Connect Delighted to Slack and automate your tasks

Activity reports

MESA's Delighted to Slack integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

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★★★★★ 4.9 rating on Shopify App Store

Start your first automated workflow

Use pre-made workflow templates to get started quickly.

Send Slack Alerts for Low Delighted Survey Scores

View template

Why integrate Delighted with Slack

The Delighted to Slack integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Alert your team the moment stock runs low

MESA watches inventory levels across your catalog and sends a Slack message the instant a threshold is hit. Your team can act before customers ever see a stockout.

Keep your team in the loop on every order

When an order comes in with specific conditions — high value, wholesale, flagged address — MESA sends a Slack alert instantly. No one has to check dashboards to know what needs attention.

Replace manual status updates with automatic ones

When a fulfillment status changes in Shopify, MESA posts the update to the right Slack channel. Your ops team always knows where orders stand without chasing tracking numbers.

Build any Delighted and Slack automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Channel Archived

Starts when a channel is archived.

• Type
• Channel
• User
• Is Moved
• Event Ts

Channel Created

Starts when a channel is created.

• ID
• Name
• Is Channel
• Is Group
• Is Im
• Is Mpim
• Is Private
• Created
• Is Archived
• Is General
• Unlinked
• Name Normalized
• Is Shared
• Is Org Shared
• Is Pending Ext Shared
• Pending Shared
• Context Team ID
• Updated
• Parent Conversation
• Creator
• Is Ext Shared
• Shared Team Ids
• Pending Connected Team Ids
• Is Member
• Last Read
• Topic
• Purpose
• Previous Names
• Priority
• Success

Channel Deleted

Starts when a channel is deleted.

• Type
• Channel
• Actor ID
• Event Ts

Channel Renamed

Starts when a channel is renamed.

• Type
• Channel

Private Channel Received Message

Starts when a message is sent in a private channel.

• Type
• User
• Text
• Ts

Public Channel Received Message

Starts when a message is sent in a public channel.

• Type
• User
• Text
• Ts

User Joined Channel

Starts when a user joins a channel.

• Subtype
• User
• Text
• Type
• Ts
• Channel
• Event Ts
• Channel Type

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Add Emoji Reaction

Add an emoji reaction to a message.

• Success
• Data

Archive Channel

Archive a channel.

• Success
• Data

Create Channel

Create a channel.

• Name
• Is Private

Create Reminder

Create a reminder.

• Text
• Timestamp
• Team ID
• User

Delete Message

Remove a message.

• Channel
• Ts
• Success

Find User by Email

Find a user by an email address.

• ID
• Team ID
• Name
• Deleted
• Color
• Real Name
• Tz
• Tz Label
• Tz Offset
• Profile
• Is Admin
• Is Owner
• Is Primary Owner
• Is Restricted
• Is Ultra Restricted
• Is Bot
• Updated
• Is App User
• Has 2fa

Get List of Channel's Messages

Obtain a list of a channel's messages.

• Type
• User
• Text
• Ts
• Thread Ts
• Team
• Subtype
• Bot Link
• Bot ID

Get List of Channels

Obtain a list of channels.

• ID
• Name
• Is Channel
• Is Group
• Is Im
• Created
• Creator
• Is Archived
• Is General
• Unlinked
• Name Normalized
• Is Shared
• Is Ext Shared
• Is Org Shared
• Pending Shared
• Is Pending Ext Shared
• Is Member
• Is Private
• Is Mpim
• Updated
• Topic
• Purpose
• Previous Names
• Num Members

Get List of Members in Channel

Obtain a list of members in a channel.

• 0

Get List of Team's Users

Obtain a list of users in a team.

• ID
• Team ID
• Name
• Deleted
• Color
• Real Name
• Tz
• Tz Label
• Tz Offset
• Profile
• Is Admin
• Is Owner
• Is Primary Owner
• Is Restricted
• Is Ultra Restricted
• Is Bot
• Updated
• Is App User
• Has 2fa

Get List of Thread's Replies

Obtain a list of replies from a specific thread.

• Type
• User
• Text
• Ts
• Thread Ts
• Team
• Subtype
• Bot Link
• Bot ID

Invite User to Channel

Invite a user to a channel.

• ID
• Name
• Is Channel
• Is Group
• Is Im
• Created
• Creator
• Is Archived
• Is General
• Unlinked
• Name Normalized
• Is Read Only
• Is Shared
• Is Ext Shared
• Is Org Shared
• Pending Shared
• Is Pending Ext Shared
• Is Member
• Is Private
• Is Mpim
• Last Read
• Topic
• Purpose
• Previous Names

Kick User from Channel

Remove a user from a channel.

• Success
• Data

Send Message

Post a new message to a specific channel.

• Channel
• Ts
• Success

Set Conversation Topic

Set a topic for a conversation.

• ID
• Name
• Is Channel
• Is Group
• Is Im
• Is Mpim
• Is Private
• Created
• Is Archived
• Is General
• Unlinked
• Name Normalized
• Is Shared
• Is Frozen
• Is Org Shared
• Is Pending Ext Shared
• Pending Shared
• Parent Conversation
• Creator
• Is Ext Shared
• Shared Team Ids
• Pending Connected Team Ids
• Is Member
• Last Read
• Latest
• Unread Count
• Unread Count Display
• Topic
• Purpose
• Previous Names

Update Message

Modify a message.

• Channel
• Message
• Timestamp

Create Response Survey

Start a new survey for customers.

Delete Pending Survey

Remove surveys with a pending status.

Delete People

Remove existing customer profiles.

Get Metrics

Receive a list of metrics.

List Bounced People

Obtain a list of people who had their surveys bounced.

List People

Obtain a list of existing customers.

List Responses Survey

Obtain a list of responses from existing surveys.

List Unsubscribed People

Obtain a list of unsubscribed customers.

Send (Create or Update) People

Starts or updates a customer profile.

Unsubscribe People

Remove customers from a list.

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Delighted with Slack today.

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