Connect Delighted to Gmail and automate your tasks

Why integrate Delighted with Gmail

The Delighted to Gmail integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Send the right email at the right moment

When an order ships, a customer churns, or inventory runs low, MESA triggers the right Gmail message automatically. No missed sends, no manual follow-up queues.

Keep your team in the loop on what matters

MESA sends internal Gmail alerts when orders hit thresholds, fulfillment stalls, or tasks need attention. Your team acts on real data, not status update requests.

Log every outbound email as a record

Every Gmail message MESA sends gets written back to your spreadsheet, CRM, or order notes. You always know what was sent, when, and to whom.

Build any Delighted and Gmail automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Receive Email

Trigger a workflow when an email is received.

• Thread ID
• From
• From Name
• To
• Cc
• Bcc
• Reply To
• Subject
• Message
• Mime Version
• X Mailer
• Message ID
• Snippet
• Date
• ID

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Add Label to Email

Add a label to an email.

• ID
• Thread ID
• Label Ids

Archive Email

Archive an email.

• ID
• Thread ID
• Label Ids

Forward Email

Forward an email.

• ID
• Thread ID

Get List of Email's Threads

Obtain a list of an email's threads.

• ID
• History ID

Get List of Emails

Obtain a list of emails.

• ID
• Thread ID
• From
• From Name
• To
• Cc
• Bcc
• Reply To
• Subject
• Message
• Snippet
• Date
• Mime Version
• X Mailer
• Message ID

Get List of User's Labels

Obtain a list of a user's labels.

• ID
• Name
• Type
• Message List Visibility
• Label List Visibility
• Messages Total
• Messages Unread
• Threads Total
• Threads Unread

Mark Email as Read

Mark an email as read.

• ID
• Thread ID
• Label Ids

Remove Label from Email

Remove a label from an email.

• ID
• Thread ID
• Label Ids

Retrieve User Profile

Grab all details about a user's profile.

• Email Address
• Messages Total
• Threads Total
• History ID

Send Email

Send a new email.

• ID
• Thread ID

Create Response Survey

Start a new survey for customers.

Delete Pending Survey

Remove surveys with a pending status.

Delete People

Remove existing customer profiles.

Get Metrics

Receive a list of metrics.

List Bounced People

Obtain a list of people who had their surveys bounced.

List People

Obtain a list of existing customers.

List Responses Survey

Obtain a list of responses from existing surveys.

List Unsubscribed People

Obtain a list of unsubscribed customers.

Send (Create or Update) People

Starts or updates a customer profile.

Unsubscribe People

Remove customers from a list.

Expert support included

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate Delighted with Gmail today.

Enjoy a 7-day free trial. Get your first workflow in minutes.