Connect Amazon to Gorgias and automate your tasks

Why integrate Amazon with Gorgias

The Amazon to Gorgias integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code.

Find what’s hot before your competitors do

Stay ahead of the curve by instantly pulling best-selling Amazon products in your niche. Use the data to guide product sourcing, content ideas, or promotional strategies—no manual browsing required.

Instantly validate product demand with real customer feedback

Drop in any Amazon product URL and instantly fetch real reviews to understand what customers love (or hate). Save hours of research and make smarter product or content decisions.

Discover top products for any keyword in seconds

Enter a keyword and get a curated list of Amazon’s top products—perfect for affiliate content, ad targeting, or competitive research, all without sifting through search results.

Give your support team full Shopify context on every ticket

When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.

Create and update Shopify customer records from Gorgias ticket activity

When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.

Trigger Gorgias tickets from Shopify order and fulfillment events

When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.

Build any Amazon and Gorgias automation

MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running.

Customer Created

Starts when a customer is created.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Customer Updated

Starts when a customer is updated.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Ticket Created

Starts when a ticket is created.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Ticket Updated

Starts when a ticket is updated.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Create Customer

Create a customer.

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Create Job

Schedule the execution of a job to run.

• Meta
• Params
• Scheduled Datetime
• Type

Create Satisfaction Survey

Create a new satisfaction survey.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Create Tag

Create a tag.

• Decoration
• Description
• Name

Create Ticket

Create a ticket.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• External ID
• From Agent
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Create Ticket Message

Create a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Create User

Create a new user.

• Bio
• Email
• External ID
• Meta
• Name
• Roles

Delete Customer

Remove an existing customer.

Delete Job

Cancel a job at any time but keep in mind that actions that have been executed will not be reverted.

Delete Tag

Remove a tag.

Delete Ticket

Remove a ticket.

Delete Ticket's Message

Remove a message from a ticket.

Delete User

Remove a user.

Get List of Customers

Obtain a list of customers.

• ID
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Get List of Events

Obtain a list of events.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Get List of Jobs

Obtain a list of jobs.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Get List of Satisfaction Surveys

Obtain a list of satisfaction surveys.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Get List of Tags

Obtain a list of tags.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Get List of Ticket's Messages

Obtain a list of all messages of a ticket.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Get List of Tickets

Obtain a list of tickets.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Excerpt
• External ID
• From Agent
• Integrations
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages Count
• Meta
• Opened Datetime
• Requester
• Snooze Datetime
• Status
• Subject
• Tags
• Updated Datetime
• Via
• Uri

Get List of Users

Obtain a list of users.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Merge Tags

Merge one or more tags into another tag. Source tags will be merged into the destination tag and then deleted.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Account

Grab your account details.

• Created Datetime
• Deactivated Datetime
• Domain
• Settings
• Status

Retrieve Customer

Grab all details about a customer.

• ID
• Channels
• Created Datetime
• Data
• Email
• External ID
• Firstname
• Integrations
• Language
• Lastname
• Name
• Timezone
• Updated Datetime

Retrieve Event

Grab all details about an event.

• ID
• Context
• Created Datetime
• Data
• Object ID
• Object Type
• Type
• User ID
• Uri

Retrieve Job

Grab all details about a job.

• ID
• Cancel Requested Datetime
• Cancelled Datetime
• Created Datetime
• Ended Datetime
• Failed Datetime
• Info
• Locked Datetime
• Meta
• Params
• Scheduled Datetime
• Started Datetime
• Status
• Type
• User ID
• Uri

Retrieve Satisfaction Survey

Grab all details about a satisfaction survey.

• ID
• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID
• Uri

Retrieve Tag

Grab all details about a tag.

• ID
• Created Datetime
• Decoration
• Deleted Datetime
• Description
• Name
• Usage
• Uri

Retrieve Ticket

Grab all details about a ticket.

• ID
• Assignee User
• Channel
• Closed Datetime
• Created Datetime
• Customer
• Events
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Messages
• Meta
• Opened Datetime
• Reply Options
• Satisfaction Survey
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via
• Uri

Retrieve Ticket Message

Grab all details about a ticket's message.

• ID
• Attachments
• Body HTML
• Body Text
• Channel
• Created Datetime
• External ID
• Failed Datetime
• From Agent
• Integration ID
• Last Sending Error
• Message ID
• Receiver
• Rule ID
• Sender
• Sent Datetime
• Source
• Stripped HTML
• Stripped Text
• Subject
• Ticket ID
• Via
• Uri

Retrieve User

Grab all details about an user.

• ID
• Active
• Bio
• Created Datetime
• Deactivated Datetime
• Email
• External ID
• Firstname
• Lastname
• Meta
• Name
• Roles
• Updated Datetime

Update a Customer

Modify a customer's details

• Channels
• Data
• Email
• External ID
• Language
• Name
• Timezone

Update Job

Modify a job.

• Meta
• Params
• Scheduled Datetime
• Status

Update Satisfaction Survey

Modify a satisfaction survey's details.

• Body Text
• Created Datetime
• Customer ID
• Meta
• Score
• Scored Datetime
• Sent Datetime
• Should Send Datetime
• Ticket ID

Update Tag

Modify a tag's details.

• Decoration
• Description
• Name

Update Ticket

Modify a ticket's details.

• Assignee Team
• Assignee User
• Channel
• Closed Datetime
• Customer
• External ID
• From Agent
• Is Unread
• Language
• Last Message Datetime
• Last Received Message Datetime
• Meta
• Opened Datetime
• Snooze Datetime
• Spam
• Status
• Subject
• Tags
• Trashed Datetime
• Updated Datetime
• Via

Update Ticket's Message

Modify a message in a ticket.

• Attachments
• Body HTML
• Body Text
• Channel
• External ID
• Failed Datetime
• From Agent
• Message ID
• Receiver
• Sender
• Sent Datetime
• Source
• Subject
• Via

Update User

Modify an user's information

• Bio
• Email
• External ID
• Meta
• Name
• New Password
• Old Password
• Roles

Upload File

Upload a file.

• Size
• Name
• Content Type
• URL

Get List of Best Sellers

Obtain a list of best-selling products by URL.

• Title
• Seller Name
• Brand
• Description
• Initial Price
• Final Price
• Final Price High
• Currency
• Availability
• Reviews Count
• Categories
• Parent Asin
• Asin
• Buybox Seller
• Number Of Sellers
• Root Bs Rank
• Answered Questions
• Domain
• Images Count
• URL
• Video Count
• Image URL
• Item Weight
• Rating
• Product Dimensions
• Seller ID
• Date First Available
• Model Number
• Manufacturer
• Department
• Plus Content
• Upc
• Video
• Top Review
• Variations
• Delivery
• Features
• Buybox Prices
• Bought Past Month
• Is Available
• Root Bs Category
• Bs Category
• Bs Rank
• Badge
• Subcategory Rank
• Amazon Choice
• Images
• Product Details
• Prices Breakdown
• Country Of Origin
• From The Brand
• Product Description
• Seller URL
• Customer Says
• Sustainability Features
• Climate Pledge Friendly
• Videos
• Other Sellers Prices
• Downloadable Videos
• Editorial Reviews
• About The Author
• Zipcode
• Sponsered
• Store URL
• Ships From
• Customers Say
• Max Quantity Available
• Timestamp
• Input

Get List of Product's Reviews

Obtain a list of a product's reviews by URL.

• URL
• Product Name
• Product Rating
• Product Rating Object
• Product Rating Max
• Rating
• Author Name
• Asin
• Product Rating Count
• Review Header
• Review ID
• Review Text
• Author ID
• Author Link
• Badge
• Brand
• Review Posted Date
• Review Country
• Review Images
• Helpful Count
• Is Amazon Vine
• Is Verified
• Variant Asin
• Variant Name
• Videos

Get List of Products by Keyword

Obtain a list of products by keyword.

• Title
• Seller Name
• Brand
• Description
• Initial Price
• Final Price
• Final Price High
• Currency
• Availability
• Reviews Count
• Categories
• Parent Asin
• Asin
• Buybox Seller
• Number Of Sellers
• Root Bs Rank
• Answered Questions
• Domain
• Images Count
• URL
• Video Count
• Image URL
• Item Weight
• Rating
• Product Dimensions
• Seller ID
• Date First Available
• Model Number
• Manufacturer
• Department
• Plus Content
• Upc
• Video
• Top Review
• Variations
• Delivery
• Features
• Buybox Prices
• Bought Past Month
• Is Available
• Root Bs Category
• Bs Category
• Bs Rank
• Badge
• Subcategory Rank
• Amazon Choice
• Images
• Product Details
• Prices Breakdown
• Country Of Origin
• From The Brand
• Product Description
• Seller URL
• Customer Says
• Sustainability Features
• Climate Pledge Friendly
• Videos
• Other Sellers Prices
• Downloadable Videos
• Editorial Reviews
• About The Author
• Zipcode
• Sponsered
• Store URL
• Ships From
• Customers Say
• Max Quantity Available
• Timestamp
• Input

Retrieve Product

Grab all details about a product by URL.

• Title
• Seller Name
• Brand
• Description
• Initial Price
• Final Price
• Final Price High
• Currency
• Availability
• Reviews Count
• Categories
• Parent Asin
• Asin
• Buybox Seller
• Number Of Sellers
• Root Bs Rank
• Answered Questions
• Domain
• Images Count
• URL
• Video Count
• Image URL
• Item Weight
• Rating
• Product Dimensions
• Seller ID
• Date First Available
• Model Number
• Manufacturer
• Department
• Plus Content
• Upc
• Video
• Top Review
• Variations
• Delivery
• Features
• Buybox Prices
• Bought Past Month
• Is Available
• Root Bs Category
• Bs Category
• Bs Rank
• Badge
• Subcategory Rank
• Amazon Choice
• Images
• Product Details
• Prices Breakdown
• Country Of Origin
• From The Brand
• Product Description
• Seller URL
• Customer Says
• Sustainability Features
• Climate Pledge Friendly
• Videos
• Other Sellers Prices
• Downloadable Videos
• Editorial Reviews
• About The Author
• Zipcode
• Sponsered
• Store URL
• Ships From
• Customers Say
• Max Quantity Available
• Timestamp
• Input