# Connect Delay to Shopify Retail POS and automate your tasks

## Why integrate Delay with Shopify Retail POS

The Delay to Shopify Retail POS integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Send a review request days after delivery

Add a delay after an order ships before MESA sends a review request. The message reaches customers after they've had time to use the product — not the moment it leaves the warehouse.

### Give customers a window to cancel before fulfillment

After an order is placed, MESA waits before triggering fulfillment steps. Customers who need to correct an address or cancel have a window to act before the process begins.

### Flag orders that haven't shipped within your SLA

MESA delays a set number of days after an order is placed, then checks whether it's been fulfilled. If not, your team gets an alert — or an action fires — before the customer notices.

### Unify in-store and online customer records automatically

When a customer makes a purchase at your POS, MESA updates their Shopify customer profile with the transaction details. Your online and in-store history live in one record without anyone reconciling them manually.

### Keep inventory accurate the moment a sale happens in store

When a product is sold at your POS, MESA updates stock levels across your connected tools — your online store, your warehouse system, your ops dashboard. Your inventory reflects reality in real time, not at the end of a sync cycle.

### Trigger loyalty and marketing workflows from in-store purchases

When a customer buys in store, MESA kicks off the right next step — enrolling them in a Klaviyo flow, updating a Smile.io record, applying a Shopify tag. Your in-person sales feed the same retention engine as your online ones.

## Build any Delay and Shopify Retail POS automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### POS Order Created

Starts when a POS order is created.

- ID  
- Name  
- Email  
- Tags  
- Note  
- Note Attributes  
- Line Items  
- Customer  
- Billing Address  
- Shipping Address  
- Current Total Price  
- Current Subtotal Price  
- Total Price  
- Shipping Lines

###### Get List of POS Orders

Obtain a list of POS orders.

###### Delay

Delay or pause any workflow before moving on to the next step.

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Delay with Shopify Retail POS today.

Enjoy a 7-day free trial. Get your first workflow in minutes.