Connect API to Delighted and automate your tasks

Why integrate API with Delighted

The API to Delighted integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Pull live data into any Shopify workflow

When an order fires, MESA calls an external API and brings the response in as variables. Pricing feeds, fraud scores, or inventory levels from any service become available to every step that follows.

Send order details to your internal systems

MESA posts Shopify order data to your internal API or ERP the moment an order is created. Your operations and fulfillment tools stay current without custom middleware or manual exports.

Enrich orders with third-party data at checkout

MESA calls an external API at the moment of purchase — pulling fraud signals, shipping rates, or tax data — and uses the response to route or update the order before fulfillment starts.

Send Delighted surveys at the right moment in the customer journey

When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.

Sync Delighted survey responses back to Shopify customer records

When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.

Alert your team when a low NPS or CSAT score needs immediate follow-up

When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.

Build any API and Delighted automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Person Unsubscribed

Starts when a customer unsubscribes from a list.

Survey Response

Starts when a customer responds to a survey.

Create Response Survey

Start a new survey for customers.

Delete Pending Survey

Remove surveys with a pending status.

Delete People

Remove existing customer profiles.

Get Metrics

Receive a list of metrics.

List Bounced People

Obtain a list of people who had their surveys bounced.

List People

Obtain a list of existing customers.

List Responses Survey

Obtain a list of responses from existing surveys.

List Unsubscribed People

Obtain a list of unsubscribed customers.

Send (Create or Update) People

Starts or updates a customer profile.

Unsubscribe People

Remove customers from a list.

API Key

• Most common: for services that use a single copy-and-paste API key that is passed as a header.
• Key
• Value

Basic Auth

• For services that make authenticated requests with a username and password.
• Key
• Value

No Authentication

• Use for publicly-accessible APIs.
• Key
• Value

OAuth

• Advanced: for services that use OAuth 2.0 refresh tokens for authentication.
• Key
• Value

Expert support included

Free workflow setup

We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week.

Fast response times

Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours.

Managed services available

Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows.

Real humans, always

Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows.

Integrate API with Delighted today.

Enjoy a 7-day free trial. Get your first workflow in minutes.