# Connect Etsy to Help Scout and automate your tasks

## Why integrate Etsy with Help Scout

The Etsy to Help Scout integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Sync Etsy orders into your Shopify workflow

When an order comes in on Etsy, MESA brings it into Shopify so your fulfillment, inventory, and customer records stay consistent across both channels. One process handles every order regardless of where it originated.

### Keep inventory accurate across Etsy and Shopify

When stock changes in Shopify — a sale, a manual adjustment, a restock — MESA updates your Etsy listings to match. Your available quantity is always current on both storefronts.

### Build a unified customer record from every channel

When a new customer places an order on Etsy, MESA creates or updates their record in Shopify and your connected tools. Your CRM and email platform see the full picture, not just the orders from one storefront.

### Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

### Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

## Build any Etsy and Help Scout automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Beacon Chat Chat Created
Starts when a chat is created.
- ID
- Customer ID
- Created At
- Threads

###### Beacon Chat Customer Replied
Starts when a customer replies to a Beacon Chat message.
- ID
- Customer ID
- Created At
- Threads

###### Conversation Agent Reply Created
Starts when a conversation agent reply is created.
- ID
- Number
- Threads
- Type
- Folder ID
- Status
- State
- Subject
- Preview
- Mailbox ID
- Assignee
- Created By
- Created At
- Closed By
- Closed By User
- Closed At
- User Updated At
- Customer Waiting Since
- Source
- Tags
- Cc
- Bcc
- Primary Customer
- Snooze
- Next Event
- Custom Fields
- Embedded
- Links

###### Conversation Assigned
Starts when a conversation is assigned.
- ID
- Number
- Threads
- Type
- Folder ID
- Status
- State
- Subject
- Preview
- Mailbox ID
- Assignee
- Created By
- Created At
- Closed By
- Closed By User
- Closed At
- User Updated At
- Customer Waiting Since
- Source
- Tags
- Cc
- Bcc
- Primary Customer
- Snooze
- Next Event
- Custom Fields
- Embedded
- Links

###### Message Survey Response Received
Starts when a response to a message survey is received.
- ID
- Conversation ID
- Rating
- Comment
- Submitted At

###### Satisfaction Ratings
Starts when a satisfaction rating is given.
- Rating ID
- Conversation ID
- Score
- Comment
- Created At

###### Tag Created
Starts when a tag is created.
- ID
- Tag
- Color

###### Active Listing Created
Starts when an active listing is created.
- Listing ID
- User ID
- Shop ID
- Title
- Description
- State
- Creation Timestamp
- Created Timestamp
- Ending Timestamp
- Original Creation Timestamp
- Last Modified Timestamp
- Updated Timestamp
- State Timestamp
- Quantity
- Shop Section ID
- Featured Rank
- URL
- Num Favorers
- Non Taxable
- Is Taxable
- Is Customizable
- Is Personalizable
- Listing Type
- Tags
- Materials
- Shipping Profile ID
- Processing Min
- Processing Max
- Who Made
- When Made
- Is Supply
- Item Weight
- Item Weight Unit
- Item Length
- Item Width
- Item Height
- Item Dimensions Unit
- Is Private
- Style
- File Data
- Has Variations
- Should Auto Renew
- Language
- Price
- Taxonomy ID
- Images

###### CreateDraftListing

Create a physical draft listing product in a shop on the Etsy channel.
- Quantity
- Title
- Description
- Price
- Who Made
- When Made
- Taxonomy ID
- Shipping Profile ID
- Materials
- Shop Section ID
- Processing Min
- Processing Max
- Tags
- Styles
- Item Weight
- Item Length
- Item Width
- Item Height
- Item Weight Unit
- Item Dimensions Unit
- Production Partner Ids
- Image Ids
- Is Supply
- Is Customizable
- Should Auto Renew
- Is Taxable
- Type

## Integrate Etsy with Help Scout today.

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