Delighted to Smile.io Integration | MESA
Connect Delighted to Smile.io and automate your tasks
Activity reports
MESA's Delighted to Smile.io integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.
★★★★★ 4.9 rating on Shopify App Store
Why integrate Delighted with Smile.io
The Delighted to Smile.io integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Keep loyalty data in sync with your marketing tools
When a customer earns or redeems points in Smile.io, MESA updates their record across your stack — email platform, CRM, Shopify tags. Every tool reflects where each customer stands in your program.
Enroll customers in your loyalty program automatically
When a customer meets a condition in Shopify — first purchase, spend threshold, product type — MESA adds them to Smile.io without any manual steps. Your program grows as your store does.
Trigger rewards at the moments that matter most
When a customer hits a milestone — a birthday, a VIP tier, a win-back window — MESA triggers the right Smile.io action and can notify them through your preferred channel. No manual monitoring required.
Build any Delighted and Smile.io automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Person Unsubscribed
Starts when a customer unsubscribes from a list.
Survey Response
Starts when a customer responds to a survey.
Create Activity
Create an activity.
- Activity
Create Points Transaction
Add or remove points from a customer’s points balance by creating a points transaction.
Get List of Customers
Obtain a list of customers.
- ID
- First Name
- Last Name
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At
Retrieve Customer
Grab all details about a customer.
- ID
- First Name
- Last Name
- Date Of Birth
- Points Balance
- Referral URL
- Vip Tier ID
- State
- Created At
- Updated At
Create Response Survey
Start a new survey for customers.
Delete Pending Survey
Remove surveys with a pending status.
Delete People
Remove existing customer profiles.
Get Metrics
Receive a list of metrics.
List Bounced People
Obtain a list of people who had their surveys bounced.
List People
Obtain a list of existing customers.
List Responses Survey
Obtain a list of responses from existing surveys.
List Unsubscribed People
Obtain a list of unsubscribed customers.
Send (Create or Update) People
Starts or updates a customer profile.
Unsubscribe People
Remove customers from a list.
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Managed services available
Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.
Integrate Delighted with Smile.io today.
Enjoy a 7-day free trial. Get your first workflow in minutes.