# Connect Activity to Zendesk and automate your tasks ## Why integrate Activity with Zendesk The Activity to Zendesk integration helps you sync data, automate manual tasks, and keep your stack aligned — without writing code. ### See exactly what data flows through each step Activity Log snapshots variables at any point in a workflow, so you can see what data was present when each step ran. When something behaves unexpectedly, the answer is already in your logs. ### Build an audit trail for every order processed Add Activity Log steps to order workflows to record what happened, when, and with which data. Every run creates a searchable record your team can reference if questions come up later. ### Confirm the right data reaches each integration Log the payload before it's sent to an external service to verify the values are correct. Catch mismatched fields, missing data, or formatting errors before they cause a sync to fail. ### Create Zendesk tickets from Shopify order events automatically When an order is flagged — a failed fulfillment, a return request, a delayed shipment — MESA opens a ticket in Zendesk with the order details already attached. Your support team works the issue without hunting for context. ### Keep Shopify customer data current when tickets are resolved When a Zendesk ticket is closed or a resolution is logged, MESA updates the customer's record in Shopify — tags, notes, fields. Your store reflects what your support team learned without anyone syncing it manually. ### Route support tickets based on order and customer details When a ticket arrives in Zendesk, MESA reads the associated Shopify data — order value, customer tier, product type — and applies the right tags, priority, or assignee. Every ticket lands with the right team from the start. ## Build any Activity and Zendesk automation MESA helps you connect apps to automate repetitive tasks. A trigger is an event that starts a workflow, and actions are the steps that occur when it's running. ###### Attachment Linked to Ticket Comment Starts when an attachment is linked to a ticket comment. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via - Event ###### Attachment Redacted from Ticket Comment Starts when an attachment is permanently redacted from an existing comment on a ticket. ###### Comment Created Starts when a comment is created. ###### Comment Made Private Starts when a comment is made private. ###### Comment Redacted Starts when a comment is redacted. ###### Ticket Agent Assignment Changed Starts when a ticket is reassigned to another agent. ###### Ticket Brand Updated Starts when a brand associated with the ticket is updated. ###### Ticket Created Starts when a ticket is created. - ID - Subject - Description - Created At - Updated At - Status - Priority - Type - Actor ID - Requester ID - Submitter ID - Assignee ID - Organization ID - Group ID - Brand ID - Form ID - External ID - Is Public - Tags - Custom Status - Via ###### Ticket Custom Field Updated Starts when a ticket's custom field is updated. ###### Ticket Custom Status Updated Starts when a ticket's custom status is updated. ###### Ticket Deleted Starts when a ticket is deleted. ###### Ticket Description Updated Starts when a ticket's description is updated. ###### Ticket Email CCs Updated Starts when users are added or removed from a ticket. ###### Ticket External ID Updated Starts when a ticket's external ID is updated. ###### Ticket Followers Changed Starts when followers on a ticket are updated. ###### Ticket Form Updated Starts when a ticket's form is updated. ###### Ticket Group Assignment Changed Starts when a ticket is reassigned to another group of agents. ###### Ticket Merged Starts when a ticket is merged. ###### Ticket Organization Updated Starts when a ticket's organization is updated. ###### Ticket Priority Updated Starts when a ticket's priority is updated. ###### Ticket SLA Policy Updated Starts when a ticket's SLA policy is updated. ###### Ticket Status Updated Starts when a ticket's status is updated. ###### Ticket Subject Updated Starts when a subject is updated. ###### Ticket Updated Starts when a ticket is updated. ###### Workflow Error Starts when a step in the watched workflow fails. - Workflow ID - Workflow Name - Workflow Key - Task ID - Run ID - Error Message - Step Name ###### Add Tag to Ticket Add a tag to a ticket. - 0 ###### Count Search Results Get a number of items matching the search query. - Count ###### Create Group Create a group. ###### Create Organization Create an organization. - Organization ###### Create Ticket Create a ticket. - Ticket ###### Create Ticket Comment Add a comment to a ticket. - Ticket ###### Create User Create a user. - User ###### Delete Group Remove a group. ###### Delete Organization Remove an organization. ###### Delete Ticket Remove a ticket. ###### Get List of Comments Obtain a list of comments. - Attachments - Audit ID - Author ID - Body - Created At - HTML Body - ID - Metadata - Plain Body - Public - Type - Uploads - Via ###### Get List of Groups Obtain a list of groups. - Created At - Default - Deleted - Description - ID - Is Public - Name - Updated At - URL ###### Get List of Organizations Obtain a list of organizations. - Count - Next Page - Organizations - Previous Page ###### Get List of Tickets Obtain a list of existing tickets. - Allow Attachments - Allow Channelback - Assignee Email - Assignee ID - Attribute Value Ids - Brand ID - Collaborator Ids - Collaborators - Comment - Created At - Custom Fields - Custom Status ID - Description - Due At - Email Cc Ids - Email Ccs - Encoded ID - External ID - Follower Ids - Followers - Followup Ids - From Messaging Channel - Generated Timestamp - Group ID - Has Incidents - ID - Is Public - Macro ID - Macro Ids - Metadata - Organization ID - Priority - Problem ID - Raw Subject - Recipient - Requester - Requester ID - Safe Update - Satisfaction Rating - Sharing Agreement Ids - Status - Subject - Submitter ID - Tags - Ticket Form ID - Type - Updated At - Updated Stamp - URL - Via - Via Followup Source ID - Via ID - Voice Comment ###### Get List of Users Obtain a list of users. - Active - Alias - Chat Only - Created At - Custom Role ID - Default Group ID - Details - Email - External ID - Iana Time Zone - ID - Last Login At - Locale - Locale ID - Moderator - Name - Notes - Only Private Comments - Organization ID - Phone - Photo - Remote Photo URL - Restricted Agent - Role - Role Type - Shared - Shared Agent - Shared Phone Number - Signature - Suspended - Tags - Ticket Restriction - Time Zone - Two Factor Auth Enabled - Updated At - URL - User Fields - Verified ###### Remove Tags from Ticket Remove tags from a ticket. - 0 ###### Retrieve Group Grab all details about a group. - Created At - Default - Deleted - Description - ID - Is Public - Name - Updated At - URL ###### Retrieve Organization Grab all details about an organization. - Created At - Details - Domain Names - External ID - Group ID - ID - Name - Notes - Organization Fields - Shared Comments - Shared Tickets - Tags - Updated At - URL ###### Retrieve Ticket Grab all details about a ticket. - Allow Attachments - Allow Channelback - Assignee ID - Brand ID - Collaborator Ids - Collaborators - Created At - Custom Fields - Custom Status ID - Description - Due At - Email Cc Ids - Encoded ID - External ID - Follower Ids - Followup Ids - From Messaging Channel - Generated Timestamp - Group ID - Has Incidents - ID - Is Public - Macro Ids - Organization ID - Priority - Problem ID - Raw Subject - Recipient - Requester ID - Satisfaction Rating - Sharing Agreement Ids - Status - Subject - Submitter ID - Tags - Ticket Form ID - Type - Updated At - URL - Via - Via Followup Source ID ###### Retrieve User Grab all details about a user. ###### Search Search for specific results. - Count - Facets - Next Page - Previous Page - Results ###### Update Group Modify a group's details. ###### Update Organization Modify an organization's details. ###### Update Ticket Modify a ticket's details. - Ticket ###### Update User Modify a user's details. - User ###### Upload Files Upload a file. ###### Get Run Details Look up everything that happened in a single workflow run. - Run ID - Status - Created At - Workflow ID ###### Log Data Send specific data to the MESA logs. - Message - Payload Values ###### Search Logs Search your MESA activity history for matching entries. ###### Search Runs Find past workflow runs by status, label, or keyword. - Run ID - Status - Created At - Updated At - Badges - Task Count - Failures ## Expert support included MESA includes hands-on support from automation experts who know how to get things done. ### Free workflow setup We'll build your first workflow with you live. Most merchants walk away with automation saving 5+ hours/week. ### Fast response times Average first response: Same day. Critical issues: Immediate escalation. Complex builds: 24-48 hours. ### Managed services available Personalized workflow reviews, and quarterly check-ins to identify new opportunities as your business grows. ### Real humans, always Chat with real automation experts (not bots). Email support 9am-5pm PST. Google Meet sessions for complex workflows. ## Integrate Activity with Zendesk today. Enjoy a 7-day free trial. Get your first workflow in minutes.