Connect Delighted to Etsy and automate your tasks

Why integrate Delighted with Etsy

The Delighted to Etsy integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Sync Etsy orders into your Shopify workflow

When an order comes in on Etsy, MESA brings it into Shopify so your fulfillment, inventory, and customer records stay consistent across both channels. One process handles every order regardless of where it originated.

Keep inventory accurate across Etsy and Shopify

When stock changes in Shopify — a sale, a manual adjustment, a restock — MESA updates your Etsy listings to match. Your available quantity is always current on both storefronts.

Build a unified customer record from every channel

When a new customer places an order on Etsy, MESA creates or updates their record in Shopify and your connected tools. Your CRM and email platform see the full picture, not just the orders from one storefront.

Build any Delighted and Etsy automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Active Listing Created

Starts when an active listing is created.

• Listing ID
• User ID
• Shop ID
• Title
• Description
• State
• Creation Timestamp
• Created Timestamp
• Ending Timestamp
• Original Creation Timestamp
• Last Modified Timestamp
• Updated Timestamp
• State Timestamp
• Quantity
• Shop Section ID
• Featured Rank
• URL
• Num Favorers
• Non Taxable
• Is Taxable
• Is Customizable
• Is Personalizable
• Listing Type
• Tags
• Materials
• Shipping Profile ID
• Processing Min
• Processing Max
• Who Made
• When Made
• Is Supply
• Item Weight
• Item Weight Unit
• Item Length
• Item Width
• Item Height
• Item Dimensions Unit
• Is Private
• Style
• File Data
• Has Variations
• Should Auto Renew
• Language
• Price
• Taxonomy ID
• Images

Active Listing Updated

Starts when an active listing is updated.

Receipt Created

Starts when a receipt is created.

• Receipt ID
• Receipt Type
• Seller User ID
• Seller Email
• Buyer User ID
• Name
• First Line
• Second Line
• City
• State
• Zip
• Status
• Formatted Address
• Country Iso
• Payment Method
• Payment Email
• Message From Seller
• Message From Buyer
• Message From Payment
• Is Paid
• Is Shipped
• Create Timestamp
• Created Timestamp
• Update Timestamp
• Updated Timestamp
• Is Gift
• Gift Message
• Grandtotal
• Subtotal
• Total Price
• Total Shipping Cost
• Total Tax Cost
• Total Vat Cost
• Discount Amt
• Gift Wrap Price
• Shipments
• Transactions
• Refunds

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Create Draft Listing

Create a physical draft listing product in a shop on the Etsy channel.

• Quantity
• Title
• Description
• Price
• Who Made
• When Made
• Taxonomy ID
• Shipping Profile ID
• Materials
• Shop Section ID
• Processing Min
• Processing Max
• Tags
• Styles
• Item Weight
• Item Length
• Item Width
• Item Height
• Item Weight Unit
• Item Dimensions Unit
• Production Partner Ids
• Image Ids
• Is Supply
• Is Customizable
• Should Auto Renew
• Is Taxable
• Type

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