Discord to Gorgias Integration | MESA

Connect Discord to Gorgias and automate your tasks

Why integrate Discord with Gorgias

The Discord to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Notify your community the moment something happens in your store

When a new product drops, a sale goes live, or a limited release is announced in Shopify, MESA posts the update to the right Discord channel automatically. Your community hears about it the moment it happens, not when someone remembers to post.

Route Shopify order and fulfillment alerts to your team's Discord

When an order comes in with specific conditions — a high value, a wholesale flag, a fulfillment issue — MESA sends the details to the right Discord channel. Your team stays informed without checking Shopify or setting up a separate alert system.

Keep your ops team updated on inventory and fulfillment events

When stock drops below a threshold or a fulfillment status changes in Shopify, MESA posts the update to your Discord server. Your team acts on what matters without monitoring dashboards across multiple tools.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Build any Discord and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Customer Updated

Starts when a customer is updated.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Ticket Created

Starts when a ticket is created.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Ticket Updated

Starts when a ticket is updated.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Create Customer

Create a customer.

Channels
Data
Email
External ID
Language
Name
Timezone

Create Job

Schedule the execution of a job to run.

Meta
Params
Scheduled Datetime
Type

Create Satisfaction Survey

Create a new satisfaction survey.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Create Tag

Create a tag.

Decoration
Description
Name

Create Ticket

Create a ticket.

Assignee Team
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
External ID
From Agent
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Create Ticket Message

Create a message in a ticket.

Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Create User

Create a new user.

Bio
Email
External ID
Meta
Name
Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove an user.

Get List of Customers

Obtain a list of customers.

ID
Created Datetime
Data
Email
External ID
Firstname
Language
Lastname
Name
Timezone
Updated Datetime

Get List of Events

Obtain a list of events.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Get List of Jobs

Obtain a list of jobs.

ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Get List of Tags

Obtain a list of tags.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri

Get List of Tickets

Obtain a list of tickets.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Excerpt
External ID
From Agent
Integrations
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages Count
Meta
Opened Datetime
Requester
Snooze Datetime
Status
Subject
Tags
Updated Datetime
Via
Uri

Get List of Users

Obtain a list of users.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Account

Grab your account details.

Created Datetime
Deactivated Datetime
Domain
Settings
Status

Retrieve Customer

Grab all details about a customer.

ID
Channels
Created Datetime
Data
Email
External ID
Firstname
Integrations
Language
Lastname
Name
Timezone
Updated Datetime

Retrieve Event

Grab all details about an event.

ID
Context
Created Datetime
Data
Object ID
Object Type
Type
User ID
Uri

Retrieve Job

Grab all details about a job.

ID
Cancel Requested Datetime
Cancelled Datetime
Created Datetime
Ended Datetime
Failed Datetime
Info
Locked Datetime
Meta
Params
Scheduled Datetime
Started Datetime
Status
Type
User ID
Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

ID
Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID
Uri

Retrieve Tag

Grab all details about a tag.

ID
Created Datetime
Decoration
Deleted Datetime
Description
Name
Usage
Uri

Retrieve Ticket

Grab all details about a ticket.

ID
Assignee User
Channel
Closed Datetime
Created Datetime
Customer
Events
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Messages
Meta
Opened Datetime
Reply Options
Satisfaction Survey
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via
Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

ID
Attachments
Body HTML
Body Text
Channel
Created Datetime
External ID
Failed Datetime
From Agent
Integration ID
Last Sending Error
Message ID
Receiver
Rule ID
Sender
Sent Datetime
Source
Stripped HTML
Stripped Text
Subject
Ticket ID
Via
Uri

Retrieve User

Grab all details about an user.

ID
Active
Bio
Created Datetime
Deactivated Datetime
Email
External ID
Firstname
Lastname
Meta
Name
Roles
Updated Datetime

Update a Customer

Modify a customer's details

Channels
Data
Email
External ID
Language
Name
Timezone

Update Job

Modify a job.

Meta
Params
Scheduled Datetime
Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

Body Text
Created Datetime
Customer ID
Meta
Score
Scored Datetime
Sent Datetime
Should Send Datetime
Ticket ID

Update Tag

Modify a tag's details.

Decoration
Description
Name

Update Ticket

Modify a ticket's details.

Assignee Team
Assignee User
Channel
Closed Datetime
Customer
External ID
From Agent
Is Unread
Language
Last Message Datetime
Last Received Message Datetime
Meta
Opened Datetime
Snooze Datetime
Spam
Status
Subject
Tags
Trashed Datetime
Updated Datetime
Via

Update Ticket's Message

Modify a message in a ticket.

Attachments
Body HTML
Body Text
Channel
External ID
Failed Datetime
From Agent
Message ID
Receiver
Sender
Sent Datetime
Source
Subject
Via

Update User

Modify an user's information

Bio
Email
External ID
Meta
Name
New Password
Old Password
Roles

Upload File

Upload a file.

Size
Name
Content Type
URL

Add Group DM Recipient

Add a recipient to a Group DM.

Add Guild Member

Add an user to a guild.

Add Guild Member Role

Add a role to a guild member.

Add Pinned Messages

Add a pinned channel.

Add User to Thread

Add an user to a thread.

Begin Guild Prune

Start a prune operation.

Create Channel Invite

Create a new invite object for a guild channel.

Max Age
Max Uses
Temporary
Unique
Target Type
Target User ID
Target Application ID

Create Channel Message

Post a message in a channel.

Content
Tts
File
Embed
Payload Json
Allowed Mentions
Message Reference

Create Channel Message Crosspost

Crosspost a message in a News Channel to specific channels.

Create Guild

Create a new guild.

Name
Region
Icon
Verification Level
Default Message Notifications
Explicit Content Filter
Roles
Channels
Afk Channel ID
Afk Timeout
System Channel ID
System Channel Flags

Create Guild Ban

Create a guild ban.

Delete Message Days
Reason

Create Guild Channel

Create a new channel for a guild.

Name
Type
Topic
Bitrate
User Limit
Rate Limit Per User
Position
Permission Overwrites
Parent ID
Nsfw

Create Guild Emoji

Create a new emoji for a guild.

Name
Image
Roles

Create Guild Role

Create a role in a guild.

Name
Permissions
Color
Hoist
Mentionable

Create Private Thread

Start a new private thread.

Name
Auto Archive Duration

Create Public Thread

Start a new public thread from an existing message.

Name
Auto Archive Duration

Delete All User Reaction

Remove all reactions on a message.

Delete All User Reactions for Emoji

Remove all the reactions for a given emoji on a message.

Delete Channel

Remove a channel.

Delete Channel Message

Remove a message from a channel.

Delete Channel Message Bulk

Remove multiple messages in a channel.

Delete Channel Permission

Remove a guild channel's permission.

Delete Guild

Remove a guild.

Delete Guild Ban

Remove an user's guild ban.

Delete Guild Emoji

Remove a guild emoji.

Delete Guild Integration

Remove an integration for a guild.

Delete Guild Member Role

Remove a role from a guild member.

Delete Guild Role

Remove a role in a guild.

Delete User Reaction

Remove an user's reaction from a specific message in a channel.

Follow News Channel

Follow a News Channel to send messages to a specific channel.

Channel ID
Webhook ID

List Active Threads

Obtain a list of all active threads in a channel, including private and public threads.

ID
Type
Guild ID
Permission Overwrites
Name
Topic
Nsfw
Last Message ID
Bitrate
User Limit
Rate Limit Per User
Recipients
Icon
Owner ID
Application ID
Parent ID
Last Pin Timestamp
Rtc Region
Video Quality Mode

List Channel Invite

Obtain a list of invite objects for a guild channel.

Code
Guild
Channel
Inviter
Target Type
Target User
Target Application
Approximate Presence Count
Approximate Member Count
Expires At

List Channel Message

Obtain a list of messages for a channel.

List Guild Ban

Obtain a list of bans in a guild.

Reason
User

List Guild Channel

Obtain a list of guild channels.

ID
Type
Guild ID
Permission Overwrites
Name
Topic
Nsfw
Last Message ID
Bitrate
User Limit
Rate Limit Per User
Recipients
Icon
Owner ID
Application ID
Parent ID
Last Pin Timestamp
Rtc Region
Video Quality Mode

List Guild Emoji

Obtain a list of emojis for a guild.

ID
Name
Roles
User
Require Colons
Managed
Animated
Available

List Guild Integration

Obtain a list of integrations for a guild.

ID
Name
Type
Enabled
Syncing
Role ID
Enable Emoticons
Expire Behavior
Exprie Grace Period
User
Account
Synced At
Subscriber Count
Revoked
Application

List Guild Invite

Obtain a list of invites for a guild.

Code
Guild
Channel
Inviter
Target Type
Target User
Target Application
Approximate Presence Count
Approximate Member Count
Expires At

List Guild Member

Obtain a list of guild members.

User
Nick
Roles
Joined
Joined At
Premiun Since
Deaf
Mute
Pending
Permissions

List Guild Member Search

Obtain a list of guild members whose username or nickname starts with a provided text.

List Guild Prune

Obtain a list of members that would be removed in a prune operation.

List Guild Region

Obtain a list of voice regions in a guild.

List Guild Role

Obtain a list of roles in a guild.

ID
Name
Color
Hoist
Position
Permissions
Managed
Mentionable
Tags

List Guild Vanity URL

Obtain a list of partial invites for guilds with that feature enabled.

Code
Guild
Channel
Inviter
Target Type
Target User
Target Application
Approximate Presence Count
Approximate Member Count
Expires At

List Guild Voice Regions

Returns a list of Guild Voice Regions.

ID
Name
Vip
Optimal
Deprecated
Custom

List Pinned Messages

Obtain a list of all pinned messages in a channel.

Channel ID
Guild ID
Author
Member
Content
Timestamp
Edited Timestamp
Tts
Mention Everyone
Mentions
Mention Roles
Mention Channels
Attachments
Embeds
Reactions
Nonce
Pinned
Webhook ID
Type
Application
Message Reference
Activity
Flags
Stickers
ID
Interaction

List Private Archived Threads

Obtain a list of archived threads in a channel that are private.

List Public Archived Threads

Obtain a list of archived threads in a channel that are public.

List Thread Members

Obtain a list of thread members that are members of the thread.

ID
User ID
Join Timestamp
Flags

Remove Channel Recipient

Delete a recipient from a Group DM.

Remove User From Thread

Remove an user from a thread.

Retrieve Channel

Grab all details about the channel.

ID
Type
Guild ID
Permission Overwrites
Name
Topic
Nsfw
Last Message ID
Bitrate
User Limit
Rate Limit Per User
Recipients
Icon
Owner ID
Application ID
Parent ID
Last Pin Timestamp
Rtc Region
Video Quality Mode

Retrieve Channel Message

Grab all details about a specific message in a channel.

Channel ID
Guild ID
Author
Member
Content
Timestamp
Edited Timestamp
Tts
Mention Everyone
Mentions
Mention Roles
Mention Channels
Attachments
Embeds
Reactions
Nonce
Pinned
Webhook ID
Type
Application
Message Reference
Activity
Flags
Stickers
ID
Interaction

Retrieve Guild

Grab all details about a guild.

Retrieve Guild Ban

Grab all details about a user's guild ban.

Reason
User

Retrieve Guild Emoji

Grab all details about a guild emoji.

ID
Name
Icon
Icon Hash
Splash
Discovery Splash
Owner
Owner ID
Permissions
Region
Afk Channel ID
Afk Timeout
Widget Enabled
Widget Channel ID
Verification Level
Default Message Notifications
Explicit Content Filter
Roles
Emojis
Features
Mfa Level
Application ID
System Channel ID
System Channel Flags
Rules Channel ID
Joined At
Members
Max Presences
Vanity URL Code
Banner
Premium Subscription Count
Public Updates Channel ID
Approximate Member Count
Welcome Screen
Nsfw
Large
Unavailable
Member Count
Voice States
Presences
Description
Max Members
Premium Tier
Preferred Locale
Max Video Channel Users
Approximate Presence Count

Retrieve Guild Member

Grab all details about a guild member.

ID
Username
Discriminator
Avatar
Bot
System
Mfa Enabled
Locale
Verified
Email
Flags
Premium Type
Public Flags

Retrieve Guild Preview

Grab all details about a guild preview.

Retrieve Guild Widget

Grab all details about a guild widget.

Enabled
Channel ID

Retrieve Guild Widget Image

Grab the widget's PNG image for the guild.

Retrieve Guild Widget Settings

Grab all details about a guild widgets' settings.

Enabled
Channel ID

Retrieve User Reaction

Grab all users that reacted with a specific emoji.

Trigger Typing Indicator

Start a typing indicator for a specified channel.

Update Channel

Modify a channel.

ID
Type
Guild ID
Permission Overwrites
Name
Topic
Nsfw
Last Message ID
Bitrate
User Limit
Rate Limit Per User
Recipients
Icon
Owner ID
Application ID
Parent ID
Last Pin Timestamp
Rtc Region
Video Quality Mode

Update Channel Message

Modify a specific message in a channel.

Content
Embed
Flags
Allowed Mentions

Update Channel Permission

Modify a guild channel's permission.

Allow
Deny
Type

Update Guild

Modify a guild's settings.

Name
Region
Verification Level
Default Message Notifications
Explicit Content Filter
Afk Channel ID
Afk Timeout
Icon
Owner ID
Splash
Discovery Splash
Banner
System Channel ID
System Channel Flags
Rules Channel ID
Public Updates Channel ID
Preferred Locale
Features
Description

Update Guild Channel

Modify the positions of a set channel in a guild.

ID
Position
Lock Permissions
Parent ID

Update Guild Emoji

Modify a guild emoji's details.

Name
Roles

Update Guild Member

Modify a guild member.

Update Guild Role

Modify the positions of a set of objects for the guild.

Name
Permission
Color
Icon
Unicode Emoji
Mentionable
Hoist

Update Guild Role Positions

Modify a guild role's positions.

Update Guild Voice State

Modify an user's voice state.

Channel ID
Suppress

Update Guild Welcome Screen

Modify the guild's welcome screen.

Enabled
Welcome Channels

Update Guild Widget

Modify a guild widget.

Enabled
Channel ID

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