# Connect Claude to Intercom and automate your tasks

## Why integrate Claude with Intercom

The Claude to Intercom integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Generate product content from your Shopify catalog automatically

When a product is created or updated in Shopify, MESA passes the details to Claude and writes a ready-to-use description, title, or meta tag. Your catalog stays populated with quality content without a writer producing every piece from scratch.

### Summarize customer and order context before your team responds

When a customer reaches out, places a high-value order, or shows a churn signal, MESA passes the relevant Shopify data to Claude and delivers a plain-English summary to your team through Slack or your support tool. Your team acts on context, not raw data.

### Classify and route orders using AI judgment

When an order arrives with ambiguous or complex details — a custom request, an unusual product combination, an edge case your rules don't cover — MESA passes it to Claude to classify and determine the right workflow. Your order routing handles the unexpected without a rule for every scenario.

### Give your support team full Shopify context on every conversation

When a customer starts a conversation in Intercom, MESA pulls their Shopify order history, tags, and customer details into the thread. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Intercom conversations

When a new contact is created or a key detail is captured in Intercom, MESA writes it to the corresponding Shopify customer record. Your store and your support platform share a single view of every customer without periodic reconciliation.

### Trigger Intercom messages from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA sends the signal to Intercom and triggers the right message to the customer. Your proactive outreach runs on what actually happens in your store, not on a fixed schedule.

## Build any Claude and Intercom automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Admin Initiated Message to User
Starts when an admin initiates a message to a user.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Contact Archived
Starts when a contact is archived.
- Contact ID
- Object Type
- Archived
- Archived At

###### Contact Deleted
Starts when a contact is deleted.
- Contact ID
- Object Type
- Deleted
- Deleted At
- Workspace ID
- External ID
- Email Address
- Name

###### Contact Email Updated
Starts when a contact's email is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Contact User Created
Starts when a contact user is created.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Contact User Updated
Starts when a contact user is updated.
- Type
- Contact ID
- Workspace ID
- External ID
- Role
- Email Address
- Phone Number
- Name
- Avatar
- Owner
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Location
- Custom Attributes
- Tags

###### Conversation Closed
Starts when a conversation is closed.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Conversation Opened
Starts when a conversation is opened.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Conversation Read
Starts when a conversation is read.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Message Received from User or Lead
Starts when a message is received from a user or lead.
- Message Type
- Message ID
- Conversation ID
- Message Content
- Message Channel
- Created At
- Message Author

###### Note Added to Conversation
Starts when a note is added to a conversation.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Reply Received from User or Lead
Starts when a user replies to a conversation.
- Type
- Conversation ID
- Created At
- Updated At
- Conversation Source
- Conversation Contacts
- Assigned Admin
- Assigned Team
- State
- Priority
- Tags
- Custom Attributes

###### Archive Contact
Archive a contact.
- Type
- ID
- External ID

###### Attach Contact to Company
Associate a company with a contact.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Attach Tag to Ticket
Tag a ticket.
- Type
- ID
- Name
- Applied At
- Applied By

###### Create Contact
Create a contact.
- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Create Note
Create a note.
- Body
- Admin ID

###### Create or Update Company
Create or update a company.
- Name
- Company ID
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Remote Created At
- Monthly Spend

###### Create Ticket
Create a ticket.
- Ticket Type
- Contacts
- Company ID
- Created At
- Assignment

###### Delete Company
Remove a company.
- ID
- Object
- Deleted

###### Delete Contact
Remove a contact.
- Type
- ID
- External ID

###### Delete Ticket
Remove a ticket.
- ID
- Object
- Deleted

###### Detach Contact from Company
Detach a company from a contact.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Get List of Companies
Obtain a list of all companies.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Get List of Company's Contacts
Obtain a list of contacts that belong to a company.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Get List of Company's Segments
Obtain a list of segments that belong to a company.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Companies
Obtain a list of a contact's companies.
- Type
- Companies
- Total Count
- Pages

###### Get List of Contact's Notes
Obtain a list of notes associated to a contact.
- Type
- ID
- Created At
- Contact
- Author
- Body

###### Get List of Contact's Segments
Obtain a list of segments associated to a contact.
- Type
- ID
- Name
- Created At
- Updated At
- Person Type
- Count

###### Get List of Contact's Tags
Obtain a list of tags attached to a contact.
- Type
- ID
- Name
- Applied At
- Applied By

###### Get List of Contacts
Obtain a list of contacts.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Get List of Tickets
Obtain a list of tickets.
- Type
- Tickets
- Total Count
- Pages

###### Merge Lead and User
Combine a contact with a role of a lead into a contact with a role of a user.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Remove Tag from Ticket
Remove a tag from a ticket.
- Type
- ID
- Name
- Applied At
- Applied By

###### Reply to Ticket
Reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
- Type
- ID
- Part Type
- Body
- Created At
- Updated At
- Author
- Attachments
- Redacted

###### Retrieve Company
Grab all details about a company.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Retrieve Contact
Grab all details about a contact.
- Type
- ID
- External ID
- Workspace ID
- Role
- Email
- Email Domain
- Phone
- Name
- Owner ID
- Has Hard Bounced
- Marked Email As Spam
- Unsubscribed From Emails
- Created At
- Updated At
- Signed Up At
- Last Seen At
- Last Replied At
- Last Contacted At
- Last Email Opened At
- Last Email Clicked At
- Language Override
- Browser
- Browser Version
- Browser Language
- Os
- Android App Name
- Android App Version
- Android Device
- Android Os Version
- Android Sdk Version
- Android Last Seen At
- Ios App Name
- Ios App Version
- Ios Device
- Ios Os Version
- Ios Sdk Version
- Ios Last Seen At
- Custom Attributes
- Avatar
- Tags
- Notes
- Companies
- Location
- Social Profiles

###### Retrieve Note
Grab all details about a note.
- Type
- ID
- Created At
- Contact
- Author
- Body

###### Retrieve Ticket
Grab all details about a ticket.
- Type
- ID
- Ticket ID
- Category
- Ticket Attributes
- Ticket State
- Ticket Type
- Contacts
- Admin Assignee ID
- Team Assignee ID
- Created At
- Updated At
- Open
- Snoozed Until
- Linked Objects
- Ticket Parts
- Is Shared

###### Scroll Over Companies
Iterate over all companies in a dataset.
- Type
- ID
- Name
- App ID
- Plan
- Company ID
- Remote Created At
- Created At
- Updated At
- Last Request At
- Size
- Website
- Industry
- Monthly Spend
- Session Count
- User Count
- Custom Attributes
- Tags
- Segments

###### Search for Contacts
Search for contacts.
- Type
- Data
- Total Count
- Pages

###### Unarchive Contact
Restore a previously archived contact.
- Type
- ID
- External ID

###### Update Contact
Modify a contact's details.
- Role
- External ID
- Email
- Phone
- Name
- Avatar
- Signed Up At
- Last Seen At
- Owner ID
- Unsubscribed From Emails
- Custom Attributes

###### Update Ticket
Modify a ticket's details.
- Ticket Attributes
- Ticket State ID
- Company ID
- Open
- Is Shared
- Snoozed Until
- Admin ID
- Assignee ID

###### Create Message
Create a message with text and/or image content, and the model will generate the next message in the conversation.
- Messages
- Model
- Max Tokens
- Metadata
- Stop Sequences
- Stream
- System
- Tools

## Expert support included

MESA includes hands-on support from automation experts who know how to get things done.

### Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

### Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

### Ongoing optimization

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

### Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

## Integrate Claude with Intercom today.

Enjoy a 7-day free trial. Get your first workflow in minutes.