Connect Code to Help Scout and automate your tasks

Why integrate Code with Help Scout

The Code to Help Scout integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Connect any API your workflow needs

When a workflow needs to reach a service MESA doesn't natively support, Custom Code makes the connection. Write an HTTP request, parse the response, and pass the data to the next step — all in one workflow.

Apply pricing or discount rules unique to your store

Custom Code runs JavaScript against live order data, letting you calculate custom pricing tiers, apply business-specific discounts, or validate order details before anything processes downstream.

Encode business logic no built-in tool can match

Every operation has edge cases that standard tools can't anticipate. Custom Code lets you write the exact logic your business needs and slot it into any workflow step — validations, lookups, or calculations.

Give your support team full Shopify context on every conversation

When a customer reaches out in Help Scout, MESA pulls their Shopify order history, tags, and customer details into the conversation. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Help Scout conversations

When a key detail is captured or a contact is updated in Help Scout, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually.

Trigger Help Scout conversations from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Help Scout conversation automatically. Your support team gets ahead of customer questions before they arrive.

Build any Code and Help Scout automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Beacon Chat Chat Created

Starts when a chat is created.

• ID
• Customer ID
• Created At
• Threads

Beacon Chat Customer Replied

Starts when a customer replies to a Beacon Chat message.

• ID
• Customer ID
• Created At
• Threads

Conversation Agent Reply Created

Starts when a conversation agent reply is created.

• ID
• Number
• Threads
• Type
• Folder ID
• Status
• State
• Subject
• Preview
• Mailbox ID
• Assignee
• Created By
• Created At
• Closed By
• Closed By User
• Closed At
• User Updated At
• Customer Waiting Since
• Source
• Tags
• Cc
• Bcc
• Primary Customer
• Snooze
• Next Event
• Custom Fields
• Embedded
• Links

Customer Created

Starts when a customer is created.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Customer Updated

Starts when a customer is updated.

• ID
• First Name
• Last Name
• Emails
• Created At
• Photo URL
• Phone
• Job Title
• Organization
• Background
• Social Profiles
• Address

Message Survey Response Received

Starts when a response to a message survey is received.

• ID
• Conversation ID
• Rating
• Comment
• Submitted At

Tag Created

Starts when a tag is created.

• ID
• Tag
• Color

Update Customer

Modify a customer.

Update Thread Schedule

Schedule a reply/forward thread.

• Scheduled For
• Unschedule On Customer Reply
• Send As Creator

Expert support included

MESA includes hands-on support from automation experts who know how to get things done.