Goal
• Campaign ID
• Promoted Object
• Targeting
• Status
• End Time

Create Product

Create a new product.

• Name
• Currency
• Price
• Image URL
• Category
• Retailer ID
• URL
• Description
• Short Description
• Brand

Delete Ad

Remove an existing ad.

• Success

Delete Ad Set

Remove an existing ad set.

• Success

Delete Campaign

Remove an existing campaign.

• Success

Get Ad Account Insights

Generate a custom report to get statistics for campaigns belonging to an ad account.

• Impressions
• Ad ID
• Date Start
• Date Stop

Get Ad Insights

Generate a custom report on the performance of the ad.

• Impressions
• Ad ID
• Date Start
• Date Stop

Get Ad Set insights

Generate a custom report on the performance of the ad set.

• Impressions
• Ad ID
• Date Start
• Date Stop

Get Campaign Insights

Generate a custom report on the performance of the campaign.

• Impressions
• Ad ID
• Date Start
• Date Stop

List Ad Account Campaigns

Obtain a list of campaigns for an ad account.

• ID
• Name
• Special Ad Categories
• Objective
• Status

List Ad Set Ads

Obtain a list of ads belonging to an ad set.

• Name
• Ad Set ID
• Campaign ID
• Creative ID
• Creative
• Status

List Campaign Ad Sets

Obtain a list of ad sets for a campaign.

• Name
• Daily Budget
• Bid Amount
• Billing Event
• Optimization Goal
• Campaign ID
• Promoted Object
• Targeting
• Status
• End Time

List Campaign Ads

Obtain a list of ads for a campaign.

• Name
• Ad Set ID
• Campaign ID
• Creative ID
• Creative
• Status

List Products

Obtain a list of products.

• Name
• Currency
• Price
• Image URL
• Category
• Retailer ID
• URL
• Description
• Short Description
• Brand

Remove User from Custom Audience

Removes a user from a custom audience based on matching availability.

• Audience ID
• Num Invalid Entries

Retrieve Ad

Grab all details about an existing ad.

• Name
• Ad Set ID
• Campaign ID
• Creative ID
• Creative
• Status

Retrieve Ad Set

Grab all details about an existing ad set.

Retrieve Campaign

Grab all details about an existing campaign.

• ID
• Name
• Objective
• Status

Update Campaign

Update an existing campaign.

• Name
• Special Ad Categories
• Objective
• Status