# Connect Blog Studio to Gorgias and automate your tasks

## Activity reports

**MESA's Blog Studio to Gorgias integration** is the fastest way to sync data between the two — without touching a line of code. Choose which fields to send, how they're formatted, and when the sync happens. Start with a pre-built template, customize it with AI, or build something completely unique in under 10 minutes.

**★★★★★ 4.9 rating on Shopify App Store**

## Why integrate Blog Studio with Gorgias

The Blog Studio to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

### Publish new blog posts automatically when products go live in Shopify

When a new product is created or a collection is updated in Shopify, MESA creates a corresponding Blog Studio article with the relevant product details pre-populated. Your content calendar keeps pace with your catalog without a writer starting from scratch on every launch.

### Schedule blog content around your Shopify campaigns and promotions

When a sale, a seasonal campaign, or a promotional window is set up in Shopify, MESA schedules the corresponding Blog Studio article to publish at the right moment. Your editorial content and your store promotions move together without manual coordination between teams.

### Notify your team and marketing tools when a new article goes live

When Blog Studio publishes an article, MESA sends the signal to Klaviyo, Slack, or your connected channels automatically. Your email list, social queue, and ops team know about the new content the moment it's live without anyone manually triggering downstream distribution.

### Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

### Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

### Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

## Build any Blog Studio and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

###### Customer Created
Starts when a customer is created.
- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Customer Updated
Starts when a customer is updated.
- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Ticket Created
Starts when a ticket is created.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

###### Ticket Updated
Starts when a ticket is updated.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

###### Article Created
Starts when an article is created.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### Article Updated
Starts when an existing article is updated.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### Create Customer
Create a customer.
- Channels  
- Data  
- Email  
- External ID  
- Language  
- Name  
- Timezone

###### Create Job
Schedule the execution of a job to run.
- Meta  
- Params  
- Scheduled Datetime  
- Type

###### Create Satisfaction Survey
Create a new satisfaction survey.
- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID

###### Create Tag
Create a tag.
- Decoration  
- Description  
- Name

###### Create Ticket
Create a ticket.
- Assignee Team  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- External ID  
- From Agent  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via

###### Create Ticket Message
Create a message in a ticket.
- Attachments  
- Body HTML  
- Body Text  
- Channel  
- Created Datetime  
- External ID  
- Failed Datetime  
- From Agent  
- Message ID  
- Receiver  
- Sender  
- Sent Datetime  
- Source  
- Subject  
- Via

###### Create User
Create a new user.
- Bio  
- Email  
- External ID  
- Meta  
- Name  
- Roles

###### Delete Customer
Remove an existing customer.

###### Delete Job
Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

###### Delete Tag
Remove a tag.

###### Delete Ticket
Remove a ticket.

###### Delete Ticket's Message
Remove a message from a ticket.

###### Delete User
Remove an user.

###### Get List of Customers
Obtain a list of customers.
- ID  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Get List of Events
Obtain a list of events.
- ID  
- Context  
- Created Datetime  
- Data  
- Object ID  
- Object Type  
- Type  
- User ID  
- Uri

###### Get List of Jobs
Obtain a list of jobs.
- ID  
- Cancel Requested Datetime  
- Cancelled Datetime  
- Created Datetime  
- Ended Datetime  
- Failed Datetime  
- Info  
- Locked Datetime  
- Meta  
- Params  
- Scheduled Datetime  
- Started Datetime  
- Status  
- Type  
- User ID  
- Uri

###### Get List of Satisfaction Surveys
Obtain a list of satisfaction surveys.
- ID  
- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID  
- Uri

###### Get List of Tags
Obtain a list of tags.
- ID  
- Created Datetime  
- Decoration  
- Deleted Datetime  
- Description  
- Name  
- Usage  
- Uri

###### Get List of Ticket's Messages
Obtain a list of all messages of a ticket.
- ID  
- Attachments  
- Body HTML  
- Body Text  
- Channel  
- Created Datetime  
- External ID  
- Failed Datetime  
- From Agent  
- Integration ID  
- Last Sending Error  
- Message ID  
- Receiver  
- Rule ID  
- Sender  
- Sent Datetime  
- Source  
- Stripped HTML  
- Stripped Text  
- Subject  
- Ticket ID  
- Via  
- Uri

###### Get List of Tickets
Obtain a list of tickets.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Excerpt  
- External ID  
- From Agent  
- Integrations  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages Count  
- Meta  
- Opened Datetime  
- Requester  
- Snooze Datetime  
- Status  
- Subject  
- Tags  
- Updated Datetime  
- Via  
- Uri

###### Get List of Users
Obtain a list of users.
- ID  
- Active  
- Bio  
- Created Datetime  
- Deactivated Datetime  
- Email  
- External ID  
- Firstname  
- Lastname  
- Meta  
- Name  
- Roles  
- Updated Datetime

###### Merge Tags
Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.
- ID  
- Created Datetime  
- Decoration  
- Deleted Datetime  
- Description  
- Name  
- Usage  
- Uri

###### Retrieve Account
Grab your account details.
- Created Datetime  
- Deactivated Datetime  
- Domain  
- Settings  
- Status

###### Retrieve Customer
Grab all details about a customer.
- ID  
- Channels  
- Created Datetime  
- Data  
- Email  
- External ID  
- Firstname  
- Integrations  
- Language  
- Lastname  
- Name  
- Timezone  
- Updated Datetime

###### Retrieve Event
Grab all details about an event.
- ID  
- Context  
- Created Datetime  
- Data  
- Object ID  
- Object Type  
- Type  
- User ID  
- Uri

###### Retrieve Job
Grab all details about a job.
- ID  
- Cancel Requested Datetime  
- Cancelled Datetime  
- Created Datetime  
- Ended Datetime  
- Failed Datetime  
- Info  
- Locked Datetime  
- Meta  
- Params  
- Scheduled Datetime  
- Started Datetime  
- Status  
- Type  
- User ID  
- Uri

###### Retrieve Satisfaction Survey
Grab all details about a satisfaction survey.
- ID  
- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID  
- Uri

###### Retrieve Tag
Grab all details about a tag.
- ID  
- Created Datetime  
- Decoration  
- Deleted Datetime  
- Description  
- Name  
- Usage  
- Uri

###### Retrieve Ticket
Grab all details about a ticket.
- ID  
- Assignee User  
- Channel  
- Closed Datetime  
- Created Datetime  
- Customer  
- Events  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Messages  
- Meta  
- Opened Datetime  
- Reply Options  
- Satisfaction Survey  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via  
- Uri

###### Retrieve Ticket Message
Grab all details about a ticket's message.
- ID  
- Attachments  
- Body HTML  
- Body Text  
- Channel  
- Created Datetime  
- External ID  
- Failed Datetime  
- From Agent  
- Integration ID  
- Last Sending Error  
- Message ID  
- Receiver  
- Rule ID  
- Sender  
- Sent Datetime  
- Source  
- Stripped HTML  
- Stripped Text  
- Subject  
- Ticket ID  
- Via  
- Uri

###### Retrieve User
Grab all details about an user.
- ID  
- Active  
- Bio  
- Created Datetime  
- Deactivated Datetime  
- Email  
- External ID  
- Firstname  
- Lastname  
- Meta  
- Name  
- Roles  
- Updated Datetime

###### Update a Customer
Modify a customer's details
- Channels  
- Data  
- Email  
- External ID  
- Language  
- Name  
- Timezone

###### Update Job
Modify a job.
- Meta  
- Params  
- Scheduled Datetime  
- Status

###### Update Satisfaction Survey
Modify a satisfaction survey's details.
- Body Text  
- Created Datetime  
- Customer ID  
- Meta  
- Score  
- Scored Datetime  
- Sent Datetime  
- Should Send Datetime  
- Ticket ID

###### Update Tag
Modify a tag's details.
- Decoration  
- Description  
- Name

###### Update Ticket
Modify a ticket's details.
- Assignee Team  
- Assignee User  
- Channel  
- Closed Datetime  
- Customer  
- External ID  
- From Agent  
- Is Unread  
- Language  
- Last Message Datetime  
- Last Received Message Datetime  
- Meta  
- Opened Datetime  
- Snooze Datetime  
- Spam  
- Status  
- Subject  
- Tags  
- Trashed Datetime  
- Updated Datetime  
- Via

###### Update Ticket's Message
Modify a message in a ticket.
- Attachments  
- Body HTML  
- Body Text  
- Channel  
- External ID  
- Failed Datetime  
- From Agent  
- Message ID  
- Receiver  
- Sender  
- Sent Datetime  
- Source  
- Subject  
- Via

###### Update User
Modify an user's information
- Bio  
- Email  
- External ID  
- Meta  
- Name  
- New Password  
- Old Password  
- Roles

###### Upload File
Upload a file.
- Size  
- Name  
- Content Type  
- URL

###### Create Article
Create a new article on your blog.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### Delete Article
Delete an existing blog article
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### List Articles
List all articles belonging to a specific blog.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### Retrieve Article
Retrieve the details of a specific blog article.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix

###### Update Article
Update an existing blog article.
- ID  
- Blog ID  
- Title  
- Handle  
- Body HTML  
- Tags  
- Published  
- Created At  
- Published At  
- Updated At  
- Author  
- User ID  
- Template Suffix