# Connect Data to Gorgias and automate your tasks

## Activity reports

MESA's Data to Gorgias integration is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

[Try MESA for free](/content/pricing/index.html)

★★★★★ 4.9 rating on Shopify App Store

## Start your first automated workflow

Use pre-made workflow templates to get started quickly.

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#### [Save Closed Gorgias Support Tickets to a Database](/content/templates/save-closed-gorgias-support-tickets-database/index.html)

## Why integrate Data with Gorgias

The Data to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Track order history across every workflow run

MESA writes order details to a private table each time one is placed. Any workflow can look up that history — for loyalty checks, repeat purchase detection, or reporting — without querying Shopify directly.

### Build a customer loyalty tracker without a CRM

Data stores a running record of each customer's purchase count, total spend, or tier status. Workflows read that record to decide which emails to send, which tags to apply, or which rewards to trigger.

### Keep a running inventory log across all activity

Each time stock moves — sale, return, or restock — MESA writes the update to a Data table. Your other workflows and BI tools can query that record at any time for accurate, current counts.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

## Build any Data and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Customer Created

Starts when a customer is created.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Customer Updated

Starts when a customer is updated.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

###### Ticket Created

Starts when a ticket is created.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Ticket Updated

Starts when a ticket is updated.
- ID
- Assignee User
- Channel
- Closed Datetime
- Created Datetime
- Customer
- Events
- External ID
- From Agent
- Is Unread
- Language
- Last Message Datetime
- Last Received Message Datetime
- Messages
- Meta
- Opened Datetime
- Reply Options
- Satisfaction Survey
- Snooze Datetime
- Spam
- Status
- Subject
- Tags
- Trashed Datetime
- Updated Datetime
- Via
- Uri

###### Record Created

Triggered when a new record is added to a table.

###### Create Customer

Create a customer.
- Channels
- Data
- Email
- External ID
- Language
- Name
- Timezone

###### Delete Customer

Remove an existing customer.

###### Retrieve Customer

Grab all details about a customer.
- ID
- Channels
- Created Datetime
- Data
- Email
- External ID
- Firstname
- Integrations
- Language
- Lastname
- Name
- Timezone
- Updated Datetime

## Integrate Data with Gorgias today.

Enjoy a 7-day free trial. Get your first workflow in minutes.

[Try MESA today →](/content/pricing/index.html)