Connect Delighted to ShipStation and automate your tasks

Why integrate Delighted with ShipStation

The Delighted to ShipStation integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Push every Shopify order to ShipStation the moment it's placed

When an order comes in, MESA sends it to ShipStation with the right shipping method, carrier, and fulfillment rules already applied. Your team picks up a ready-to-ship order, not a configuration task.

Route orders to the right warehouse based on what's in the cart

When an order contains specific products, a wholesale flag, or a regional destination, MESA reads the details and sends it to the correct ShipStation fulfillment location. Every order reaches the right facility without manual sorting.

Update Shopify the moment ShipStation marks an order shipped

When ShipStation generates a tracking number and marks an order fulfilled, MESA writes the update back to Shopify and triggers any downstream actions — a Klaviyo notification, a customer tag, a loyalty point. Your post-purchase workflow starts the moment fulfillment does.

Build any Delighted and ShipStation automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer account is created.

• Customer ID
• Create Date
• Modify Date
• Name
• Company
• Street1
• Street2
• City
• State
• Postal Code
• Country Code
• Phone
• Email
• Address Verified
• Marketplace Usernames
• Tags

Customer Updated

Starts when a customer is updated.

Item Created

Starts when an item is created.

• Order ID
• Order Number
• Order Date
• Create Date
• Modify Date
• Payment Date
• Ship By Date
• Order Status
• Customer ID
• Customer Username
• Customer Email
• Bill To
• Ship To
• Items
• Order Total
• Amount Paid
• Tax Amount
• Shipping Amount
• Customer Notes
• Internal Notes
• Gift
• Gift Message
• Payment Method
• Requested Shipping Service
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Hold Until Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Tag Ids
• User ID
• Externally Fulfilled
• Externally Fulfilled By
• Label Messages

Order Created

Starts when a new order is created in any status other than Awaiting Payment.

Order Shipped

Starts when a fulfilled order is shipped.

• Shipment ID
• Order ID
• Order Key
• User ID
• Order Number
• Create Date
• Ship Date
• Shipment Cost
• Insurance Cost
• Tracking Number
• Is Return Label
• Batch Number
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Warehouse ID
• Voided
• Void Date
• Marketplace Notified
• Notify Error Message
• Ship To
• Weight
• Dimensions
• Insurance Options
• Advanced Options
• Shipment Items
• Label Data
• Form Data

Add Funds to Carrier Account

Increase the amount of funds to a carrier's account.

• Name
• Code
• Account Number
• Requires Funded Account
• Balance

Add Tag to Order

Attach a tag to an existing order.

• Success
• Message

Get List of Carrier Services

Obtain a list of services by carrier code.

• Carrier Code
• Code
• Name
• Domestic
• International

Get List of Customers

Obtain a list of existing customers.

Get List of Orders

Obtain a list of existing orders.

• Order ID
• Order Number
• Order Key
• Order Date
• Create Date
• Modify Date
• Payment Date
• Ship By Date
• Order Status
• Customer ID
• Customer Username
• Customer Email
• Bill To
• Ship To
• Items
• Order Total
• Amount Paid
• Tax Amount
• Shipping Amount
• Customer Notes
• Internal Notes
• Gift
• Gift Message
• Payment Method
• Requested Shipping Service
• Carrier Code
• Service Code
• Package Code
• Confirmation
• Ship Date
• Hold Until Date
• Weight
• Dimensions
• Insurance Options
• International Options
• Advanced Options
• Tag Ids
• User ID
• Externally Fulfilled
• Externally Fulfilled By
• Label Messages

Update Product

Update a product's details.

• Aliases
• Product ID
• Sku
• Name
• Price
• Default Cost
• Length
• Width
• Height
• Weight Oz
• Internal Notes
• Fulfillment Sku
• Create Date
• Modify Date
• Active
• Product Category
• Product Type
• Warehouse Location
• Default Carrier Code
• Default Service Code
• Default Package Code
• Default Intl Carrier Code
• Default Intl Service Code
• Default Intl Package Code
• Default Confirmation
• Default Intl Confirmation
• Customs Description
• Customs Value
• Customs Tariff No
• Customs Country Code
• No Customs
• Tags

Integrate Delighted with ShipStation today.

Enjoy a 7-day free trial. Get your first workflow in minutes.