Connect Delighted to Shopify Plus and automate your tasks

Why integrate Delighted with Shopify Plus

The Delighted to Shopify Plus integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Automate complex B2B workflows across your entire stack

When a wholesale or B2B order comes in through Shopify Plus, MESA routes it through the right process — custom pricing, approval steps, fulfillment rules — and syncs the details to your connected tools. Your enterprise workflows run without manual coordination between systems.

Manage multi-store operations from a single automation layer

When an event happens in one Shopify Plus store — an inventory change, a customer update, a fulfillment status — MESA propagates the right action across your other stores and connected platforms. Your expansion stores stay consistent without a separate ops process for each one.

Keep your enterprise tech stack in sync with store activity

When orders, customers, and products change in Shopify Plus, MESA pushes the relevant data to your ERP, CRM, and warehouse tools in real time. Your enterprise systems stay current without scheduled exports or manual reconciliation.

Build any Delighted and Shopify Plus automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

B2B Order Created

Starts when a B2B order is created.

• App ID
• Billing Address
• Browser IP
• Buyer Accepts Marketing
• Cancel Reason
• Cancelled At
• Client Details
• Closed At
• Company
• Confirmation Number
• Created At
• Currency
• Current Total Additional Fees Set
• Current Total Discounts
• Current Total Discounts Set
• Current Total Duties Set
• Current Total Price
• Current Total Price Set
• Current Subtotal Price
• Current Subtotal Price Set
• Current Total Tax
• Current Total Tax Set
• Customer
• Customer Locale
• Discount Applications
• Discount Codes
• Email
• Estimated Taxes
• Financial Status
• Fulfillments
• Fulfillment Status
• ID
• Inventory Behaviour
• Landing Site
• Line Items
• Merchant Of Record App ID
• Name
• Note
• Note Attributes
• Number
• Order Number
• Original Total Additional Fees Set
• Original Total Duties Set
• Payment Terms
• Payment Gateway Names
• Phone
• Po Number
• Presentment Currency
• Processed At
• Referring Site
• Refunds
• Shipping Address
• Shipping Lines
• Source Name
• Source Identifier
• Source URL
• Subtotal Price
• Subtotal Price Set
• Tags
• Tax Lines
• Taxes Included
• Test
• Total Discounts
• Total Discounts Set
• Total Line Items Price
• Total Line Items Price Set
• Total Outstanding
• Total Price
• Total Price Set
• Total Shipping Price Set
• Total Tax
• Total Tax Set
• Total Tip Received
• Total Weight
• Updated At
• User ID
• Order Status URL

B2B Order Updated

Starts when a B2B order is modified.

• App ID
• Billing Address
• Browser IP
• Buyer Accepts Marketing
• Cancel Reason
• Cancelled At
• Client Details
• Closed At
• Company
• Confirmation Number
• Created At
• Currency
• Current Total Additional Fees Set
• Current Total Discounts
• Current Total Discounts Set
• Current Total Duties Set
• Current Total Price
• Current Total Price Set
• Current Subtotal Price
• Current Subtotal Price Set
• Current Total Tax
• Current Total Tax Set
• Customer
• Customer Locale
• Discount Applications
• Discount Codes
• Email
• Estimated Taxes
• Financial Status
• Fulfillments
• Fulfillment Status
• ID
• Inventory Behaviour
• Landing Site
• Line Items
• Merchant Of Record App ID
• Name
• Note
• Note Attributes
• Number
• Order Number
• Original Total Additional Fees Set
• Original Total Duties Set
• Payment Terms
• Payment Gateway Names
• Phone
• Po Number
• Presentment Currency
• Processed At
• Referring Site
• Refunds
• Shipping Address
• Shipping Lines
• Source Name
• Source Identifier
• Source URL
• Subtotal Price
• Subtotal Price Set
• Tags
• Tax Lines
• Taxes Included
• Total Discounts
• Total Discounts Set
• Total Line Items Price
• Total Line Items Price Set
• Total Outstanding
• Total Price
• Total Price Set
• Total Shipping Price Set
• Total Tax
• Total Tax Set
• Total Weight
• Updated At
• User ID
• Order Status URL

Company Contact Created

Starts when a company contact is created.

• Customer Admin Graphql Api ID
• Title
• Locale
• Created At
• Updated At
• Admin Graphql Api ID
• Company

Company Contact Updated

Starts when a company contact is updated.

• Customer Admin Graphql Api ID
• Title
• Locale
• Created At
• Updated At
• Admin Graphql Api ID
• Company

Create Company

Create a company. Cannot attach an existing customer to a new company through this action.

• Company
• Company Contact
• Company Location

Create Company Contact

Create a company contact on an existing company.

• Company ID
• Email
• First Name
• Last Name
• Locale
• Phone
• Title

Create Company Location

Create a company location on an existing company.

• Company ID
• Billing Address
• Billing Same As Shipping
• Buyer Experience Configuration
• External ID
• Locale
• Name
• Note
• Phone
• Shipping Address
• Tax Exemptions
• Tax Registration ID

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Delighted with Shopify Plus today.

Enjoy a 7-day free trial. Get your first workflow in minutes.