Delighted Integrations: Sync Support Tickets | MESA
Delighted integrations
No-code automations
- Free templates
- Fully supported
MESA connects Shopify delivery and order events to Delighted, sending surveys at the right point in the customer journey. When responses come in, MESA routes them — escalating low scores, flagging detractors, or triggering win-back flows for at-risk customers.
★★★★★ 4.9 rating on Shopify App Store
Why integrate Delighted
Merchants integrate Delighted with their stack to save time and ship more.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Start your first automated workflow
Use pre-made workflow templates to get started quickly.
Tag Shopify Customers with Negative Survey Responses
Send NPS Survey to Customers After Order Delivery
Email Team When a Low Delighted Score is Received
Send Slack Alerts for Low Delighted Survey Scores
Connect Delighted to your apps
Automate your work with Delighted in less clicks.
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Airtable](/content/apps/airtable/integrate/delighted/index.html)
Algolia](/content/apps/algolia/integrate/delighted/index.html)
Amazon](/content/apps/amazon/integrate/delighted/index.html)
Amazon S3](/content/apps/amazon-s3/integrate/delighted/index.html)
Asana](/content/apps/asana/integrate/delighted/index.html)
Discord
Productivity](/content/apps/delighted/integrate/discord/index.html)
Build any workflow with these Delighted automation steps
Triggers start a workflow then, actions occur when it's running. Read more in our Delighted docs.
Person Unsubscribed
Starts when a customer unsubscribes from a list.
Survey Response
Starts when a customer responds to a survey.
Create Response Survey
Start a new survey for customers.
Delete Pending Survey
Remove surveys with a pending status.
Delete People
Remove existing customer profiles.
Get Metrics
Receive a list of metrics.
List People
Obtain a list of existing customers.
Send (Create or Update) People
Starts or updates a customer profile.
Unsubscribe People
Remove customers from a list.
Not just software—partnership
Expert support included
MESA includes hands-on support from automation experts who know how to get things done.
Free workflow setup
We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.
Fast response times
Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.
Real humans, always
Chat with real automation experts (not bots). Email support 9am-5pm PST.
Integrate Delighted with any app.
Enjoy a 7-day free trial. Get your first workflow in minutes.