Connect Delighted to Sendlane and automate your tasks

Why integrate Delighted with Sendlane

The Delighted to Sendlane integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Keep Sendlane profiles current as customers shop in Shopify

When a customer's behavior changes in Shopify — a new purchase, a tag update, a loyalty tier change — MESA updates their Sendlane profile in real time. Your segments and automations always reflect who your customers are right now, not who they were at the last sync.

Trigger Sendlane automations from any Shopify event

When an order is placed, a subscription starts, or a customer hits a milestone, MESA sends the signal to Sendlane and starts the right automation. Your email and SMS marketing runs on the full range of what happens in your store, not just native Shopify triggers.

Suppress the right customers from campaigns at the right time

When a customer files a return, opens a support ticket, or enters a sensitive window, MESA updates their Sendlane status or tags automatically. Your campaigns reach the right people without anyone managing list hygiene by hand.

Build any Delighted and Sendlane automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Add Contact Custom Field

Add a custom field on a contact.

• ID
• Custom Field ID
• Name
• Value
• Created At

Add Contact Tag

Add a contact tag.

Add SMS Consent to Contact

Add SMS consent to a contact. This must be enabled in your account by contacting Sendlane support.

Create and Add Contact to List

Create and add a new contact to a list.

• Contacts

Create Custom Field

Create a custom field.

• ID
• Name
• Type
• Created At

Create Domain Suppression

Create a domain suppression.

• ID
• Domain

Create Email Suppression

Create an email suppression.

• Email
• List ID

Create List

Create a list.

• Name
• Description
• Sender ID

Create Sender

Create a sender.

• ID
• Address 1
• City
• Company
• Country
• From Email
• From Name
• Reply Email
• State Code
• Postal Code
• Is Default
• Created At
• Updated At
• Deleted At

Create Tag

Create a tag.

• ID
• Name
• Audience Count
• Created At

Delete Contact

Remove a contact from a list.

• Message

Get List of Back in Stock Contacts

Obtain a list of back in stock contacts.

• ID
• Email
• Phone
• Shop
• Platform
• Product ID
• Sku

Get List of Campaigns

Obtain a list of campaigns.

• ID
• Name
• Status
• Scheduled At
• Sent At
• Created At
• Updated At

Get List of Contacts

Obtain a list of contacts from a contact list.

• ID
• Custom Fields
• Email
• First Name
• Is Active
• Integration Customer
• Last Name
• Lifetime Value
• Lists
• Phone
• Sms Consent
• Tags

Get List of Segments

Obtain a list of segments.

• ID
• Name
• List ID
• Match
• Last Count
• Processed At
• Created At
• Is In Progress

Integrate Delighted with Sendlane today.

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