Connect Delighted to Help Scout and automate your tasks

Why integrate Delighted with Help Scout

The Delighted to Help Scout integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Build any Delighted and Help Scout automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Beacon Chat Chat Created

Starts when a chat is created.

• ID
• Customer ID
• Created At
• Threads

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

• ID
• Customer ID
• Created At
• Threads

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Conversation Assigned

Starts when a conversation is assigned.

Conversation Created

Starts when a conversation is created.

Conversation Custom Fields Changed

Starts when a conversation custom field is changed.

Conversation Customer Reply Created

Starts when a customer reply is created.

Conversation Deleted

Starts when a conversation is deleted.

Conversation Merged

Starts when a conversation is merged.

Conversation Moved

Starts when a conversation is moved.

Conversation Note Created

Starts when a conversation note is created.

Conversation Status Changed

Starts when a conversation status is changed.

Conversation Tags Updated

Starts when a conversation tag is updated.

Customer Created

Starts when a customer is created.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Customer Deleted

Starts when a customer is deleted.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Customer Updated

Starts when a customer is updated.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Message Survey Response Received

Starts when a response to a message survey is received.

• ID
• Conversation ID
• Rating
• Comment
• Submitted At

Satisfaction Ratings

Starts when a satisfaction rating is given.

• Rating ID
• Conversation ID
• Score
• Comment
• Created At

Tag Created

Starts when a tag is created.

• ID
• Tag
• Color

Tag Deleted

Starts when a tag is deleted.

• ID
• Tag
• Color

Tag Updated

Starts when a tag is updated.

• ID
• Tag
• Color

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Add Customer Thread to Conversation

Adds a customer thread to a conversation.

• ID

Add Note to Conversation

Add a note to a conversation.

• ID

Create Chat Thread

Start a chat thread.

• Customer
• Text
• Imported
• Created At
• Attachments

Create Conversation

Create a conversation in an inbox with at least one thread.

• Customer
• Subject
• Auto Reply
• Imported
• Type
• Assign To
• Mailbox ID
• Status
• Created At
• Threads
• Tags
• Fields
• User
• Closed At

Create Customer

Create a customer.

• First Name
• Last Name
• Phone
• Photo URL
• Job Title
• Photo Type
• Background
• Location
• Organization
• Gender
• Age
• Emails
• Phones
• Chats
• Social Profiles
• Websites
• Address
• Properties

Create Email

Create an email.

• Value
• Type

Create Reply Thread

Start a reply thread.

• Customer
• Text
• Draft
• Imported
• Status
• User
• Cc
• Bcc
• Created At
• Attachments

Delete Conversation

Remove a conversation.

Delete Customer

Remove a customer.

Delete Scheduled Thread

Unschedule a thread.

Delete User

Remove a user.

Get List of Conversation's Threads

Obtain a list of a conversation's threads.

• ID
• Type
• Status
• State
• Created At
• Created By
• Body
• Source
• Customer
• Saved Reply ID
• Assigned To
• To
• Cc
• Bcc
• Rating
• Scheduled
• Embedded

Get List of Conversations

Obtain a list of conversations.

Get List of Customers

Obtain a list of customers.

• ID
• First Name
• Last Name
• Gender
• Job Title
• Location
• Organization
• Photo Type
• Photo URL
• Age
• Created At
• Updated At
• Background
• Draft
• Embedded
• Links

Get List of Emails

Obtain a list of emails.

• ID
• Value
• Type
• Links

Publish Thread Schedule

Publish a scheduled thread. The draft thread is turned into a reply/forward thread, and the message is sent to the customer.

Retrieve Conversation

Grab all details about a conversation.

Retrieve Customer

Grab all details about a customer.

Retrieve User

Grab all details about a user.

• ID
• First Name
• Last Name
• Email
• Role
• Timezone
• Photo URL
• Created At
• Updated At
• Type
• Mention
• Initials
• Job Title
• Phone
• Alternate Emails

Update Conversation

Modify a conversation.

• Subject
• Auto Reply
• Imported
• Type
• Assign To
• Mailbox ID
• Status
• Tags
• Fields
• Threads

Update Conversation's Tags

Modify a conversation's tags.

• Tags

Update Customer

Modify a customer.

Update Snooze

Snooze a conversation.

• Snoozed Until

Update Thread Schedule

Schedule a reply/forward thread.

• Scheduled For
• Unschedule On Customer Reply
• Send As Creator

Create Response Survey

Start a new survey for customers.

Delete Pending Survey

Remove surveys with a pending status.

Delete People

Remove existing customer profiles.

Get Metrics

Receive a list of metrics.

List Bounced People

Obtain a list of people who had their surveys bounced.

List People

Obtain a list of existing customers.

List Responses Survey

Obtain a list of responses from existing surveys.

List Unsubscribed People

Obtain a list of unsubscribed customers.

Send (Create or Update) People

Starts or updates a customer profile.

Unsubscribe People

Remove customers from a list.