# Connect Delay to Zendesk and automate your tasks

The Delay to Zendesk integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Why integrate Delay with Zendesk

The Delay to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Send a review request days after delivery

Add a delay after an order ships before MESA sends a review request. The message reaches customers after they've had time to use the product — not the moment it leaves the warehouse.

### Give customers a window to cancel before fulfillment

After an order is placed, MESA waits before triggering fulfillment steps. Customers who need to correct an address or cancel have a window to act before the process begins.

### Flag orders that haven't shipped within your SLA

MESA delays a set number of days after an order is placed, then checks whether it's been fulfilled. If not, your team gets an alert — or an action fires — before the customer notices.

### Create Zendesk tickets from Shopify order events automatically

When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context.

### Keep Shopify customer data current when tickets are resolved

When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually.

### Route support tickets based on order and customer details

When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start.

## Build any Delay and Zendesk automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Attachment Linked to Ticket Comment

Starts when an attachment is linked to a ticket comment.

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via
- Event

###### Attachment Redacted from Ticket Comment

Starts when an attachment is permanently redacted from an existing comment on a ticket.

###### Comment Created

Starts when a comment is created.

###### Comment Made Private

Starts when a comment is made private.

###### Comment Redacted

Starts when a comment is redacted.

###### Ticket Agent Assignment Changed

Starts when a ticket is reassigned to another agent.

###### Ticket Brand Updated

Starts when a brand associated with the ticket is updated.

###### Ticket Created

Starts when a ticket is created.

- ID
- Subject
- Description
- Created At
- Updated At
- Status
- Priority
- Type
- Actor ID
- Requester ID
- Submitter ID
- Assignee ID
- Organization ID
- Group ID
- Brand ID
- Form ID
- External ID
- Is Public
- Tags
- Custom Status
- Via

###### Ticket Custom Field Updated

Starts when a ticket's custom field is updated.

###### Ticket Custom Status Updated

Starts when a ticket's custom status is updated.

###### Ticket Deleted

Starts when a ticket is deleted.

###### Ticket Description Updated

Starts when a ticket's description is updated.

###### Ticket Email CCs Updated

Starts when users are added or removed from a ticket.

###### Ticket External ID Updated

Starts when a ticket's external ID is updated.

###### Ticket Followers Changed

Starts when followers on a ticket are updated.

###### Ticket Form Updated

Starts when a ticket's form is updated.

###### Ticket Group Assignment Changed

Starts when a ticket is reassigned to another group of agents.

###### Ticket Merged

Starts when a ticket is merged.

###### Ticket Organization Updated

Starts when a ticket's organization is updated.

###### Ticket Priority Updated

Starts when a ticket's priority is updated.

###### Ticket SLA Policy Updated

Starts when a ticket's SLA policy is updated.

###### Ticket Status Updated

Starts when a ticket's status is updated.

###### Ticket Subject Updated

Starts when a subject is updated.

###### Ticket Updated

Starts when a ticket is updated.

###### Add Tag to Ticket

Add a tag to a ticket.

- 0

###### Count Search Results

Get a number of items matching the search query.

- Count

###### Create Group

Create a group.

###### Create Organization

Create an organization.

- Organization

###### Create Ticket

Create a ticket.

- Ticket

###### Create Ticket Comment

Add a comment to a ticket.

- Ticket

###### Create User

Create a user.

- User

###### Delete Group

Remove a group.

###### Delete Organization

Remove an organization.

###### Delete Ticket

Remove a ticket.

###### Get List of Comments

Obtain a list of comments.

- Attachments
- Audit ID
- Author ID
- Body
- Created At
- HTML Body
- ID
- Metadata
- Plain Body
- Public
- Type
- Uploads
- Via

###### Get List of Groups

Obtain a list of groups.

- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Get List of Organizations

Obtain a list of organizations.

- Count
- Next Page
- Organizations
- Previous Page

###### Get List of Tickets

Obtain a list of existing tickets.

- Allow Attachments
- Allow Channelback
- Assignee Email
- Assignee ID
- Attribute Value Ids
- Brand ID
- Collaborator Ids
- Collaborators
- Comment
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Email Ccs
- Encoded ID
- External ID
- Follower Ids
- Followers
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro ID
- Macro Ids
- Metadata
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester
- Requester ID
- Safe Update
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- Updated Stamp
- URL
- Via
- Via Followup Source ID
- Via ID
- Voice Comment

###### Get List of Users

Obtain a list of users.

- Active
- Alias
- Chat Only
- Created At
- Custom Role ID
- Default Group ID
- Details
- Email
- External ID
- Iana Time Zone
- ID
- Last Login At
- Locale
- Locale ID
- Moderator
- Name
- Notes
- Only Private Comments
- Organization ID
- Phone
- Photo
- Remote Photo URL
- Restricted Agent
- Role
- Role Type
- Shared
- Shared Agent
- Shared Phone Number
- Signature
- Suspended
- Tags
- Ticket Restriction
- Time Zone
- Two Factor Auth Enabled
- Updated At
- URL
- User Fields
- Verified

###### Remove Tags from Ticket

Remove tags from a ticket.

- 0

###### Retrieve Group

Grab all details about a group.

- Created At
- Default
- Deleted
- Description
- ID
- Is Public
- Name
- Updated At
- URL

###### Retrieve Organization

Grab all details about an organization.

- Created At
- Details
- Domain Names
- External ID
- Group ID
- ID
- Name
- Notes
- Organization Fields
- Shared Comments
- Shared Tickets
- Tags
- Updated At
- URL

###### Retrieve Ticket

Grab all details about a ticket.

- Allow Attachments
- Allow Channelback
- Assignee ID
- Brand ID
- Collaborator Ids
- Collaborators
- Created At
- Custom Fields
- Custom Status ID
- Description
- Due At
- Email Cc Ids
- Encoded ID
- External ID
- Follower Ids
- Followup Ids
- From Messaging Channel
- Generated Timestamp
- Group ID
- Has Incidents
- ID
- Is Public
- Macro Ids
- Organization ID
- Priority
- Problem ID
- Raw Subject
- Recipient
- Requester ID
- Satisfaction Rating
- Sharing Agreement Ids
- Status
- Subject
- Submitter ID
- Tags
- Ticket Form ID
- Type
- Updated At
- URL
- Via
- Via Followup Source ID

###### Retrieve User

Grab all details about a user.

###### Search

Search for specific results.

- Count
- Facets
- Next Page
- Previous Page
- Results

###### Update Group

Modify a group's details.

###### Update Organization

Modify an organization's details.

###### Update Ticket

Modify a ticket's details.

- Ticket

###### Update User

Modify a user's details.

- User

###### Upload Files

Upload a file.

###### Delay

Delay or pause any workflow before moving on to the next step.

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Delay with Zendesk today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

[Try MESA today →](/content/pricing/index.html)