fera
Connect Delighted to Fera and automate your tasks
Why integrate Delighted with Fera
The Delighted to Fera integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Trigger post-review workflows the moment feedback arrives
When a customer submits a review in Fera, MESA kicks off the right next step — updating a Shopify tag, enrolling them in a Klaviyo flow, creating a follow-up task in ClickUp. Your response to customer feedback starts automatically, not when someone checks the review dashboard.
Sync Fera review data with your marketing and retention tools
When a review is submitted in Fera, MESA updates the customer's record in Shopify and connected platforms with their rating, sentiment, and product feedback. Your segments and flows reflect what customers actually think, not just what they bought.
Alert your team when a negative review needs immediate attention
When a low-rating review comes in, MESA notifies the right person through Slack or email before it ages. Your team responds while the customer is still reachable and the situation is still recoverable.
Build any Delighted and Fera automation
MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.
Customer Created
Starts when a new customer is added to Fera, either through a sync, manually by admin or account created by a customer during the review submission process.
- ID
- Display Name
- Is Anonymous
- Display Location
- Avatar URL
- Default Avatar URL
- Average Rating
- Rating
- Counts
- Company Name
- Content Request State
- Was Content Requested
- Was Content Submitted
- Was Review Submitted
- Was Media Submitted
- External ID
- Name
- Generated Display Name
- Is Name Visible
- Generated Display Location
- Is Location Visible
- Country Code
- Region Name
- City
- Zip
- Shopper ID
- Channel Code
- Is Synced
- Created At
- Updated At
Customer Deleted
Starts when a customer is deleted in Fera.
- ID
- …
- Zip
- Shopper ID
- Channel Code
- Is Synced
- Created At
- Updated At
Customer Updated
Starts when a customer is updated in Fera.
- ID
- …
- Zip
- Shopper ID
- Channel Code
- Is Synced
- Created At
- Updated At
Media Approved
Starts when a new photo or video submission is approved by an admin.
- ID
- State
- Subject
- …
- Caption
- External Order ID
- Order ID
- Submission ID
- Product
- Customer
Media Created
Starts when a new photo or video is added to Fera.
- ID
- State
- Subject
- …
- Caption
- External Order ID
- Order ID
- Submission ID
- Product
- Customer
Media Deleted
Starts when a new photo or video is deleted in Fera.
Media Updated
Starts when a new photo or video is updated in Fera.
- ID
- State
- Subject
- …
- Caption
- External Order ID
- Order ID
- Submission ID
- Product
- Customer
Review Approved
Starts when a review is approved by an admin.
- ID
- State
- Subject
- …
- Media
Review Created
Starts when a review is added to Fera.
- ID
- State
- Subject
- …
- Media
Review Deleted
Starts when a review is deleted in Fera.
- ID
- State
- Subject
- …
- Media
Review Updated
Starts when a review is updated in Fera.
- ID
- State
- Subject
- …
- Media
Person Unsubscribed
Starts when a customer unsubscribes from a list.
Survey Response
Starts when a customer responds to a survey.
Create Customer
Create a customer.
- Data
Create Order
Create an order.
- Data
Create Photo or Video
Create a photo or video.
- Data
Create Product
Create a product.
- Data
Create Review
Create a review.
- Data
Delete Customer
Remove a customer.
Delete Order
Remove an order.
Delete Photo Or Video
Remove a photo or video.
Delete Product
Remove a product.
Delete Review
Delete a specific review.
Deliver Order
Mark an order as delivered.
Fulfill Order
Mark an order as fulfilled.
Get List of Customer Photos & Videos
Obtain a list of customer's photos and videos.
- ID
- …
- Order ID
Get List of Customer Reviews
Obtain a list of customer's reviews.
- ID
- …
- Order ID
Get List of Customers
Obtain a list of customers.
- ID
- …
- Created At
- Updated At
Get List of Orders
Obtain a list of orders.
- ID
- …
- Customer
Get List of Photos & Videos
Obtain a list of photos and videos.
- ID
- …
- Order ID
Get List of Product Aggregate Ratings
Obtain a list of product ratings.
- Subject
- External Product ID
- …
Get List of Product Photos & Videos
Obtain a list of product photos and videos.
- ID
- …
- Product
- Customer
Get List of Product Reviews
Obtain a list of product reviews.
- ID
- …
- Product
- Customer
- Media
Get List of Products
Obtain a list of products.
- ID
- …
Get List of Reviews
Obtain a list of reviews.
- ID
- …
Get List of Store's Photos & Videos
Obtain a list of the store's photos and videos submitted by customers that are about the store or overall experience.
- ID
- …
Get List of Store's Reviews
Obtain a list of store's review which are all reviews that are about store and not about a product.
- ID
- …
Pay Order
Mark an order as paid.
Retrieve Customer
Grab all details about a customer.
- ID
- …
Retrieve Order
Grab all details about an order.
- ID
- …
Retrieve Photo or Video
Grab all details about a photo or video.
- ID
- …
Retrieve Product
Grab all details about a product.
- ID
- …
Retrieve Product Aggregate Rating
Grab all details about a product's aggregate rating information (average rating and rating/review count).
- Subject
- …
Retrieve Product's Photos and Videos
Grab all details about a product's photos and videos.
- ID
- …
Retrieve Product's Reviews
Grab all details about a product's reviews.
- ID
- …
Retrieve Review
Grab all details about a review.
- ID
- …
Retrieve Store's Rating
Grab all details about the aggregate store rating across all products and reviews.
- Rating
- Count
Retrieve Store's Settings
Grab all details about your store's account settings.
- ID
- …
Update Customer
Modify an existing customer's details.
- External ID
- …
Update Order
Modify an existing order's details.
- Number
- …
Update Photo or Video
Modify an existing photo or video.
- Review ID
- …
Update Product
Modify an existing product's information.
- External ID
- …
Update Review
Modify an existing review.
- Heading
- …
Create Response Survey
Start a new survey for customers.
Delete Pending Survey
Remove surveys with a pending status.
Delete People
Remove existing customer profiles.
Get Metrics
Receive a list of metrics.
List Bounced People
Obtain a list of people who had their surveys bounced.
List People
Obtain a list of existing customers.
List Responses Survey
Obtain a list of responses from existing surveys.
List Unsubscribed People
Obtain a list of unsubscribed customers.
Send (Create or Update) People
Starts or updates a customer profile.
Unsubscribe People
Remove customers from a list.