# Connect Delay to Loop Returns and automate your tasks

**Describe to build**

**Activity reports**  
**Fully supported**

MESA's Delay to Loop Returns integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Why integrate Delay with Loop Returns

The Delay to Loop Returns integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Send a review request days after delivery

Add a delay after an order ships before MESA sends a review request. The message reaches customers after they've had time to use the product — not the moment it leaves the warehouse.

### Give customers a window to cancel before fulfillment

After an order is placed, MESA waits before triggering fulfillment steps. Customers who need to correct an address or cancel have a window to act before the process begins.

### Flag orders that haven't shipped within your SLA

MESA delays a set number of days after an order is placed, then checks whether it's been fulfilled. If not, your team gets an alert — or an action fires — before the customer notices.

### Update Shopify customer records when a return is initiated

When a customer starts a return in Loop, MESA updates their Shopify record with the relevant details — return reason, product, order value. Your team and connected tools have the full picture before the return is even completed.

### Trigger retention workflows the moment a return is filed

When a customer initiates a return in Loop, MESA kicks off the right response — a Klaviyo win-back flow, a Slack alert to the right team member, a loyalty point adjustment in Rivo. You act on the signal while the customer relationship is still recoverable.

### Route high-value return events to your team before they escalate

When a VIP customer, a large-order return, or a repeat returner is flagged in Loop, MESA notifies the right person through Slack or email with the order context already attached. Your team responds before the situation becomes a churn event.

## Build any Delay and Loop Returns automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Label Created or Updated

Starts when a label is created or modified.  
- Topic  
- Trigger  
- Return ID  
- Order ID  
- Provider Order ID  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### Restock Requested

Starts when a restock is requested.  
- Topic  
- Trigger  
- ID  
- Order ID  
- Provider Order ID  
- Restock Items

###### Return Created or Updated

Starts when a return is created or modified.  
- Topic  
- Trigger  
- ID  
- State  
- Created At  
- Order ID  
- Order Name  
- Provider Order ID  
- Order Number  
- Customer  
- Currency  
- Return Product Total  
- Return Discount Total  
- Return Tax Total  
- Return Total  
- Return Credit Total  
- Exchange Product Total  
- Exchange Discount Total  
- Exchange Tax Total  
- Exchange Total  
- Exchange Credit Total  
- Gift Card  
- Handling Fee  
- Refund  
- Upsell  
- Line Items  
- Exchanges  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### Cancel Return

Cancel a return.

###### Close Return

Close a return.

###### Create Blacklist

Create a blacklist.  
- Type  
- Value  
- Secondary Value

###### Create Order Link

Generate an order link that will take the user directly to their order.  
- Designation  
- Name  
- Zip

###### Create Whitelist

Create a whitelist.  
- Type  
- Value  
- Secondary Value

###### Delete Blacklist

Remove a blacklist.

###### Delete Whitelist

Remove a whitelist.

###### Flag Return

Mark a return.

###### List Blacklist

Obtain a list of blacklists.  
- Current Page  
- Data  
- From  
- Last Page  
- Next Page URL  
- Path  
- Per Page  
- Prev Page URL  
- To  
- Total

###### List Details of Return

Obtain a list of return details.  
- ID  
- Created At  
- Order ID  
- Order Name  
- Order Number  
- State  
- Currency  
- Refund  
- Gift Card  
- Exchange  
- Return Total  
- Line Items  
- Customer Email  
- Carrier  
- Label Status  
- Label Updated At  
- Tracking Number

###### List Packages Return

Obtain a list of all packages by tracking statuses or timeframe.  
- ID  
- Created At  
- Updated At  
- Return Line Item ID  
- Order ID  
- Order Name  
- State  
- Customer Email  
- Title  
- Sku  
- Carrier  
- Label Status  
- Label Updated At  
- Tracking Number

###### List Returns Return

Obtain a list of returns that were created within a given timeframe.  
- ID  
- State  
- Created At  
- Updated At  
- Order ID  
- Order Name  
- Provider Order ID  
- Order Number  
- Customer  
- Currency  
- Return Product Total  
- Return Discount Total  
- Return Tax Total  
- Return Total  
- Return Credit Total  
- Exchange Product Total  
- Exchange Discount Total  
- Exchange Tax Total  
- Exchange Total  
- Exchange Credit Total  
- Gift Card  
- Handling Fee  
- Refund  
- Upsell  
- Line Items  
- Exchanges  
- Carrier  
- Tracking Number  
- Label Status  
- Label Updated At

###### List Whitelist

Obtain a list of whitelists.  
- Current Page  
- Data  
- From  
- Last Page  
- Next Page URL  
- Path  
- Per Page  
- Prev Page URL  
- To  
- Total

###### Process Return

Return the funds to the customer.

###### Retrieve Blacklist

Grab all details about the blacklist.  
- ID  
- Created At  
- Type  
- Value  
- Secondary Value

###### Retrieve Whitelist

Grab all details about the whitelist.  
- ID  
- Created At  
- Type  
- Value  
- Secondary Value

###### Delay

Delay or pause any workflow before moving on to the next step.

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Delay with Loop Returns today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

[Try MESA today →](/content/pricing/index.html)